When reinstalling creative cloud and adobe products i only get the ''try'' button.

Hi i have a problem in my creative cloud. About 3 months ago i purchased the creative cloud collection and 4 days ago i reinstalled windows so my pc would be faster again but when i wanted to reinstall my creative cloud products it gives me only the ''try'' option. I cannot install the lincensed product which i have paid for and when i try to re-redeem the activation code it say it has already been redeemed.
Does this mean i have lost CC and have to purchase it again? i sure would be upset then.

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

Similar Messages

  • I downloaded a free trial version of creative cloud and adobe illustrator but cant find the clipart

    Please help

    Everything is black meaning it seems like nothing is loaded on it. I wish I can do a screenshot.

  • I have after effects through creative cloud and I'm struggling to get the puppet tool. I have been told it's free.

    In CS6 it's a free and installed plug in, but I can't seem to find it. Again I have after effects through cloud.

    See After Effects Help:
    After Effects Help | Animating with Puppet tools
    Start here to learn After Effects:
    http://adobe.ly/AE_basics

  • I have just reformatted my drive and reinstalled creative cloud and lightroom. When i open it, it says there is another version running the catalog and i have to switch to it to fix the problem, but there is no other version on my computer. Does anyone kn

    I have just reformatted my drive and reinstalled creative cloud and lightroom. When i open it, it says there is another version running the catalog and i have to switch to it to fix the problem, but there is no other version on my computer. Does anyone know how to fix this?

    Where did you put the LR catalog?
    Did you install the same version of LR, which one?
    OS and version?
    Open the folder where the catalog (*.lrcat) is located. If you see a file with lock in it while LR is not running, delete it.
    Now try to start LR again.

  • Adobe Creative Cloud and Adobe Creative Suite: New Choices for Customers

    Adobe has announced the new Cloud-based model for software distribution, along with new terms for boxed product upgrade eligibility. Beginning with the CS6 releases, when they happen, upgrade pricing on boxed products will only be availble one generation back. There is a limited window to upgrade now to the current versions at a discount.
    See http://blogs.adobe.com/conversations/2011/11/adobe-creative-cloud-and-adobe-creative-suite -new-choices-for-customers.html

    Eugene:
      Based on the current information we have (from the blog post), which may not be correct and which you should not rely upon:
    There is some confusion about the word "discount." As used in the blog post, in general there are no "discounts" for upgrades, there is the upgrade price and there is full price. But, also in the blog post, there is a special "discount upgrade" if you choose to upgrade to CS5.5 today (prior to Dec. 31, 2011), which is 20% off the regular upgrade. However, Peter used the word "discount" to distinguish between upgrade pricing and full price. It's probably a good idea to avoid using that word there because of the potential for confusion.
    I have CS5 InDesign in work. So I will be able to upgrade that to CS6 when it comes out at the discount price?
    You will be able to upgrade to CS6 at upgrade pricing. Not the 20% discount, but it is "discounted" from the full price of CS6.
    I'm still using CS2 Illustrator and Photoshop, for the little work I do in those programs, they're fine. But if I want to upgrade them to CS6 I have to pay the full amount of an upgrade, with no discount... or will I have to pay for CS6 in full for both of these programs?
    You will have to pay the full price (not the "full amount of an upgrade," whatever that means).
    If you elect to upgrade to CS5.5 prior to Dec. 31 of this year, however, then then you can pay the discounted upgrade price to upgrade to CS5.5 (well, CS5 since Photoshop CS5.5 doesn't exist), and then you can pay the CS6 upgrade price in March/April. So you can pay for no upgrades (full price) or two upgrades (one of which is 20% off).
    At the moment I can upgrade CS2, photoshop and Illustrator for €240 each, to CS5. So wouldn't I just be able to do that now and then buy the CS6 upgrade at a much later date perhaps just before CS7 comes out?
    Yes, you can do that.
    If CS6 has the tools to basically go "File>Export>Epub" and I get a fully working epub file without having to trash about in code afterwards or make complex tagging in InDesign, then I'll be buying it.
    It looks like EPUB is evolving pretty fast, so even if ID CS6 fully supports what you want out of EPUB on Day 1, I bet you'll need to be prepared to postprocess it on Day 2. Or at least long before Day 200.

  • I just installed adobe creative cloud and Adobe Bridge.

    I just installed adobe creative cloud and Adobe Bridge. When I try to open a image in camera raw I get an error "Bridges parent application is not active" "Bridge requires that a qualifying product has been launched atleast once to enable this feature"

    Have you opened Photoshop? (I think that is a "parent" application)

  • Please, I need help. I´ve just downloaded your adobe creative cloud and now I CAN´T SEE THE DESKK ON MY PC!!!!!

    Please, I need help. I´ve just downloaded your adobe creative cloud and now I CAN´T SEE THE DESKK ON MY PC!!!!!

