When printing from v10.1.3 or v9 from OSX Lion get Adobe Reader quit unexpectedly
When printing from v10.1.3 or v9 from OSX Lion get Adobe Reader quit unexpectedly
Click on the print button
get the Print screen
Click Print then get the error
Am able to print fine from other applications
Have tried uninstalling and restalling Adobe 10.1.3, downgrading to v9. reinstalling the printer driver.
Process: AdobeReader [2372]
Path: /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 9.4.0 (9.4.0)
Code Type: X86 (Native)
Parent Process: launchd [220]
Date/Time: 2012-07-22 18:19:40.579 +1000
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report: 265926 sec
Crashes Since Last Report: 23
Per-App Interval Since Last Report: 30 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: 6710821A-4F63-46E6-AD7A-75FB91C7B394
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000014
VM Regions Near 0x14:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader
__TEXT 0000000000001000-0000000000003000 [ 8K] r-x/rwx SM=COW /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader
Application Specific Information:
objc[2372]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 AdobeAGM 0x7e5f1824 PrintInstance::BuildEndPrintEvent() const + 84
1 AdobeAGM 0x7e5fa503 PrintInstance::NextPrintEvent() + 8157
2 AdobeAGM 0x7e5291f3 PrintSession::GetNextPrintEvent() + 151
3 AdobeAGM 0x7e529c60 _AGMPrintSessionGetNextPrintEventProc_GetNextPrintEvent(AGMPrintSession*) + 40
4 com.adobe.Acrobat.framework 0x8077def8 0x7fe0a000 + 9912056
5 com.adobe.Acrobat.framework 0x801d0749 AcroSecurityBailOutImpl + 2003525
6 com.adobe.Acrobat.framework 0x801d08eb AcroSecurityBailOutImpl + 2003943
7 com.adobe.Acrobat.framework 0x8004ffe0 AcroSecurityBailOutImpl + 428764
8 com.adobe.Acrobat.framework 0x800511fd AcroSecurityBailOutImpl + 433401
9 com.adobe.Acrobat.framework 0x7ffbaa3b CopiesPagesPDE_Prologue + 9523
10 com.adobe.Acrobat.framework 0x7ffbadce CopiesPagesPDE_Prologue + 10438
11 com.adobe.Acrobat.framework 0x7ffbb298 CopiesPagesPDE_Prologue + 11664
12 com.adobe.Acrobat.framework 0x7ffcc2ca CopiesPagesPDE_Open + 50672
13 com.adobe.Acrobat.framework 0x7ffcc495 CopiesPagesPDE_Open + 51131
14 com.adobe.Acrobat.framework 0x800066c5 AcroSecurityBailOutImpl + 127425
15 com.adobe.Acrobat.framework 0x80006852 AcroSecurityBailOutImpl + 127822
16 com.adobe.Acrobat.framework 0x80006a9b AcroSecurityBailOutImpl + 128407
17 com.adobe.Acrobat.framework 0x8018fe6e AcroSecurityBailOutImpl + 1739114
18 com.adobe.Acrobat.framework 0x801ffb92 AcroSecurityBailOutImpl + 2197134
19 com.adobe.Acrobat.framework 0x801ff925 AcroSecurityBailOutImpl + 2196513
20 com.adobe.Acrobat.framework 0x802e19ac AcroSecurityBailOutImpl + 3122344
21 com.adobe.Acrobat.framework 0x8001fa66 AcroSecurityBailOutImpl + 230754
22 com.adobe.Acrobat.framework 0x80020e3a AcroSecurityBailOutImpl + 235830
23 com.adobe.Acrobat.framework 0x80165925 AcroSecurityBailOutImpl + 1565729
24 com.adobe.Acrobat.framework 0x8016346a AcroSecurityBailOutImpl + 1556326
25 com.apple.AppKit 0x93d05fc5 -[NSWindow sendEvent:] + 7533
26 com.apple.AppKit 0x93c9f163 -[NSApplication sendEvent:] + 4788
27 com.apple.AppKit 0x93c30d11 -[NSApplication run] + 1007
28 com.adobe.Acrobat.framework 0x7fe0d28d RunAcrobat + 2557
29 com.adobe.Acrobat.framework 0x7fe0c9ce RunAcrobat + 318
30 com.adobe.Reader 0x00002e8b start + 2371
31 com.adobe.Reader 0x0000264a start + 258
32 com.adobe.Reader 0x00002571 start + 41
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9b0ac90a kevent + 10
1 libdispatch.dylib 0x98338e10 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x9833785f _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x9b0ac02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97b99ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97b9b6fe start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x9b0ac02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97b99ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97b9b6fe start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x9b0ac02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97b99ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97b9b6fe start_wqthread + 30
Thread 5:: WebCore: LocalStorage
0 libsystem_kernel.dylib 0x9b0ab83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97b9be21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x97b4c42c pthread_cond_wait$UNIX2003 + 71
3 com.apple.JavaScriptCore 0x9c9a7e81 WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 81
4 com.apple.WebCore 0x91b97501 WTF::MessageQueue<WebCore::LocalStorageTask>::waitForMessage() + 135
5 com.apple.WebCore 0x91b97454 WebCore::LocalStorageThread::threadEntryPoint() + 74
6 com.apple.WebCore 0x91b973b1 WebCore::LocalStorageThread::threadEntryPointCallback(void*) + 17
7 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
8 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 6:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x9b0a9c22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9b0a91f6 mach_msg + 70
2 com.apple.CoreFoundation 0x95c619da __CFRunLoopServiceMachPort + 170
3 com.apple.CoreFoundation 0x95c6ab04 __CFRunLoopRun + 1428
4 com.apple.CoreFoundation 0x95c6a1dc CFRunLoopRunSpecific + 332
5 com.apple.CoreFoundation 0x95c6a088 CFRunLoopRunInMode + 120
6 com.apple.Foundation 0x9c5d80c4 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 378
7 com.apple.Foundation 0x9c5cbe25 -[NSThread main] + 45
8 com.apple.Foundation 0x9c5cbdd5 __NSThread__main__ + 1582
9 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
10 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x9b0ab83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97b9be21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x97b4c42c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9cd3de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ccaf37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9cd1167f MPWaitOnQueue + 200
6 AdobeACE 0x020310bd 0x2000000 + 200893
7 AdobeACE 0x02030ab5 0x2000000 + 199349
8 com.apple.CoreServices.CarbonCore 0x9cd125e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
10 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x9b0ab83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97b9be21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x97b4c42c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9cd3de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ccaf37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9cd1167f MPWaitOnQueue + 200
6 AdobeACE 0x020310bd 0x2000000 + 200893
7 AdobeACE 0x02030ab5 0x2000000 + 199349
8 com.apple.CoreServices.CarbonCore 0x9cd125e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
10 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x9b0ab83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97b9be21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x97b4c42c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9cd3de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ccaf37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9cd1167f MPWaitOnQueue + 200
6 AdobeACE 0x020310bd 0x2000000 + 200893
7 AdobeACE 0x02030ab5 0x2000000 + 199349
8 com.apple.CoreServices.CarbonCore 0x9cd125e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
