When purchasing OFFICE 365 should I get a product key?

I have purchased office 365, however when trying to load it get error message 0X800....... Is this a known problem?

You might want to ask your Office for Mac question in the Office for Mac forums. http://answers.microsoft.com/en-us/mac?auth=1

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Office 365 - Whre can I find product key?

Hello. I have an encore write 8" ((pdw0cu-001002)I accidently removed my office 365.The unit did not come with a product key card like pcs do.Any ideas on how I can get my product key to activate office 365? Microsot said the manufaturer would know where it is. -Michael

My code was in miy box, but at the ms website , you can login at youre ms account you can reinstall with youre 365 (at 2 pc's ) https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=12&ct=1436216759&rver=6.5.6509.0&wp=MBI_SSL&wreply=https%3A%2F%2Fstores.office.com%2Fauthredir%3Furl%3Dhttps%253a%252f%252fstores.office.com%253a443%252fmyaccount%252fhome.aspx%253fui%253den-US%2526rs%253den-GB%2526ad%253dGB%26hurl%3DSfHGRlYj%252bFvrY%252f9yDeaTHgLUevf%252b0Zy3ruT1X%252bNV8Fc%253d.4uJK1Ckgu2pxCaifXCJ%252fEgp17EP3jO7PwlOJFCbBVS4%253d%26ipt%3D0&lc=1033&id=290950&cbcxt=101___Type_mux Ive copied my link,

How to activate office 365. Didn't receive product key

Hi,
I bought this product on 2/13/2015. I didn't receive product key to activate the Office 365. How can I activate Office 365 now?

Yeah that's a trial version you have to buy Office 365.

Do I need to purchase Office 365 A3 plan for faculty to get free Office 365 ProPlus for students in Office 365?

Hi there
Our school has A2 plan for both students and faculty. We recently contacted our reseller and placed an order for free Office 365 ProPlus A for our students. We received an acknowledgement from Microsoft regarding this order saying that it was successfull
and I can see the license added when I log into the VLSC website. Problem is, I can't see this licence listed when I log into Office 365 admin. It is not listed under subscriptions or licenses. Apologize for my ignorance, but I don't know how can I get this
license added in Office 365 so that our students can start using editable versions of office apps on their IPADs. Do we need to purchase Office 365 A3 plan for our staff to get this student's license enabled in Office 365? Can somebody please help?

I have similar questions concerning getting started with the Student Advantage program offering.
I've read the blog posts and made as many as 5 calls to Office 365 and still do not understand how to get this going.
We have a subscription to Education A2 for both faculty and students that we started in January 2014. We receive this at no charge. So I'm starting with a subscription at no cost. I do not have an Education Reseller because we started our
subscription through the website with a trial and had that converted to the no cost A2 plan.
When I am in the portal and look under 'Purchase Services' I can see the option to add Office ProPlus for Faculty at $2.00/user/month and for Office ProPlus for Students at $1.50/user/month. My understanding of Student Advantage is that if I license
all my faculty/staff accounts for Office ProPlus I would then get the Student access at no charge. So I've licensed the Office ProPlus for Faculty for all of our faculty accounts yet I cannot get a clear answer about how to get the Student accounts added
at no cost.
I most recently was told by Office 365 support that I needed to speak to a reseller, which I did today. He told me that I would need to do one of two things.
1. Upgrade my no cost A2 faculty accounts to A3. Which for me and what I see in the portal would take them from $0 to $4.50/user/month. With that A3 for faculty I would get the Office ProPlus for the Students accounts on A2 at no charge.
2. I would need an Open Value license covering all school FTEs for Office at a cost of about $29/user/year.
Both of these options are higher than licensing all Faculty accounts for Office ProPlus via the portal at $2/user/month which I have already done.
So I don't understand why that doesn't qualify us for Student Advantage and now have to license all FTE, most of whom don't even touch a computer, for Office.

Re: how to claim my 60 minutes which include by purchase office 365

I have a different, but related problem with claiming my office 365 minutes as described here. The link for "claim your minutes" takes me to my Microsoft account at office.com. But that account has no knowledge of my Office 365 purchase or related account (which has a different user ID and password). So the page says, "Office isn't associated with this account." How can I tell Skype about my office 365 account? I haven't seen any way to link my Microsoft ID with my Office 365 ID (and why they required both in the first place is another frustration--a subject for another time). I'm completely puzzled, having purchased Office 365 business, why there appears to be no way for me to tell it about Skype or Skype about it?

I have same problem. Purchased office 365 home premium and have 60 free skype minutes. Linked to my skype account. But does not let me make calls!!!!! from Australia to India. everytime it asks me to buy skype credit. Did you get a solution to your problem? Tried calling microsoft, calling skype but no matter where I call or chat online, the people who are at the other end toss me around from one to another. No solution but a utter waste of time. It is almost as if the free skype minutes is a hoax...not a real offer. make it so difficult people give up on redeeming but looks good when selling. Very frustrated....tried various times in the last 4 months to resolve this....