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I try to unstall my creative cloud and adobe manager by delete their file, and now try to restall it, but it show the code.84

    i try to unstall my creative cloud and adobe manager by delete their file, and now try to restall it, but it show the code.84

    Hi Acacia_km,
    I believe you are only trying to install the fresh version of Creative Cloud Desktop application ? If yes, please navigate to the following location and perform the steps as mentioned .
    For Windows
    1) Navigate to : C:\Program Files (x86)\Common Files\Adobe\OOBE
    2) Rename this folder to OOBE_old and try the installation of the Creative Cloud Desktop Application.
    For Mac
    1) Navigate to : /library/application support/Adobe/OOBE
    2)Rename this folder to OOBE_old and try the installation of the Creative Cloud Desktop Application.
    Do let us know if this works fine for you or if you require any further help regarding this.
    Cheers,
    Kartikay Sharma

  • When I click on my Yahoo bookmarks, I only get the download Yahoo toolbar page, I downloaded the toolbar again and I still get the same page when I hit bookmark icon - how do I get my bookmarks back - they still show on Microsoft Explorer

    Question
    When I click on my Yahoo bookmarks, I only get the download Yahoo toolbar page, I downloaded the toolbar again and I still get the same page when I hit bookmark icon - how do I get my bookmarks back - they still show on Microsoft Explorer

    julianscars wrote:
    I don't get a page, all I get is the player popping
    Click the green jelly button at the top left of the player.

  • HT204291 When using my iPad and playing videos, I only hear the sound. Why will it not show the video?

    When using my iPad and playing videos, I only hear the sound. Why will it not show the video?  My iPad 2 and iPhone 5 work no issues.

    Hi sheilafrommannford,
    Welcome to the Support Communities!
    The articles below may be able to help you with this issue.
    Click on the links to see more details and screenshots.
    Using AirPlay
    http://support.apple.com/kb/HT4437
    Troubleshooting AirPlay and AirPlay Mirroring
    http://support.apple.com/kb/TS4215
    Cheers,
    Judy

  • Icons for both Creative Cloud and Adobe show up in my menu bar.

    Hello,
    I was wondering if anyone can help with this.  I am running Creative Cloud and have been for a year or so on my Mac Pro (10.8.5).  Recently (as in a few months ago) the icons for both Creative Cloud (the infinity/cloud symbol) and Adobe Updater (the stylized A) have been showing up in my menu bar.  Both indicate if there are apps to update and both open Creative Cloud if I click on them (or in Updater go to update apps).  Not a big deal, but I already have enough stuff in my menu bar and I was wondering if there was a way to stop having both show up.  Thanks.
    Patrick

    I know this is an old post but just in case anyone else finds this via a popular search engine (like I did), you can follow the instructions here:
    http://helpx.adobe.com/creative-cloud/kb/redundant-update-notifications.html
    That seemed to do the trick for me.

  • When is Creative Cloud available in Brunei .. what is the problem ?

    why creative cloud not available in Brunei, what is the problem and when will it be available ...

    Adobe Resellers http://adobedealreg.force.com/PartnerSearch?lang=en
    -http://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability-m atrix.pdf

  • How to change email in adobe creative cloud and adobe account

    i have two email that one of that no longer use . to download a trial must download a adobe creative cloud right ? but i cant sign in because of i forget my old email password . in my adobe account i put a different email . so please help me

    Hi there,
         Once you launch Creative Cloud Desktop Application, select the Gear icon which is located on the top right side of the CC Window and choose 'Preferences'. Under 'Preferences' click on 'Account' tab where you will see 'Sign out' button. Once you click on this button, it Signs out from all the Creative Cloud applications.
    The other simple solution is: Once you launch any Adobe Creative Cloud application like Photoshop or Indesign, choose "Help" > Signout. Even this step will deactivates all the other CC applications.
    Later, when you launch any application, it would say that it is running in trial version and will prompt you to enter your credentials.
    Regards,
    Jairaj

  • I have adobe creative cloud and adobe revel premium accounts/works....to completely sign in to my revel account, i need to find the SERIAL NUMBER for the account....where and how can i learn this number--my mobile device is an HTC One (M8). Android by AT&

    here I begin, whenever we can get help?....

    Revel does not require a serial number only your Adobe ID and password. If you are having problems locating a serial number for your Creative Cloud subscription you will need to contact Adobe Customer Support.
    http://www.adobe.com/company/contact.html
    Glenyse

  • I need to reinstall creative cloud and it will not work

    Help

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    -and try some steps such as changing browsers and turning off your firewall for downloads
    or
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

Maybe you are looking for

  • Problem in calling standard view in nested view container

    Hi Experts, We have a standard SAP component in which there is view containing a TABStrip. In one of the tabs there is a View container. This view container calls another view containing a view container, which in turn calls another standard view of

  • Transport layer and transport package

    I have a fundamental query on transport package and layer. Objects are classified in packages depending on the project and put in $TMP or test package else they are local ? Only objects belonging to a transport package can be transported , others are

  • Filename as e-mail subject in Adobe Reader 9

    In Adobe Reader 9, when I send a pdf-file using the "attach to E-Mail" button theres is no subject added to the new E-Mail. This is important for a major part of our company! Is there some way to get this to work in version 9? or do we need to keep u

  • Flat file adaptor

    Hello, I am new on golden gate and we search for the mechanism of flat file adapter on golden gate. Do you know if we can apply the transactional changes from oracle database to an another DBMS, by using flat file adapter? I mean: - Are datas extract

  • Removing photos that have been deleted

    I used to have photos on a hard drive that were linked in iPhoto.  The hard drive crashed and now everytime I access on of those photos, I get an error message.  Is there any way to quickly fix this?  I have thousands of photos and would hate to go t