10 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x9b0ab83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97b9be21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x97b4c42c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9cd3de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ccaf37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9cd1167f MPWaitOnQueue + 200
6 AdobeACE 0x020310bd 0x2000000 + 200893
7 AdobeACE 0x02030ab5 0x2000000 + 199349
8 com.apple.CoreServices.CarbonCore 0x9cd125e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
10 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x9b0ab83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97b9be21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x97b4c42c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9cd3de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ccaf37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9cd1167f MPWaitOnQueue + 200
6 AdobeACE 0x020310bd 0x2000000 + 200893
7 AdobeACE 0x02030ab5 0x2000000 + 199349
8 com.apple.CoreServices.CarbonCore 0x9cd125e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
10 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x9b0ab83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97b9be21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x97b4c42c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9cd3de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ccaf37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9cd1167f MPWaitOnQueue + 200
6 AdobeACE 0x020310bd 0x2000000 + 200893
7 AdobeACE 0x02030ab5 0x2000000 + 199349
8 com.apple.CoreServices.CarbonCore 0x9cd125e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
10 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x9b0ab83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97b9be21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x97b4c42c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9cd3de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ccaf37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9cd1167f MPWaitOnQueue + 200
6 AdobeACE 0x020310bd 0x2000000 + 200893
7 AdobeACE 0x02030ab5 0x2000000 + 199349
8 com.apple.CoreServices.CarbonCore 0x9cd125e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
10 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x9b0ab83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97b9be78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x97b4382a pthread_cond_wait + 48
3 AdobeAGM 0x7e4b0bc4 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26
4 AdobeAGM 0x7e4b0b1d AGMMessageQueueImpl::Pull() + 65
5 AdobeAGM 0x7e8a2b94 AGMWorkQueueTask::operator()() + 84
6 AdobeAGM 0x7e8a3e1f boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75
7 AdobeAGM 0x7e4b09e1 thread_proxy + 45
8 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
9 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 15:
0 libsystem_kernel.dylib 0x9b0ab83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97b9be78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x97b4382a pthread_cond_wait + 48
3 AdobeAGM 0x7e4b0bc4 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26
4 AdobeAGM 0x7e4b0b1d AGMMessageQueueImpl::Pull() + 65
5 AdobeAGM 0x7e8a2b94 AGMWorkQueueTask::operator()() + 84
6 AdobeAGM 0x7e8a3e1f boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75
7 AdobeAGM 0x7e4b09e1 thread_proxy + 45
8 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
9 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 16:
0 libsystem_kernel.dylib 0x9b0ab83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97b9be78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x97b4382a pthread_cond_wait + 48
3 AdobeAGM 0x7e4b0bc4 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26
4 AdobeAGM 0x7e4b0b1d AGMMessageQueueImpl::Pull() + 65
5 AdobeAGM 0x7e8a2b94 AGMWorkQueueTask::operator()() + 84
6 AdobeAGM 0x7e8a3e1f boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75
7 AdobeAGM 0x7e4b09e1 thread_proxy + 45
8 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
9 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 17:
0 libsystem_kernel.dylib 0x9b0ac02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97b99ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97b9b6fe start_wqthread + 30
Thread 18:
0 libsystem_kernel.dylib 0x9b0ac02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97b99ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97b9b6fe start_wqthread + 30
Thread 19:
0 libsystem_kernel.dylib 0x9b0ac02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97b99ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97b9b6fe start_wqthread + 30
Thread 20:
0 libsystem_kernel.dylib 0x9b0ac02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97b99ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97b9b6fe start_wqthread + 30
Thread 21:
0 libsystem_kernel.dylib 0x9b0ac02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97b99ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97b9b6fe start_wqthread + 30
Thread 22:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x9b0abbb2 __semwait_signal + 10
1 libsystem_c.dylib 0x97b4c7b9 nanosleep$UNIX2003 + 187
2 libsystem_c.dylib 0x97b4c558 usleep$UNIX2003 + 60
3 com.apple.AppKit 0x93e79816 -[NSUIHeartBeat _heartBeatThread:] + 2399
4 com.apple.Foundation 0x9c5cbe25 -[NSThread main] + 45
5 com.apple.Foundation 0x9c5cbdd5 __NSThread__main__ + 1582
6 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
7 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 23:
0 libsystem_kernel.dylib 0x9b0ac90a kevent + 10
1 com.adobe.Acrobat.framework 0x804ff1fe AcroSecurityBailOutImpl + 5340410
2 com.adobe.Acrobat.framework 0x8041adf7 AcroSecurityBailOutImpl + 4405491
3 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
4 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x7e5f17de ecx: 0x7e3f96ac edx: 0x00000001
edi: 0x7eac1420 esi: 0x01ab4228 ebp: 0xbfffdea8 esp: 0xbfffde60
ss: 0x00000023 efl: 0x00010286 eip: 0x7e5f1824 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000014
Logical CPU: 0
Binary Images:
0x1000 - 0x2fff +com.adobe.Reader (9.4.0 - 9.4.0) <8CEEE461-DF9E-46F5-816E-71DE8564A551> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader
0x60000 - 0x61fff +com.adobe.eulaframework (??? - 1.0) <8AFCE794-4DCF-41B8-9D0F-30311D7BEB92> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/EULA.framework/Versions/A/EULA
0x2000000 - 0x210dfe7 +AdobeACE (??? - ???) /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
Right. After almost a day I finally sorted the problem.
Adobe Reader worked under the spare Admin account so I deleted that in case it was confusing the installer. I then rerpaired persmissions. I then re-installed Reader. Same problem "Internal Error"!!
So, I re-created another Admin account and opened Reader. No problem. After clicking accept licence it opened up with a question to make default or not. After this I hunted through every folder and found that Under 'User/Librarary/Application Support/Adobe' there was an Acrobat folder. When I checked the account I normally use there wasn't, and never was?? So I copied pasted a copy of the Acrobat folder into the same location on the non working account and all is fine.
Problem for me is, why did this happen? I wasted almost a day on this. Is it a problem with the installer, the Macbook or Permissions. I checked permissions and they are identical to those on the spare Admin account. So why did the installer not create the Acrobat folder on the main account from where it was installed? Reason it concerns me is with regard to updates. Will they also screw up?
