When Querying items it goes in working and does not open form

We have R 12.1.1 and 11.1.0.7 on redhat 5.3 ( all 64 bit , seperate apps and db node installation)
Today when users query items , the form goes in working and it does not open.
Please tell me where to check and what to see to resolve this issue .
please reply
Regards

I open oracle application R12 Dashboard from front end. I restart services on apps node and db node.
This querying items issue is resolved but Concurrent processing , admin , forms , web tabs have cross signs on dashboard.What is the issue with CM/Admin/Forms/Web? Please elaborate more.
even i restart all the services then these cross signs should be ok.Do you mean the application is working as expected but those components status show as down from OAM? If yes, please see these docs.
OAM: Web Components Status: Shows Down Even When The System Works Fine [ID 419823.1]
Web Components Status in OAM Shows All Down Even When the System Works Fine [ID 309271.1]
OAM Reports 'Internal Concurrent Manager Found Node To Be Down.' When Node is Up. [ID 405375.1]
Thanks,
Hussein

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When Querying items it goes in working and does not open form

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