When starting up macbookpro a flashing folder appears with ? in middle i can't remember password

can't remember password help

A flashing question mark or globe appears when you start your Mac
Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by one or more of these:
a. Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
b. Boot drive's directory has been corrupted - Repair with Disk Utility.
c. Critical system files are damaged or deleted - Reinstall OS X.
d. The disk drive is physically non-functional - Replace the hard drive.
Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.
Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Similar Messages

  • Clicking noise when starting up followed by flashing folder icon with ?

    I tried restarting with Snow Leopard install disk and running disk utility but the only drive available is the install disk.  Macintosh HD does not display.  Is there anyway salvage old content on computer?

    The internal drive appears to have died; in this case, the data on it can only be recovered by a professional service, which can charge hundreds or thousands of dollars.
    (98816)

  • When Starting the computer A small screen appears with the message: RUN DLL Problem stating: \3\LXCGtime.dll..The specific module could not be found

    I am an old lady...please e-mail me in understandable talk for me..I do not know too much about computers.
    Would like to eliminate this small box when starting up the
    computer....HELP

    Hello! That DLL may be related to your Lexmark printer. You may need to remove and reinstall the software to fix that issue. Do you still have your disk for it?

  • Help ! Flashing folder icon with question mark when starting up

    Hi, I have tried to restore my macbook pro 15 (2012 model with Yosemite OS  X) to factory settings and wipe out the hard drive but on restarting it I now just get a blank screen with a flashing folder icon with a question mark on it. Any help/advice anyone I would be very grateful for ! Thanks,  Mark

    Something didn't install properly.
    Try these in order testing your system after each to see if it's back to normal:
    1. a. Resetting your Mac's PRAM and NVRAM
        b. Intel-based Macs: Resetting the System Management Controller (SMC)
    2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
         Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
         COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the
         computer and after the chime press and hold down the OPTION key until the boot manager
         screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
    4. Reinstall Yosemite: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible
                because it is three times faster than wireless.
    5. Reinstall Yosemite from Scratch:
    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
    How to Clean Install OS X Yosemite
    Note: You will need an active Internet connection. I suggest using Ethernet if possible
                because it is three times faster than wireless.

  • I accidentally pushed the power button of my macbookpro... it restarted but doesnt open... what appears now is a flashing FOLDER logo with a QUESTION MARK on it.. can someboby help me to fix this?

    i accidentally pushed the power button of my macbookpro... it restarted but doesnt open... what appears now is a flashing FOLDER logo with a QUESTION MARK on it.. can someboby help me to fix this?

    (Assuming you don't have a firmware boot lock set)
    First easy step...
    1. Shut down the computer if it's on (hold the power button down... until it shuts off)
    2. Press the power button
    3. Immediately press AND hold the Option key ASAP
         Hold until drive option images appear in a single row across the screen. Typically most people running 10.7 or 10.8 will see 2 drive options to boot from: the main volume they usually boot from, and a recovery volume. If your main volume pops up. Use the cursor or arrow keys to highlight/select the main volume and press enter. That should boot your main volume. Let me know what you get from this point... I'll give you more as you go along.

  • HT1338 erased the hard drive on my macbook air, when it starts up show a flashing folder unable to find wifi to do internet recovery

    erased the harddrive on my macbook air when it starts up show a flashing folder unable to connect to wifi to do internet recovery

    Reboot holding command and r keys down to boot into Lion Recovery
    How to reinstall just OS X or erase/install OS X
    https://discussions.apple.com/community/notebooks/macbook_pro?view=documents

  • MacBook won't start - shows flashing folder icon with question mark

    When I attempted a Spotlight search, my MacBook froze. I shut it down, and when I start again I get the sound, the blue screen, and then a flashing folder icon with a question mark. I tried starting with Option pressed down; didn't work, and now I don't even get the flashing folder icon, just the blue screen. Any suggestions?