I'll try to explore further as times goes on but for now I have to say I've had enough of Acrobat and Lion for one day. "It just works". Really???
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Image moves when printed from SAP queue versus Adobe Reader.
I've got a form with a image embedded into it that serves as a background watermark.
This document is usually printed from Adobe Reader, however some users have requested the ability to print directly to a SAP printer without using Adobe Reader to print using windows drivers.
When the form is sent to a SAP printer the image watermark is for some reason moved about 3mm to the right which causes the watermark not to align with the Text Fields that also print on the form. The text fields do not move, they print in exactly the same spot with either print method. Only the image seems to be affected.
Has anyone run into this? The image is an embeded .png file that is set to Scale Image Poportionally in the sizing options.
Thanks for any input!Thank you for your replies.
I looked at the notes you suggested and it does seem related to the extra margin added to documents printed to PCL-5.
If I use LiveCycle to set an image field .5mm from the left edge of the page, and then print it from SAP directly and then from Adobe Reader I see two different things.
Adobe Reader (with page scaling option turned off) will simply omit anything that falls outside the printable range.
SAP will move the omitted content into the printable area. This is what is causing my image watermark not to align properly with the text in front of it. The image field was too close to the left margin and so in the process of printing, SAP has moved it over to fit in the printable area.
It seems I can fix this issue for my particular requirement by creating a new image field that has the extra white space removed so that I can keep the image field farther away from the left edge of the page.
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Edited by: Clay Robinson on Feb 15, 2011 9:59 PM -
Hello:
When I open a PDF and try to use the Ctrl F (Find feature), the colorful spin wheel pops up and it spins for a while. When it finishes I get an error box that’s titled ‘Adobe Reader Quit Unexpectantly’. The following is all of the information in that box. I work off of a MACBOOK Pro, version 10.9.2. I have the latest version of Adobe Reader downloaded. Please help, as I need to use the Adobe Reader for my class. I have an assignment due by 11:59pm Monday 3/10.
Error Message Below:
Problem Details and System Configuration
Process: AdobeReader [1423]
Path: /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 11.0.06 (11.0.06)
Code Type: X86 (Native)
Parent Process: launchd [157]
Responsible: AdobeReader [1423]
User ID: 501
Date/Time: 2014-03-09 23:34:16.983 -0400
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: 8617A4DB-F5EF-60C5-CADF-243F00035FD6
Sleep/Wake UUID: 72F58578-8A21-4473-8D1D-0802EE6BEAE8
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000bf7d602c
VM Regions Near 0xbf7d602c:
__LINKEDIT 00000000bab23000-00000000bab25000 [ 8K] r--/rwx SM=COW /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
--> Stack 00000000bbfd7000-00000000bf7d7000 [ 56.0M] ---/rwx SM=NUL
Stack 00000000bf7d7000-00000000bffd7000 [ 8192K] rw-/rwx SM=COW
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.ColorSync 0x96b63cd2 ConversionManager::ApplySequenceToBitmap(CMMConvNode*, CMMEncoDec&, CMMRuntimeInfo*, unsigned long, CMMProgressNotifier*) + 12
1 com.apple.ColorSync 0x96b4d64d CMMProcessBitmap(CMMConversionParams*) + 626
2 com.apple.ColorSync 0x96b4d176 DoApplyTransform + 690
3 com.apple.ColorSync 0x96b4ea70 AppleCMMApplyTransform + 235
4 com.apple.ColorSync 0x96b8bfb8 ColorSyncCMMApplyTransform + 118
5 com.apple.ColorSync 0x96b3a1ad ColorSyncTransformConvert + 200
6 libCGCMS.A.dylib 0x9492ac04 ConvertImageGeneric + 690
7 libCGCMS.A.dylib 0x9492a944 CMSColorWorldConvertData + 33
8 libCGCMS.A.dylib 0x9492aef5 CMSTransformConvertData + 47
9 com.apple.CoreGraphics 0x9b6b9c91 CGCMSTransformConvertData + 56
10 com.apple.CoreGraphics 0x9b6b9c36 CGColorTransformConvertData + 201
11 libRIP.A.dylib 0x91c8acb5 ripc_AcquireFunction + 2033
12 libRIP.A.dylib 0x91c89fa8 ripc_DrawShading + 9462
13 com.apple.CoreGraphics 0x9b6bc711 CGContextDrawShading + 66
14 com.adobe.Acrobat.framework 0x0014656c 0x33000 + 1127788
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Thread 3:
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Thread 5:
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Thread 6:
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Thread 7:
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3 com.apple.CoreFoundation 0x996f0301 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x996efb1a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x996ef97b CFRunLoopRunInMode + 123
6 com.adobe.AcrobatPlugin.EFS 0x055e6876 0x55cf000 + 96374
7 com.apple.Foundation 0x94b26f0e -[NSThread main] + 45
8 com.apple.Foundation 0x94b26e66 __NSThread__main__ + 1426
9 libsystem_pthread.dylib 0x936e95fb _pthread_body + 144
10 libsystem_pthread.dylib 0x936e9485 _pthread_start + 130
11 libsystem_pthread.dylib 0x936eecf2 thread_start + 34
Thread 8:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x906eaf7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x906ea16c mach_msg + 68
2 com.apple.CoreFoundation 0x996f0d29 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x996f0301 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x996efb1a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x996ef97b CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x94b27095 +[NSURLConnection(Loader) _resourceLoadLoop:] + 381
7 com.apple.Foundation 0x94b26f0e -[NSThread main] + 45
8 com.apple.Foundation 0x94b26e66 __NSThread__main__ + 1426
9 libsystem_pthread.dylib 0x936e95fb _pthread_body + 144
10 libsystem_pthread.dylib 0x936e9485 _pthread_start + 130
11 libsystem_pthread.dylib 0x936eecf2 thread_start + 34
Thread 9:: com.apple.CFSocket.private
0 libsystem_kernel.dylibAcrobat Support
-
Printing from OSX Lion Client to Windows Server 2008
I have tried these methods:
=============
via System Preferences
IP Printer (Line Printer Daemon - LPD)
Address (both Server Name and IP Address)
e.g. lpd://servername/queue
Queue
Print Using (HP LaserJet P4010 Series)
Result:
After a test print is sent, the print queue dialog reads:
Processing Job.
Copying Print Data.
Connecting to Printer.
