When restoring or updating any iPod touch: "...the software update server cannot be contacted."
When I try to update or restore any iPod touch on my MacBook (year 2007, 10.6.8, iTunes 11.0.4), it puts the iPod into recovery mode and gives an error: "The iPod "iPod" cannot be restored at this time because the iPod software update server could not be contacted or is temporarily unavailable." This happens after it extracts the software and says "Verifying update with Apple." Also, the first time I try an update, it gives error code 3004, but it still puts me in recovery mode and when I try restoring it from that it gives the error I posted above.
Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem
Similar Messages
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i have a 2006 imac (intel) w osx 10.4.11 and need to update for new ipod touch? software updates says up to date, but itunes requires 10.5 or higher? any solutions?
i have a 2006 imac (intel) w osx 10.4.11 < Tiger
It's not just iTunes you need to update...
You need to upgrade to Leopard v10.5.8 at the very least in order to sync, restore, and backup an iPod touch.
See iPod touch system requirements here.
Leopard is available from Amazon here. -
i downloaded new music on my ipod touch today and now when i go on my ipod touch the old music i had on there i cant listen to them no more because they arent there but still there like i could still see the names of them
Are they grayed out?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
You can also try deleting all music by:
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
When I turn on my ipod touch the screen goes white and stays white.
When I turn on my ipod touch the screen goes white and stays white. It plays but all I see on the screen is white. I cannot change anything.
It iTunes is asking to enter the passcode then:
- A data recovery company may be able to help
- Restore the iPhone from the backup of the iPod. You can then get the data off and then retore the iPhone from the backup of the iPhone. -
''Well When i plug in my ipod touch the battery life is low..i let it sit a wyhle.And it starts up to the apple logo and it stay there some time then it restartsback over to the very low battery and repeat(Over&Over)
Can you reset the device by holding the sleep and home button until the Apple logo comes back again?
If this does not work, try to connect in recovery mode, explained here: iOS: Unable to restore -
After updating my ipod touch the + sign to add a contact has dissapearred - how do i add a contact?
after updating my ipod touch the + sign to add a contact has dissapearred - how do i add a contact?
See this previusly completed discussion:
https://discussions.apple.com/message/16469477#16469477 -
When I physically rotate my IPOD touch the screen does not rotate. I must have something set wrong
When I physically rotate my Ipod touch the screen does not rotate. I must have something set wrong, but can't find out what it is. Can someone point me in the right direction?...thanks
Is orientation lock on?
iPod touch User Guide (For iOS 5.0 Software) -
I see there is no way to change the security questions i set up when I first purchased my ipod touch. All the answers I get do not work. Can't by another device until I get around this issue.
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I have an ipod touch and I can not add apps to it as it is saying I need to update my ipod.
The trouble is when I go to General - there is no SOFTWARE UPDATE on the ipod.
What do I do to update it and be able to download apps?
Please Help!The option to update without the computer (Over the air) was made available with iOS 5. If your iDevice is using a version of iOS lower than 5, you will need to use iTunes on your syncing computer to perform the upgrade. Use the Apple link below as a guide for the upgrade.
http://support.apple.com/kb/HT4972
Also read the instructions from the section entitled "Update your device using iTunes" at the link below.
http://support.apple.com/kb/HT4623
Information regarding transferring purchases from your iDevice to iTunes on your syncing computer can be found at the link below.
http://support.apple.com/kb/ht1848
NOTE: The 2nd generation iPod Touch can not be upgraded beyond 4.2.1. -
Download problem with iPod Touch January software update
Hi, some problems with the software update. Please advise
- Ipod Touch user from australia
- went for holidays in malaysia for a while and purchased the software update via itunes australia
- The download did not start but i was charged $25AUD
- Returned to australia, attempted the download again but failed because itunes stated that the update has already been downloaded.
- Attempted to update the iPod Touch by clicking on "Check for Update" but software has already been updated to the current version (1.1.3).
- The new applications did not appear on iPod Touch.
Thanks in advance!Hi pdra05,
Do you manually manage your music?
iTunes has to sync to unlock the January software, manually manage music has to be deselected.
Make sure your content on your ipod is backed up before sync.
[Installing and verifying the iPod touch January Software Upgrade|http://docs.info.apple.com/article.html?artnum=307243]
fern -
Why when I updated my Ipod touch (the latest version) I didnt get siri ?
Please tell me what is wrong
Well, apparently you don't have an iPhone 4S, a New (3rd generation) iPad, an iPhone 5, or an ipod Touch 5th Generation.
-
Error message when restoring my 4th generation iPod touch
I own a 4th generation iPod touch. Eventually the device it self became slow. So there fore I tried to restore it. But unfortunately, the process failed. I tried this method several times and It gives an error message every time when start the process. The device is now in recovery mode. The iTunes version I have is 10.0.1.26. The device contain the latest version of iOS 6 update.
The following is the error message:
[ "The iPod "iPod can not restored at this time because the iPod
software update server could not be contacted or is temporareily
unavailable.
Please try again later." ].Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- For one user uninstalling/reinstalling iTunes resolved the problem
- Try on another computer/network
- Wait if it is an Apple problem -
How do u update your ipod touch the second generation x
i am stuck downloading the ios 6 and 7 onto my ipod can anybody help ?
or shall i just sell it ?That iPod touch model can't be updated past 4.2.1.
(98177) -
Lately after i updated my ipod touch the wifi gray area cant click on it
Had my ipod touch 2nd generation for about a year and a half. I always update my ipod and itunes and for some reason my wifi isnt highlighted, I tried everything by resetting the settings and deleting everything off my ipod and it still isnt highlighted. If there is someone who had this problem before with their ipod can u please help me out here. Thank You
Try here:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
However, frequently it is a hardware problem and an appointment at the Genius Bar of an Apple store is in order. -
I recently bought a new laptop cause my old one completely broke and couldnt get anything off of it including all my 900 of songs i had. i havent updated my ipod in about 2 years and wanted to update it and put some more songs on it. is there anyway i can do that without my computer erasing everything already on the ipod? please help!
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
Sync Your iOS Device with a New Computer Without Losing Data - How-To Geek
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities
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