    The flashing folder with question mark means the computer can't find a working OS on the computer. This may mean your hard drive has failed.
    Try holding the Shift key while starting up the machine. This puts the machine into Safe Mode.
    If you have your install discs, insert Install Disc 1 and start up the computer while holding down the C key. When the Installer has loaded, choose a language. From the Utilities menu, choose *Disk Utility*. Does your hard drive show up here? If so, click on its icon (the one with manufacturer name & capacity, NOT "Macintosh HD"), and then click on the *Repair Disk* button.
    If booting in Safe mode doesn't help or you don't have your install discs, you need to bring the computer to an Apple store and have the folks there look. If Disk Utility doesn't list your hard drive, it has very likely failed and will need to be replaced. If your machine is out of warranty, you're better off replacing it yourself, as it's very easy to do.
    ~Lyssa

  • On a macbook I purchased secondhand hard drive got corrupted and I started to get the flashing folder with the question mark, I purchased a new hard drive and snow lion install DVD I installed the hard drive and tried disc but kept getting blinking folder

    On a macbook I purchased secondhand hard drive got corrupted and I started to get the flashing folder with the question mark, I purchased a new hard drive and snow lion install DVD I installed the hard drive and tried disc but kept getting blinking folder

    Welcome to Apple Support Communities. We're users here and do not speak for "Apple Inc."
    Power on the computer and insert the DVD immediately.
    Hold down the 'C' key to boot from the Snow Leopard DVD.
    http://support.apple.com/kb/ht1533
    After selecting the appropriate language, if necessary, select Utilities, and Disk Utility.
    You'll likely need to partition and format the new drive before it's recognized.
    http://manuals.info.apple.com/MANUALS/0/MA161/en_US/MacBook_13inch_HardDrive_DIY .pdf
    (Yes, these instructions ARE 7 years old, but the procedure is the same for installing from DVD media.)

  • What does a flashing folder icon with a "?" inside mean?

    What does a flashing folder icon with a "?" inside mean?

    Question (?) Mark, Blinking Folder, or Gray Screen at Startup
    These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
    A flashing question mark or globe appears when you start your Mac
    Mac OS X- Gray screen appears during startup
    In most cases the problems may be caused by one or more of these:
    a. Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
    b. Boot drive's directory has been corrupted - Repair with Disk Utility.
    c. Critical system files are damaged or deleted - Reinstall OS X.
    d. The disk drive is physically non-functional - Replace the hard drive.
    Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.
    Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.
    Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.
    Reinstall Snow Leopard Without Erasing The drive
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.
    Reinstalling Lion/Mountain Lion Without Erasing The Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

  • What does a white screen with a flashing folder icon with a question mark in it mean?, what does a white screen with a flashing folder icon with a question mark in it mean?

    My computer seemed locked up, nothing would open.  I had to force quiy everthing.  I tried to normally shut it down and it wouldnt shut down.  I held the on off power switch.  When I tried to turn it back on It stays tuck on the white screen with a flashing folder icon with a question mark in it .  Has my hard drive gone bad? 

    Reboot the computer holding the option key down, you will get a selection of your OS X internal boot drive or the perhaps the disk you stuck in.
    You can choose what you can boot into.
    If it's the hard drive and it's there, then select that and head to System Preferences and change the startup disk to the hard drive, you shoudl be fine.
    If only to disk, then select that and run Disk Utility > Repair, If your drive doesn't appear on the left, it's likely dead.
    Repair the drive and reboot holding the Shift key down, see if that fixes things some more and reboot again normally.
    https://discussions.apple.com/community/notebooks/macbook_pro?view=documents

  • Flashing folder sign with a question mark. Any Suggestion?

    I did reset my MacBook Air; then it is just giving me a flashing folder sign with a question mark. Any Suggestion?

    There are four general causes of this issue:
    1. The computer's PRAM no longer contains a valid startup disk setting when there aren't any problems with the disk itself. This can be checked for by pressing the Option key and seeing if the drive appears.
    2. The internal drive's directory structure has become damaged. This requires usage of an alternate bootable system to perform the repair.
    3. Critical system files have been deleted. This requires usage of an alternate bootable system to reinstall them.
    4. The internal drive has died or become unplugged. This is the most likely case if the computer took a sharp impact or there are unusual sounds coming from the hard drive's location.
    (67186)