Paused - "/usr/libexec/cups/backend/lpd failed"
**** I have also tried using the hostname in place of the IP address
I get something to the effect of:
D [10/Nov/2011:12:24:35 -0500] [Job 27] ------------------------------------------------------
D [10/Nov/2011:12:24:35 -0500] [Job 27] Pre-processing tasks:
D [10/Nov/2011:12:24:35 -0500] [Job 27] Line - %%BeginDocument Processor - EmbeddedDocumentCounter "Check for embedded document" (pre, mandatory, substr)
D [10/Nov/2011:12:24:35 -0500] [Job 27] Line - %!PS-Adobe Processor - EmbeddedDocumentCounter "Check for embedded document" (pre, mandatory, substr)
D [10/Nov/2011:12:24:35 -0500] [Job 27] Post-processing tasks:
D [10/Nov/2011:12:24:35 -0500] [Job 27] Line - %%Page: Processor - PageAccounting "Log page for accounting" (post, mandatory, substr)
D [10/Nov/2011:12:24:35 -0500] [Job 27] ------------------------------------------------------
D [10/Nov/2011:12:24:35 -0500] [Job 27] Read 8170 bytes of print data...
D [10/Nov/2011:12:24:35 -0500] [Job 27] Wrote 8170 bytes of print data...
D [10/Nov/2011:12:24:35 -0500] [Job 27] Connecting to 10.157.32.92:515 for printer DOBL_24HR1
D [10/Nov/2011:12:24:35 -0500] [Job 27] Connecting to printer.
D [10/Nov/2011:12:24:35 -0500] [Job 27] Set job-printer-state-message to "Connecting to printer.", current level=INFO
D [10/Nov/2011:12:24:35 -0500] [Job 27] STATE: -connecting-to-device
D [10/Nov/2011:12:24:35 -0500] [Job 27] Connected to printer.
D [10/Nov/2011:12:24:35 -0500] [Job 27] Set job-printer-state-message to "Connected to printer.", current level=INFO
D [10/Nov/2011:12:24:35 -0500] [Job 27] Connected to 10.157.32.92:515 (local port 1009)...
D [10/Nov/2011:12:24:35 -0500] [Job 27] lpd_command 02 DOBL_24HR1
D [10/Nov/2011:12:24:35 -0500] [Job 27] Sending command string (12 bytes)...
D [10/Nov/2011:12:24:35 -0500] [Job 27] Reading command status...
D [10/Nov/2011:12:24:35 -0500] [Job 27] lpd_command returning 1
D [10/Nov/2011:12:24:35 -0500] [Job 27] Backend returned status 1 (failed)
D [10/Nov/2011:12:24:35 -0500] [Job 27] Printer stopped due to backend errors; please consult the error_log file for details.
D [10/Nov/2011:12:24:35 -0500] [Job 27] End of messages
D [10/Nov/2011:12:24:35 -0500] [Job 27] printer-state=5(stopped)
D [10/Nov/2011:12:24:35 -0500] [Job 27] printer-state-message="/usr/libexec/cups/backend/lpd failed"
D [10/Nov/2011:12:24:35 -0500] [Job 27] printer-state-reasons=paused
=============
via System PreferencesWindows *navigated to the server (e.g. smb://servername/printer/) with the browser.
Result:
After a test print is sent, i login to the dialog box with:
DOMAIN\USERNAME
PASSWORD
(*) Remember this password in my keychain
Status - On Hold (Authentication Required)
**** I have also tried various formats for the username here:
DOMAIN\USERNAME & password
USERNAME & password
SERVER\USERNAME & password
Here's the Log output:
D [10/Nov/2011:12:26:21 -0500] [Job 28] Queued on "DOBL_24HR1" by "lab".
D [10/Nov/2011:12:26:21 -0500] [Job 28] job-sheets=none,none
D [10/Nov/2011:12:26:21 -0500] [Job 28] argv[0]="DOBL_24HR1"
D [10/Nov/2011:12:26:21 -0500] [Job 28] argv[1]="28"
D [10/Nov/2011:12:26:21 -0500] [Job 28] argv[2]="lab"
D [10/Nov/2011:12:26:21 -0500] [Job 28] argv[3]="testprint"
D [10/Nov/2011:12:26:21 -0500] [Job 28] argv[4]="1"
D [10/Nov/2011:12:26:21 -0500] [Job 28] argv[5]="AP_ColorMatchingMode=AP_ApplicationColorMatching AP_D_InputSlot= collate com.apple.print.DocumentTicket.PMSpoolFormat=application/pdf com.apple.print.JobInfo.PMJobName=testprint com.apple.print.PrinterInfo.PMColorDeviceID..n.=3671 com.apple.print.PrintSettings.PMColorMatchingMode..n.=0 com.apple.print.PrintSettings.PMColorSyncProfileID..n.=1580 com.apple.print.PrintSettings.PMCopies..n.=1 com.apple.print.PrintSettings.PMCopyCollate..b. com.apple.print.PrintSettings.PMFirstPage..n.=1 com.apple.print.PrintSettings.PMLastPage..n.=2147483647 com.apple.print.PrintSettings.PMPageRange..a.0..n.=1 com.apple.print.PrintSettings.PMPageRange..a.1..n.=2147483647 fit-to-page media=Letter pserrorhandler-requested=standard job-uuid=urn:uuid:ad3091e2-399a-3964-4c78-b8a81bf25bdf job-originating-host-name=localhost time-at-creation=1320945980 time-at-processing=1320945980 PageSize=Letter"
D [10/Nov/2011:12:26:21 -0500] [Job 28] argv[6]="/private/var/spool/cups/d00028-001"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[0]="<CFProcessPath>"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[1]="CUPS_CACHEDIR=/private/var/spool/cups/cache"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[2]="CUPS_DATADIR=/usr/share/cups"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[3]="CUPS_DOCROOT=/usr/share/doc/cups"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[4]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[5]="CUPS_REQUESTROOT=/private/var/spool/cups"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[6]="CUPS_SERVERBIN=/usr/libexec/cups"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[7]="CUPS_SERVERROOT=/private/etc/cups"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[8]="CUPS_STATEDIR=/private/etc/cups"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[9]="HOME=/private/var/spool/cups/tmp"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[10]="PATH=/usr/libexec/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[11]="[email protected]"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[12]="SOFTWARE=CUPS/1.5.0"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[13]="TMPDIR=/private/var/spool/cups/tmp"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[14]="USER=root"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[15]="CUPS_SERVER=/private/var/run/cupsd"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[16]="CUPS_ENCRYPTION=IfRequested"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[17]="IPP_PORT=631"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[18]="CHARSET=utf-8"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[19]="LANG=en_US.UTF-8"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[20]="APPLE_LANGUAGE=en-US"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[21]="PPD=/private/etc/cups/ppd/DOBL_24HR1.ppd"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[22]="RIP_MAX_CACHE=128m"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[23]="CONTENT_TYPE=application/vnd.cups-banner"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[24]="DEVICE_URI=smb://utlab-prsrv-02/DOBL_24HR1"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[25]="PRINTER_INFO=DOBL_24HR1"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[26]="PRINTER_LOCATION="
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[27]="PRINTER=DOBL_24HR1"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[28]="PRINTER_STATE_REASONS=none"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[29]="CUPS_FILETYPE=document"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[30]="FINAL_CONTENT_TYPE=printer/DOBL_24HR1"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[31]="AUTH_I****"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[32]="AUTH_U****"
D [10/Nov/2011:12:26:21 -0500] [Job 28] envp[33]="AUTH_P****"
D [10/Nov/2011:12:26:21 -0500] [Job 28] Started filter /usr/libexec/cups/filter/cgbannertopdf (PID 7646)
D [10/Nov/2011:12:26:21 -0500] [Job 28] Started filter /usr/libexec/cups/filter/cgpdftops (PID 7647)
D [10/Nov/2011:12:26:21 -0500] [Job 28] Started filter /usr/libexec/cups/filter/pstops (PID 7648)
D [10/Nov/2011:12:26:21 -0500] [Job 28] Started filter /Library/Printers/hp/filter/hpPostProcessing.bundle/Contents/MacOS/hpPostProces sing (PID 7649)
D [10/Nov/2011:12:26:21 -0500] [Job 28] Started backend /usr/libexec/cups/backend/smb (PID 7650)
D [10/Nov/2011:12:26:21 -0500] [Job 28] Started smb backend (PID 7653)
D [10/Nov/2011:12:26:21 -0500] [Job 28] STATE: +connecting-to-device
D [10/Nov/2011:12:26:21 -0500] [Job 28] Connecting to printer...