Display level suppressed when installing Office 365 ProPlus via SCCM even though XML says Display Level="Full"

As the title says the display level is suppressed when installing Office 365 ProPlus via SCCM even though XML says Display Level="Full"
I would like to install Office ProPlus with the display level visible to the user. Not all users are local admins so I've installed Office within the admin context. Does this happen because SCCM installs under system context and as such suppresses
pop ups to the end user?
Has anyone been able to get this to work or am i doing something wrong? If someone can offer me some guidance please. Here is my XML:
<Configuration>
<Add OfficeClientEdition="32" >
<Product ID="O365ProPlusRetail">
<Language ID="en-us" />
<ExcludeApp ID="Access" />
<ExcludeApp ID="InfoPath" />
<ExcludeApp ID="Groove" />
<ExcludeApp ID="Project" />
<ExcludeApp ID="SharePointDesigner" />
<ExcludeApp ID="Visio" />
<ExcludeApp ID="OneNote" />
<ExcludeApp ID="Publisher" />
</Product>
</Add> -->
<Updates Enabled="True" />
<Display Level="Full" AcceptEULA="TRUE" />
<Property Name="FORCEAPPSHUTDOWN" Value="1" />
<Logging Name="OfficeSetup.txt" Path="%temp%" />

</Configuration>

When i install Office 365 ProPlus manually (independently of SCCM) I see the prompts (same SCCM Package and configuration.xml file). This suggests it is suppressed when ran in the system context via SCCM.
How does Microsoft expect you to maintain the build versions (running setup.exe /configure XML) if users are unable to view the prompts? This is significant if the user is already in an Office program they'd get prompted with a message to close the app else
it automatically closes OR fails depending on if you include the ForceAppShutdown switch in the configuration.xml file.
The users in the environment are not all local admins which is why i cannot run the deployment in the user context.
I really need some help, anyone?

Office 365 University Error Opening All Products

I am a student at OTC in Springfield, MO. I just purchased Office 365 University Edition today, as it is required for my courses. So, it took forever to download, because my internet is slow. When it was finally done, I could not open any of the programs,
when I tried, I received a message saying, "Windows detected an error with Word, Excell, PP, etc..", then forced me to close my programs. After hours of research on the forums here, I discovered the culprit was a program that came with my Epson printer,
ABBYY-FineReader... I can't even begin to understand why that program would keep me, and everyone else, from using our Office products we paid for. It is extremely frustrating, and time consuming to fix, if you don't know the issue right away. All I
am here to say is, everyone who purchases Office 365/Office 2013 or any other Office product, needs to be informed about this issue, because a lot of people have Epson printers, and not many people would think to research this online like I did. I really hope
for your company's sake, that your team can make a conscious effort to inform people of this problem, to save huge frustration, and I am more than certain, unnecessary returns of your product. I am sure you can understand this request, and I am sure you have
all seen how many people are having this issue, many of which were left unresolved, and most likely returned the product. Thank you for your time.

Hi,
Thanks for your post.
For a start-up issue of Office applications, usually, you can start the troubleshooting with the
safe mode or Windows clean boot
to narrow down the issue.
If issue persists, please post back with more informations, then we will have a further investigation.
I definitely understand the frustration you are having with it and thanks for your feedback. Whenever you have any questions about our products, you can post in the dedicated forum. Our engineers will try their best to help you out.
Thank you and much appreciate your understanding.
Thanks,
Ethan Hua CHN
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

How can I get the product key of my HP 250

Hi,
I contacted Microsoft concerning the Product key of my hp 250 G1 for activation. I have been trying to activate it since last year but I could not. Microsoft told me it Is a volume licensing key and it only showed last 5 digits of the keys. If I tried to activate my Windows it would prompt me to buy another Product key which is worth to buy another laptop. Please I need your support and assistance to get the Product keys for activation. Thank you. The Product no is: H6E14EA#ABV

Hello ,
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
Even though this is a Commercial product, here is a document on Windows 8 product key. Thanks.

Getting "The product key is not valid. INS00140" error during Crystal Report 2013 installation

We are getting “The product key is not valid. INS00140” error during Crystal Report 2013 installation. We are trying to install crystal report on Windows 7 64 bit OS.
Can anyone help?

