When restoring my iphone4 I get a message that phone is in recovery

When trying to restore my i phone 4 I get a message that it is in recovery & I cannot get past it. I tunes has been updated & we have tried everything but cantbget past the error message.

Hey there debbiefrontier!
I have found an article that may be of interest to you. This article is about resolving the "recovery mode" issue you are seeing, and it can be found here:
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/ts1275
This article can also give you a little bit of information about the specific alert code you are getting when attempting to resolve the issue. If you click on specific alert code, the link will take you to another article which will give you further information on resolving that alert code. If you are still having trouble after performing those steps, I would suggest seeking assistance by visiting getsupport.apple.com. That link can help you make an appointment at your local Apple Store to take the product in for service, or it can help you get in touch with an Apple technician in another manner so they can help resolve your issue. Thanks for using the Apple Support Communities!
Regards,
Braden

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Hello, Chantal105
Thank you for visiting Apple Support Communities.
If your device is in recovery mode you will need to restore the device.
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Cheers,
Jason H.

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When restoring my iphone4 I get a message that phone is in recovery

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