D [10/Nov/2011:12:26:21 -0500] [Job 28] Set job-printer-state-message to "Connecting to printer...", current level=INFO
D [10/Nov/2011:12:26:21 -0500] [Job 28] Looking up "utlab-prsrv-02"...
D [10/Nov/2011:12:26:21 -0500] [Job 28] Failed to connect to "smb://<username>:<password>@utlab-prsrv-02/": STATUS_LOGON_FAILURE
D [10/Nov/2011:12:26:21 -0500] [Job 28] Set job-printer-state-message to "Authentication required", current level=ERROR
D [10/Nov/2011:12:26:21 -0500] [Job 28] smb backend (PID=7653) stopped with status 512
D [10/Nov/2011:12:26:21 -0500] [Job 28] smb backend will exit with status 2
D [10/Nov/2011:12:26:21 -0500] [Job 28] load_banner(filename="/private/var/spool/cups/d00028-001")
D [10/Nov/2011:12:26:21 -0500] [Job 28] hpPostProcessing launched
D [10/Nov/2011:12:26:21 -0500] [Job 28] Page = 612x792; 12,12 to 600,780
D [10/Nov/2011:12:26:21 -0500] [Job 28] cgpdftops - copying to temp print file "/private/var/spool/cups/tmp/01ddf4ecb23b2"
D [10/Nov/2011:12:26:21 -0500] [Job 28] Final document orientation - 0
D [10/Nov/2011:12:26:21 -0500] [Job 28] Setting language to en-US
D [10/Nov/2011:12:26:21 -0500] [Job 28] EWU support is absent for device.
D [10/Nov/2011:12:26:21 -0500] [Job 28] Pages per sheet - 1
D [10/Nov/2011:12:26:21 -0500] [Job 28] Orientation - portrait
D [10/Nov/2011:12:26:21 -0500] [Job 28] ------------------------------------------------------
D [10/Nov/2011:12:26:21 -0500] [Job 28] Pre-processing tasks:
D [10/Nov/2011:12:26:21 -0500] [Job 28] Line - %%BeginDocument Processor - EmbeddedDocumentCounter "Check for embedded document" (pre, mandatory, substr)
D [10/Nov/2011:12:26:21 -0500] [Job 28] Line - %!PS-Adobe Processor - EmbeddedDocumentCounter "Check for embedded document" (pre, mandatory, substr)
D [10/Nov/2011:12:26:21 -0500] [Job 28] Line - %%EndComments Processor - DriverVersion "Insert driver info" (pre, mandatory, substr)
D [10/Nov/2011:12:26:21 -0500] [Job 28] Post-processing tasks:
D [10/Nov/2011:12:26:21 -0500] [Job 28] Line - %%Page: Processor - PageAccounting "Log page for accounting" (post, mandatory, substr)
D [10/Nov/2011:12:26:21 -0500] [Job 28] ------------------------------------------------------
D [10/Nov/2011:12:26:21 -0500] [Job 28] Allowing document iterator to handle job termination...
D [10/Nov/2011:12:26:21 -0500] [Job 28] Using line-by-line file iteration...
D [10/Nov/2011:12:26:21 -0500] [Job 28] cgpdftops - using PPD file "/private/etc/cups/ppd/DOBL_24HR1.ppd"...
D [10/Nov/2011:12:26:21 -0500] [Job 28] PS Matching Mode = AP_ApplicationColorMatching
D [10/Nov/2011:12:26:21 -0500] [Job 28] cgpdftops - languageLevel = 3, mediaBox.size.width = 612, mediaBox.size.height = 792
D [10/Nov/2011:12:26:21 -0500] [Job 28] cgpdftops - documentMediaBox.size.width = 612, documentMediaBox.size.height = 792
D [10/Nov/2011:12:26:21 -0500] [Job 28] Page = 612x792; 12,12 to 600,780
D [10/Nov/2011:12:26:21 -0500] [Job 28] slow_collate=0, slow_duplex=0, slow_order=0
D [10/Nov/2011:12:26:21 -0500] [Job 28] Before copy_comments - %!PS-Adobe-3.0
D [10/Nov/2011:12:26:21 -0500] [Job 28] %!PS-Adobe-3.0
D [10/Nov/2011:12:26:21 -0500] [Job 28] %APL_DSC_Encoding: UTF8
D [10/Nov/2011:12:26:21 -0500] [Job 28] %APLProducer: (Version 10.7.2 (Build 11C74) Quartz PS Context)
D [10/Nov/2011:12:26:21 -0500] [Job 28] %%Title: (testprint)
D [10/Nov/2011:12:26:21 -0500] [Job 28] %%Creator: (cgpdftops CUPS filter)
D [10/Nov/2011:12:26:21 -0500] [Job 28] %%CreationDate: (Thursday, November 10 2011 12:26:21 EST)
D [10/Nov/2011:12:26:21 -0500] [Job 28] %%For: (lab)
D [10/Nov/2011:12:26:21 -0500] [Job 28] %%DocumentData: Clean7Bit
D [10/Nov/2011:12:26:21 -0500] [Job 28] %%LanguageLevel: 3
D [10/Nov/2011:12:26:21 -0500] [Job 28] %%Pages: 1
D [10/Nov/2011:12:26:21 -0500] [Job 28] %%BoundingBox: (atend)
D [10/Nov/2011:12:26:21 -0500] [Job 28] %%PageOrder: Ascend
D [10/Nov/2011:12:26:21 -0500] [Job 28] %%EndComments
D [10/Nov/2011:12:26:21 -0500] [Job 28] Before copy_prolog - userdict/dscInfo 5 dict dup begin
D [10/Nov/2011:12:26:21 -0500] [Job 28] Before copy_setup - %%BeginSetup
D [10/Nov/2011:12:26:21 -0500] [Job 28] Before page loop - %%Page: 1 1
D [10/Nov/2011:12:26:21 -0500] [Job 28] Copying page 1...