What is CrystalReportsJava-2013? Where did this come from - download link? CD?
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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I am getting the error Installation came back with 17002 when installing Office 365 ProPlus from a network share

I have gotten this error several times, but It works fine on most machines
Here is the most recent example of the log file:
Timestamp Process TID Area Category EventID Level Message Correlation
08/08/2014 11:28:29.131 SETUP (0xef8) 0x1964  Click-To-Run amaxp Medium BaseConfigure::TryGetConfiguration: EULA's have been accepted.
08/08/2014 11:28:29.134 SETUP (0xef8) 0x1964  Click-To-Run aoh85 Medium AdminConfigure::HandleStateAction: Configuring an install/crosssell scenario.
08/08/2014 11:28:29.136 SETUP (0xef8) 0x1964  Click-To-Run aqdco Monitorable TryCheckNetworkCost::HandleStateAction: Failed to initialize NetworkCostManager for http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675.
Assuming low cost and proceeding.
08/08/2014 11:28:29.136 SETUP (0xef8) 0x1964  Click-To-Run aoh9i Medium TryGetVersionDescriptor::HandleStateAction: Getting Cab: v64_15.0.4631.1002.cab
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run anwv6 Medium Descriptor::Load: Reading Available value from descriptor: 15.0.4631.1002
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run amawt Medium Descriptor::Load: Prereq Node exists. Being parsing it.
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run anwv7 Medium Descriptor::Load: Reading Bootstrapper value from descriptor: 15.0
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run amax8 Medium TryGetVersionDescriptor::HandleStateAction: Descriptor contains Prereqs. Run them now.
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run anwwb Medium IsNativeValidator::CheckPreReq: returning: 1.
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run an8w1 Medium O15BetaValidator::CheckPreReq: Validator has version descriptor
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run an8w6 Medium O15BetaValidator::CheckPreReq: No Office 15 installation detected. Prereq check passes.
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run an8xa Medium O15BetaValidator::CheckPreReq: returning: 1.
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
08/08/2014 11:28:30.146 SETUP (0xef8) 0x1964  Click-To-Run anwwn Medium SXSValidator::CheckPreReq: Cross bitness test passed.
08/08/2014 11:28:30.146 SETUP (0xef8) 0x1964  Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run anwwp Medium BootstrapperValidator::CheckPreReq: returning: 1.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run an8w0 Medium ClientValidator::CheckPreReq: returning: 1.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run anwwe Medium DiskSpaceValidator::CheckPreReq: Free disk space is sufficient.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run aoh9n Medium TryGetClient::HandleStateAction: Installation path is: C:\Program Files\Microsoft Office 15
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run amaya Medium TryGetClient::HandleStateAction: Looking for existing client.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run amayd Medium TryGetClient::HandleStateAction: Did not find an existing client. Downloading a new one.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run aon8l Medium TryGetClient::HandleStateAction: Getting Cab: i641033.cab
08/08/2014 11:28:30.643 SETUP (0xef8) 0x1964  Click-To-Run Telemetry amawv Medium MonitoredScope::ExecuteUnderStopWatch: TryGetClient::HandleStateAction: Getting Cab. Approximate duration: 499 milliseconds.
08/08/2014 11:28:30.643 SETUP (0xef8) 0x1964  Click-To-Run amaye Medium TryGetClient::HandleStateAction: Found C2R Client in extracted cab.
08/08/2014 11:28:30.643 SETUP (0xef8) 0x1964  Click-To-Run aoh9t Medium TryLaunchClient::HandleStateAction: Launching OfficeClickToRun.exe with parameters: scenario=unknown acceptalleulas="True" cdnbaseurl="http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675"
productreleaseid="none" culture="en-us" baseurl="http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675" lcid="1033" platform="x64" version="15.0.4631.1002" updatebaseurl="\\server\share\Office365"
updatesenabled="True" productstoadd="O365ProPlusRetail_en-us_x-none" trackedduration=499
08/08/2014 11:41:30.450 SETUP (0xef8) 0x1964  Click-To-Run apx75 Monitorable TryLaunchClient::HandleStateAction: C2R Client returned failing error code 17002
08/08/2014 11:41:30.450 SETUP (0xef8) 0x1964  Click-To-Run aoh72 Medium ExitBootStateMachine::HandleStateAction: Bootstrapper workflow exiting with result: 0x0
08/08/2014 11:41:30.450 SETUP (0xef8) 0x1964  Click-To-Run aoh9z Medium AdminBootstrapper::Main: Installation came back with 17002.
08/08/2014 11:41:30.450 SETUP (0xef8) 0x1964  Logging Liblet aqc99 Medium Logging liblet uninitializing.
Anyone have any ideas what is causing it?
I don't think it is permissions as I have seen on some forums because the share has read/execute permissions for domain users and domain computers

Hi,
Are you deploying Office 365 with the latest Office Deployment Tool? Try to download the latest version of ODT from below link, then try again:
http://www.microsoft.com/en-us/download/details.aspx?id=36778
A similar issue was resolved here, you might want to have a look:
http://social.technet.microsoft.com/Forums/en-US/eeb7b577-7868-487a-851d-a6d8c1c6bbda/office-c2r-installation-error-17002?forum=officeitpro
BTW, Microsoft Office 365 Community > Forums > Deploy Office 365
is a better source for this kind of problem and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.
Thanks,
Ethan Hua CHN
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Error when Launching Office 365 Pro Plus in Remote Desktop Services

