When redeeming a voucher, once I've inserted the 16 digit code, the redeem button is "greyed" out so I cannot go any further

When redeeming a voucher, once I've inserted the 16 digit code, the redeem button is "greyed" out so I cannot go any further
What could be wrong? I have redeemed vouchers numerous times before
I have tried logging out and back in again but the same thing happens?

Hello,
the SMTP was set on "none." I selected the server and now it seems to work. The thing is--- is that this seems to be a recurring thing with the SMTP server not staying selected. I deleted and reestablished my exchange account about a month ago because mail would not send (the button was not greyed) but the mail would not send. the same thing was the problem, the SMTP switching to none. Thanks for your help, at least now I know what is causing the problem. sure wish it would stop switching to "none".
Thanks again
LM

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