When receiving or making a call ,the other side is not hearing me . all other function is OK

When receiving or making a call ,the other side is not hearing me . all other function is OK.How can i get the phone ok.

Hello,
Thank you for contacting Mozilla.
I understand that you are having problems with placing calls and that the other part is unable to hear you properly. In order to better understand and investigate on the issue that you are encountering, please reply to this message with the following information:
* What is the OS version found in the Device Information page? Please visit [http://mzl.la/Gzz6Kp this link] if you need help finding the Build ID of your phone.
* Please provide the exact steps to reprodcuce the issue you are encountering.
* Who is your current cell phone carrier?
* How often do you encounter this issue?
Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we will have all the information needed to investigate into this. Thank you for your help and we look forward to hearing from you!

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