When publishing characters get bad quality

Hi!
I'm trying to use Captivate 6 characters, but, when I watch the slides in the editing version, it's OK, when I try to preview or publish them, they get a very bad quality.
Can you help me, please
Thanks, Mariana

Those characters are high quality images, with transparency. I suppose you are still on 6.0.1 and didn't change the default slide quality, which is set to low. That is the reason, finally the team listened to my begging and in 6.1. the default quality is set to Optimized. Try to change that quality, and if that doesn't solve the issue, uncheck all compression settings when publishing as well.
Lilybiri

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