D [10/Nov/2011:12:26:21 -0500] [Job 28] pagew = 588.0, pagel = 768.0
D [10/Nov/2011:12:26:21 -0500] [Job 28] bboxx = 0, bboxy = 0, bboxw = 612, bboxl = 792
D [10/Nov/2011:12:26:21 -0500] [Job 28] PageLeft = 12.0, PageRight = 600.0
D [10/Nov/2011:12:26:21 -0500] [Job 28] PageTop = 780.0, PageBottom = 12.0
D [10/Nov/2011:12:26:21 -0500] [Job 28] PageWidth = 612.0, PageLength = 792.0
D [10/Nov/2011:12:26:21 -0500] [Job 28] Calling processor EmbeddedDocumentCounter before line %!PS-Adobe-3.0
D [10/Nov/2011:12:26:21 -0500] [Job 28] Calling processor DriverVersion before line %%EndComments
D [10/Nov/2011:12:26:21 -0500] [Job 28] Task "Insert driver info" complete. Processor - DriverVersion. Line - %%EndComments
D [10/Nov/2011:12:26:21 -0500] [Job 28] Received SIGPIPE
D [10/Nov/2011:12:26:21 -0500] [Job 28] Wrote 1 pages...
D [10/Nov/2011:12:26:21 -0500] [Job 28] Backend returned status 2 (authentication required)
D [10/Nov/2011:12:26:21 -0500] [Job 28] Job held for authentication.
D [10/Nov/2011:12:26:21 -0500] [Job 28] End of messages
D [10/Nov/2011:12:26:21 -0500] [Job 28] printer-state=3(idle)
D [10/Nov/2011:12:26:21 -0500] [Job 28] printer-state-message="Authentication required"
D [10/Nov/2011:12:26:21 -0500] [Job 28] printer-state-reasons=none
==============
via CUPS (localhost:631)here is the syntax of my printer addresses:
SAMBA--
smb://username:password@serverhost/printer
smb://username:password@serverip/printer
smb://serverhost/printer
smb://serverip/printer
I get something like...
"/usr/libexec/cups/backend/smb failed"
D [10/Nov/2011:12:39:00 -0500] [Job 29] Before copy_comments - %!PS-Adobe-3.0
D [10/Nov/2011:12:39:00 -0500] [Job 29] %!PS-Adobe-3.0
D [10/Nov/2011:12:39:00 -0500] [Job 29] %APL_DSC_Encoding: UTF8
D [10/Nov/2011:12:39:00 -0500] [Job 29] %APLProducer: (Version 10.7.2 (Build 11C74) Quartz PS Context)
D [10/Nov/2011:12:39:00 -0500] [Job 29] %%Title: (testprint)
D [10/Nov/2011:12:39:00 -0500] [Job 29] %%Creator: (cgpdftops CUPS filter)
D [10/Nov/2011:12:39:00 -0500] [Job 29] %%CreationDate: (Thursday, November 10 2011 12:39:00 EST)
D [10/Nov/2011:12:39:00 -0500] [Job 29] %%For: (lab)
D [10/Nov/2011:12:39:00 -0500] [Job 29] %%DocumentData: Clean7Bit
D [10/Nov/2011:12:39:00 -0500] [Job 29] %%LanguageLevel: 3
D [10/Nov/2011:12:39:00 -0500] [Job 29] %%Pages: 1
D [10/Nov/2011:12:39:00 -0500] [Job 29] %%BoundingBox: (atend)
D [10/Nov/2011:12:39:00 -0500] [Job 29] %%PageOrder: Ascend
D [10/Nov/2011:12:39:00 -0500] [Job 29] %%EndComments
D [10/Nov/2011:12:39:00 -0500] [Job 29] Before copy_prolog - userdict/dscInfo 5 dict dup begin
D [10/Nov/2011:12:39:00 -0500] [Job 29] Before copy_setup - %%BeginSetup
D [10/Nov/2011:12:39:00 -0500] [Job 29] Before page loop - %%Page: 1 1
D [10/Nov/2011:12:39:00 -0500] [Job 29] Copying page 1...
D [10/Nov/2011:12:39:00 -0500] [Job 29] pagew = 588.0, pagel = 768.0
D [10/Nov/2011:12:39:00 -0500] [Job 29] bboxx = 0, bboxy = 0, bboxw = 612, bboxl = 792
D [10/Nov/2011:12:39:00 -0500] [Job 29] PageLeft = 12.0, PageRight = 600.0
D [10/Nov/2011:12:39:00 -0500] [Job 29] PageTop = 780.0, PageBottom = 12.0
D [10/Nov/2011:12:39:00 -0500] [Job 29] PageWidth = 612.0, PageLength = 792.0
D [10/Nov/2011:12:39:00 -0500] [Job 29] Calling processor EmbeddedDocumentCounter before line %!PS-Adobe-3.0
D [10/Nov/2011:12:39:00 -0500] [Job 29] Calling processor DriverVersion before line %%EndComments
D [10/Nov/2011:12:39:00 -0500] [Job 29] Task "Insert driver info" complete. Processor - DriverVersion. Line - %%EndComments
D [10/Nov/2011:12:39:00 -0500] [Job 29] Current page number is 0
D [10/Nov/2011:12:39:00 -0500] [Job 29] Calling processor PageAccounting after line %%Page: 1 1
D [10/Nov/2011:12:39:00 -0500] [Job 29] PAGE: 1 1
D [10/Nov/2011:12:39:00 -0500] [Job 29] Failed to connect to "smb://<username>:<password>@utlab-prsrv-02/": STATUS_LOGON_FAILURE
D [10/Nov/2011:12:39:00 -0500] [Job 29] ATTR: auth-info-required=username,password
D [10/Nov/2011:12:39:00 -0500] [Job 29] smb backend (PID=8517) stopped with status 512
D [10/Nov/2011:12:39:00 -0500] [Job 29] smb backend will exit with status 2
D [10/Nov/2011:12:39:00 -0500] [Job 29] Received SIGPIPE
D [10/Nov/2011:12:39:00 -0500] [Job 29] Wrote 1 pages...