  • Flashing folder icons with question mark

    After reading through the forums I've found a few discussions and users that have similar problems as me but haven't seen anything that deals directly with my issues.
    After upgrading to Leopard last night, it ran sluggishly for about 15 minutes. I got impatient and decided to restart. While trying to restart it froze, so I just shut my powerbook down. When I tried to boot back up I got the "flashing folder icons with question mark", I've since found out that it isn't finding any type of drive to boot off of. I reset the pram, tried to reboot with the same result. Tried to boot up using cmd-s but still got nothing but flashing folders. Booted up from the Leopard install disc to try and do an archive and install and it said it couldn't upgrade because it couldn't find tiger on my machine. So I booted from the Tiger install discs to try and re-install tiger again. Tiger cant find my HD to install on; I'm thinking this may be due to Leopards install. I ran disk utility and it couldn't complete the verifying process. I got this "Error: The underlying task reported failure on exit."
    After work I'm going to try to boot up in target mode to pull any data i can and try erase my HD and install from there.
    To me it seems like a HD issue. Anyone have any thoughts?
    Thanks in advanced.
    -Chance

    Chank wrote:
    After reading through the forums I've found a few discussions and users that have similar problems as me but haven't seen anything that deals directly with my issues.
    After upgrading to Leopard last night, it ran sluggishly for about 15 minutes. I got impatient and decided to restart.
    The "sluggishness" is perfectly normal. It's well-known and it is not an issue.
    You should have waited for spotlight to finish indexing.
    You may have broken some links by forcing a shutdown while things were still being setup.
    Which install method did you use, upgrade, archive or erase?

  • Startup problem flashing folder icon with a question mark

    Hello All,
    My macbook (Intel Core Duo) suddenly stopped working. Ater I push the powerbutton, I hear a clicking noise(about 1/second) coming it seems, from the cd-rom drive. Then after about 20 seconds, the clicking noise goes away and I get a flashing folder icon with a question mark (?) in it. And it just sits there for ever. I tried all the troubleshooting tricks mentioned in the user's guide, like taking out the battery and pressing the power key for 5 seconds, pressing command and control keys while pushing the power button e.t.c. I also ran the Apple Hardware Test program and it mentioned there was no problem with hardware. When I try to install the operating system with Mac OS X CD1, I go through the steps and there is no destination volume (my Macintosh HD is not seen) to install on. I appreciate any help on this matter. Thanks a bunch.

    Chances are if you do not see your MacBook's HD then your HD has crashed and you will need to contact Apple (or take to an Apple Store or reseller) to have it replaced.
    I hope it's still under warranty and I hope you have been backing up to another device.
    This happened to me about a month ago and Apple replaced my HD and I had back ups (although I wasn't backing up religiously) so I didn't loose everything. When I picked up my MacBook with it's new HD, I also bought a new firewire external drive and back up nightly.
    Good Luck - Call Apple.

  • Hi! when starting my computer the background went gray with two hard drives in the middle. One is named macintosh HD and the other recovery 10.9. I have my whole life on my computer, and i don't know which of them i should start up? Please i need help!

    Hey!
    when starting my computer the screen is gray with two harddrives. One is named Macintosh HD and the other Recovery 10.9. My computer has never done this before! I am really worrid that my files will be lost if i choose to start the wrong harddrive. Which one should i choose? HELP!!

    You probably held down the Option or Command R keys when you heard the startup tone. Simply choose the HD. To learn what the Recovery partition is please read OS X: About OS X Recovery

  • Hi . i have Intel based iMac. i erased whole hard disk. now it flashes folder icon with question mark... i have no internet or orginal dvd.... i want to clean install any mac osx..friend got mac book pro and osx in dmg format . what are my options?

    hi . i have Intel based iMac. i erased whole hard disk. now it flashes folder icon with question mark... i have no internet or orginal dvd.... i want to clean install any mac osx..friend got mac book pro and osx in dmg format . what are my options?

    On your friend's computer with an internet connection, log into the Mac App Store with your ID and download Yosemite from the Purchases section of the Mac App Store. The make a bootable USB install media using
    http://liondiskmaker.com/
    Then boot from that on your computer and install
    You need an internet connection to install via Recovery mode

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