Hello, I have Windows Server 2008 R2 and I have installed Office 365 pro plus volume license but I keep receive the error when I launch the product I receive this error "This Copy of Microsoft Office 2013 cannot be used on a computer running
Terminal Services. To use Office 2013 on a Computer running Terminal Services, You must use a Volume License Edition of Office"
Jim G

Unlike managed volume-licensed environments, Office Professional Plus for Office 365 cannot use Microsoft Application Virtualization (App-V) or Windows Server 2008 Terminal Services as deployment options. Because Office Professional Plus for Office 365 is
based on the Retail SKU, you cannot install it on a Terminal Server.
For the detailed information about Deploying Office Professional Plus for Office 365, you can refer the following article:
http://technet.microsoft.com/en-us/library/gg998766.aspx
Tylor Wang
TechNet Community Support

Office 365 installation not getting past installation prompt

Have looked through the articles out there about receiving errors and so on.
My problem is that I simply can't get past this screen:
The password for my Apple account is correct however nothing happens after this.
If I take to Microsoft helpdesk they say its an Apple problem, if I talk to Apple customer service its of course a Microsoft problem...
In the meantime I have tried changing passwords, region settings and so on - surely its not meant to be this difficult?

Thank you for the fast reply Gary.
- Model is iMac 21.5 inch 2.7 ghz, Intel i5 - OS X Yosemite
- Office 365 is Personal edition (MicrosoftOffice2011.dmg download file)
Computer's brand new - trying to get everything set up
Am based out of the Netherlands, region settings CET

Missing e-mails on computers when using office 365 outlook

I am using office 365, things were working well but I do faced with a problem.
As my emails were from Exchange and I am using IMAP in my email settings on my computer and mobile devices, when I create folders and stored my emails in these folders on my computer, some of my emails disappeared, but when I check login and check the
web-version of e-mails, they are inside there.
Can anyone advise how to stop this problem or disappearing emails and how to synchronise these emails back to my computer ?
Thank you

Hi,
So you are using IMAP to access your mail on Exchange on your computer and mobile. Some emails will disappear after move them to a folders on the computer.
Based on my research, this issue can happen for several reasons, for example a client filter, corruptions in data file or Outlook profile, etc.
I would suggest we try following steps to troubleshoot the issue:
Check if you have any filter view settings applied on these folders which might filter out these emails. Click
VIEW>View Settings on the ribbon, then click Filter...
Check with a new Outlook data file, and see if issue persists. You can simply delete the current .ost file, and launch Outlook again to let it generate a new one. To check the location of your Outlook data file, please
go to FILE>Account Settings>Account Settings>Data Files
tab.
If issue persists, you might want to check with a new Outlook profile:
https://support.office.com/en-us/article/Create-an-Outlook-profile-f544c1ba-3352-4b3b-be0b-8d42a540459d
Hope this helps.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Error 102 when downloading Office 365 onto mini iPad

Can anyone tell me how to fix this problem. 'Error 102' came up after I clicked on the Install button for Office 365. It also said ' it looks like you're on an unsupported operating system.' Any ideas how to fix this glitch?

Look at the system specifications for Office 365 and then check your device to ensure it meets or exceeds those specs.

Softwares/licenses require over Office 365 Development,QA, UAT and Production site

Hello, Client has Office 365 E3 version, this plan provide Development site. We require to do extreme customization and
third party integration for that we are planning to go with Provider hosted app.
So, what are the additional software’s/licenses would require for Development,
QA, UAT and Production site for 6 developer?
How can we manage Development licenses cost of Visual Studio 2013, SharePoint 2013 Designer for 6 developers?
Do client need to purchase additional licenses of Office 365 E3 for QA and UAT site?
Do client need to buy additional license for Azure Web Site or is it provided in Office 365 E3 version by default, as we need this for Provider hosted app?

Hi,
Per my understanding, there might be some queries on the development environment set up in Office 365.
About the requirement of setting up a development environment for Office 365, steps in details can be found in the two links below:
Setting up your Development Environment for O365 & Azure Development
http://blogs.msdn.com/b/steve_fox/archive/2013/02/03/setting-up-your-development-environment-for-o365-amp-azure-development.aspx
How to: Set up an environment for developing apps for SharePoint on Office 365
https://msdn.microsoft.com/EN-US/library/office/fp161179.aspx
For the license related issues of Office 365, I suggest you post it to Office 365 forum, you will get more help and confirmed answers there.
http://community.office365.com/en-us/f/default.aspx
Thanks
Patrick Liang
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

When purchasing OFFICE 365 should I get a product key?

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