D [10/Nov/2011:12:39:00 -0500] [Job 29] Backend returned status 2 (authentication required)
D [10/Nov/2011:12:39:00 -0500] [Job 29] Job held for authentication.
D [10/Nov/2011:12:39:00 -0500] [Job 29] End of messages
D [10/Nov/2011:12:39:00 -0500] [Job 29] printer-state=3(idle)
D [10/Nov/2011:12:39:00 -0500] [Job 29] printer-state-message="Authentication required"
D [10/Nov/2011:12:39:00 -0500] [Job 29] printer-state-reasons=none
=================
So yeah...
I'm totally stumped now.
I feel like I've tried every method imaginable, but still no luck.
Printing from OSX 10.6.8 works just FINE.
On the server side, I'm running Windows Server 2008... there's only a local admin and a local user account.
Clients running OSX Lion 10.7.2 -- All updated.
Printer is an HP LaserJet P4010-4510 series.
Workstation is an iMac 21.5-inch, Late 2009
3.06 Ghz Intel Core 2 Duo
Please help!!!
--- RichardLPD print service is not enabled by default in Server 2008. It can be enabled via the Print Serveer role, but I am remote and cannot confirm the exact setting.
As for SMB, the error log is showing;
Failed to connect to "smb://<username>:<password>@utlab-prsrv-02/"
So it would suggest that there is still an issue with the account detail you are using as you show you have tried this syntax at one stage. If you want to continue to create the queue using SMB rather than LPD then I recommend using the CUPS web page (http://127.0.01:631) to create the queue. This will allow you to enter the syntax exactly as the error message shows. From previous testing I found it was okay to just use the account name rather than domain/account name on a domain bound server. -
When printing from Firefox I get random letters, numbers, boxes.
This happens when I print from email and Firefox. Sometimes I get the random letters, numbers and boxes with a small phrase with correct spelling. For example, this happened when I tried to fill out a US passport form. The form itself was okay. What I typed in printed with the random letters, numbers, boxes except for my husband's occupation. That printed okay.
How do I do a screenshot? Sorry, I am not very computer literate.
Another problem. Since I changed to UTF 16BE we no longer can access our bank account. It allows us to log in but goes to the squares, letters, and numbers when we open the account statement. I am not sure what the code was before I switched to UTF 16 BE. -
Highlighter colors look muddy when printed from Acrobat 8, X, and Reader XI to Xerox WC7775, 7665
Highlighter colors look muddy when printed to Xerox WC7775, 7665(applies to Acrobat 8 Std, Acrobat X Std, Reader XI). I tried the latest PS and PCL6 drivers from xerox.com. How can I troubleshoot / fix this so highlighter colors look bright when printed?
When printing highlighted text from other applications (like Word) from the same computers to the same printers, the highlighter color is bright. Users print PDFs for distribution to clients so they would like the printed documents to look good.
ThanksI have tried the WCS sRGB, scRGB and ICC U.S. Web Coated (SWOP) v2 color profiles. sRGB and scRGB are very slightly brighter than the default and SWOP but still much more muddy than the bright yellow from a Word document. I just started digging in to this today so any helpful hints would be greatly appreciated.
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Has anyone successfully gotten an HP Color Laserjet 2600n to print from OSX Lion?
I have it installed by IP address with the drivers that Apple Update provided. When I send a print job to it, the status shows that it's connected and printing and the little sideways barber pole is screwing away, but the job never prints. As a matter of fact, the printer never even starts its warm-up cycle. Has anyone gotten this printer to work on a bone stock OSX Lion 10.7 image? This iMAC 27 is brand-freakin-new.
I have absolutely no printing issues from any of the 5 (cringe) - Windows 7 machines in the house.
Thanks for looking. I hope to have some helpful response soon.KJameZzZ179 and PAHU - I appreciate you guys taking the time out of your busy schedules to help me. I pinged the printer and it replied. I pulled up its web interface and the gateway and subnet settings matched the settings on my iMac. I opened a PDF and sent it to the printer successfully. I don't know what the hold up was, and while I am glad that I can print now, I am equally disappointed that I wasn't able to find the root of the problem so we could provide an answer to anyone else in the future that might have had the same problem. Thanks again for your responses and willingness to help.
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Printing from LCD-Form in Adobe Reader 9 - Fonts-Problem
hey there, I posted this in Adobe Reader forum, but probab. its better here...
HELP PLS!
I have a strange problem.I created a form in Adobe Live Cycle Designer and use this in an Adobe-PDF-package.
By printing it on another PC (Windows) the fonts did not come out right - u can C this in the other thread, as I can't upload the attachement here ....
http://forums.adobe.com/thread/540352?tstart=0
Anybody of u had a similar problem or a solution for that?
THX a lot,
MariaSee: http://forums.adobe.com/message/1903852#1903852
Look at Bill @VT's response -
How does previews work when trying to see a bank statement?
Is your bank statement a PDF file? If so, simply double clicking it will open whatever is the default reader of PDF files. (A way to check is to select any PDF file in the Finder, go to File > Get Info, and look at the "Open With" drop down. By default, without Adobe Reader installed, it should show Preview. If Adobe Reader is installed correctly, it might say "Adobe Reader." BTW, you can change it back to Preview!)
It's also possible to control click or right click the file and choose the application to open the file using the Open With option. If Preview isn't an option, click "Other" and navigate to the Applications folder to select Preview.
Hope this helps! -
Different Colors when printing from Photoshop and InDesign CS3
Different Colors when printing from Photoshop and InDesign CS3
I have the following problem:
When printing from Photoshop or InDesign to a PostScript printer, Adobe recommends to let Photoshop handle the colors (I use the German version, so I don't know the exact term used, it changes slightly in all CS3 apps anyway).
The manufacturer however told me to let the PostScript printer handle the colors.
When I chose this option in Ps's print dialog and then choose ISO Coated as the printer pfofile, the results are fine.
But when I place the exact same image in an InDesign file and print from InDesign or export to PDF and print via Acrobat, again using "Printer handles colors", the results are the exact same as if I had used Ps and chosen to let Ps handle the colors (way too saturated and a bit too red).
·Photoshop CS3
·InDesign CS3
·Test image is a TIFF in CMYK Fogra 27 Coated (which is also the working color space in Ps and ID.
·Printer: Xerox Docucolor 3535
·Printer profile: ISO Coated
How can I make sure the printer handles the colors in other CS3 apps than Ps? I tried it with ID's print dialog (translated from the German version: Color Management > Options > Color Handling: PostScript-printer decides colors).
Thanks a lot!RE: "You don't indicate what Xerox printers you have"
In my first post I named it, is that the information you need?
Docucolor 3535 using Splash 3535
That's interesting, so I have to find a way to turn off the printer's Color Management function? I mailed them, hope they can tell me how to do it easily. They usually just tell me to not use any profiles and so on, but that's the general rule in this area, I'm really tired of hearing it. Everybody seems to think profiles and LAB mode are nuclear science and I should stay away from it.
Anyway, the test image I'm using is a simple photograph (size A3, 300dpi), so no transparencies at all. I'm placing this image into an equally large ID file and print it from ID, then export it to PDF-X/3 and print it from Acrobat. Hope that helps. -
All of a sudden when printing from my desktop Mac in IPhoto the printout comes out black. My colors are fine on my HP color laser printer. I have printed many times and now all of a sudden it is not printing. A test copy from my printer comes out fine. I really think for some reason something has changed just in the last few days. Just communication with IPhoto and the computer.
As long as your cartriges are full, put a photo on you desktop, highlight it , click COMMAND P and the print preferences window should drop down, and select your printer and photo paper.
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Colors not printing correctly - Only When Printing from Reader 9
I have recently been having problems printing color PDF's using Reader 9. Yellows are printing as blue, blues as pink, pink as grey, etc. I have no problems printing any other types of photos, documents, or powerpoint presentations so I am assuming it is some setting in Reader. My printer is an HP Color LaserJet CM1015. Any help diagnosing this problem would be greatly appreciated!
Thanks in advance,
DaveIt is using sRGB and that is the only color profile available.
In addition, when I try to print 4 slides per page and 1 slide per page, the colors are completely different than when I try to print 2 slides per page.
I have tried changing settings in print options and put them back to default and nothing I do changes the issue. Again, it only occurs when printing from Reader. Everything else prints colors perfectly fine. -
CUPS Error message when printing from some applications
Hi. I've got an issue when printing from some apps, but not others. Up to a few months ago everything was fine, then it started when Word would not print direct to my printer (Epson Stylus Pro 3880), not a big deal as I don't use it a lot and could print it through Safari if needed. Then more worryingly as a designer I found that PDFs stopped printing direct too, again I can print through Safari and Preview. Last night I installed a firmware update and now InDesign (CS4) is refusing to print!! Not great as printing via Safari/Preview doesn't give me the same level of control over my prints. Just checked both Illustrator and Photoshop and they both print okay. I get the same error code each time "error: /usr/libexec/cups/filter/pstoraster failed" Does anyone know what could be causing this?
Thanks in anticipation. Dcytan,
As Matt pointed, an application printing to CUPS controls only the format of the input. It has no direct control over the chain of filters inside the printing pipeline. Acrobat isn't coded to use pstoraster, it is simpling submitting postscript to the print queue. In an un-molested Apple supplied CUPS setup, that works fine.
What is going on is that the CUPS system configuration got mangled by some third party bits. In the Unix tradition, the configuration is fairly transparent, in the form of plain text files. In particular, in /usr/share/cups/mime you will find out exactly how the filter pipeline is configured via a table of what filter to use to convert data between two mime types. So we can inspect how the filters are setup and how a broken pstoraster is getting into the chain.
I don't have a handy "before mangling" state, but I can clearly see the Apple specified filters to be invoked when the input data is application/postscript (in apple.convs). I can also see a conflicting filter definition referencing the broken pstopdf (in mime.convs) but with a higher precedence, overriding the apple specified filter. This is why, in reference to your points #1 and #2, simply removing pstoraster fails, because the filter configuration is what needs fixing.
On my system, I found the pstoraster filter to be a shell script referencing a MacPorts install of ghostscript. I've since removed MacPorts, but that evidentally left the CUPS configuration in this broken state. Without knowing exactly how the CUPS system was put into the broken state, fixing it can be a bit tricky. Another posting suggested replacing the broken pstoraster with the Apple supplied equivalent of pstocupsraster. That might work, but it would be better to simply remove the conflicting filter specification, which on my system is this bit in /usr/share/cups/mime/mime.convs:
# pstoraster is part of GPL Ghostscript...
application/vnd.cups-postscript application/vnd.cups-raster 100 pstoraster
Removing that will restore the Apple specified filter chain for postscript input. With the filter specification gone, you are free to remove the pstoraster filter itself.
On wating for Adobe to fix this...
Acrobat provides enough things to scream about without pinning non-Acrobat problems on it as well. Not only is this problem not the fault of Acrobat, but suggesting that Acrobat should reach into a CUPS system broken by some unknown third party and fix it is only going to complicate the situation by having two third party products trying to un-do each other's configuration of a system resource. Do you really trust Adobe to fiddle with system components it doesn't own? No, I didn't think so. Adobe installers and updaters have enough trouble with the stuff they do own.
So, why does this problem only seem to affect Acrobat (your point #3)? I suspect it is simply that Acrobat is in the minority of submitting Postscript to the print queue. Any print job produced via CoreGraphics APIs is going to enter the system via a different path (namely, PDF), but the Postscript method is completely legitimate and any application that submits Postscript will be affected in the same way as Acrobat.
I hope this sheds some useful light on what is really going on with this problem.
-john -
I want to remove the header and footer when printing from my mac, I can do this in the Page Setup on my PC but not on the Mac. I can do it each time I print but then it resets. How do I make a universal change?
== This happened ==
Every time Firefox openedGo to the "File" menu, then "Print." The window that appears will have three drop-down menus at the top.
The first is labeled "Printer",
The second is "Presets".
The third is unlabeled but has "Copies & Pages" selected by default.
Click on that third menu and select "Firefox" near the bottom of the list. -
HP Officejet 4630 Printer....how do change from the default setting when printing from the web?
HP Officejet 4630.....Windows 8, 64-bit
When printing from the web I am not able to change the print size.
1. Click File on Menu bar
2. Click Print open dialog box
3. Click Properties open printing shortcuts
Everything in Printing Shortcuts have a lock on it. Including Factory Default.
Any and all help with this problem will be appreciated.
Thank you in advanceI posted this to the wrong board. Can it be move to the right one?
thank you
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