When suggestive selling becomes aggressive selling.

Question

This observation/question is geared towards BB marketing - and management of the Saint Cloud, MN BB.
I manage the IT Department for a medium size corporation and we purchase approx 500k in various hardware / software every year from a couple of sources... one of which is BB.
While stopping in to grab a few things needed for some repairs (hd, etc) I walked down the laptop aisle.  I walked past a 40ish woman who was reading the specs on some Windows laptops.  She was approached by a young (20ish) blue-shirt woman offering assistance.  The customer indicated that she is going back to college to complete her degree and was told to acquire a windows laptop with Office installed.  The employee immediately went off on how she should be looking at Mac laptops.  She went on and on force feeding lines of crap that sounded like they were straight out of a training manual.
The customer had a look of horror on her face.  She wanted a Windows PC and this rep was just pounding Macs.
What is it with Best Buy and Apple... is there some freakish back-room deal with direct payment to the CEO and rep from Apple coffers?  In all of the companies I deal with on a regular basis, less than 1% are mac shops.  Is it any surprise that BB is loosing business?
Second, not two months back, I was walking down an aisle and observed a 18ish male rep helping a middle aged couple in the printer area.  I counted, during the four minute period, the rep looking down at his right pocket, pulling his cell out and one finger texting while helping this couple.  I rarely need rep help... but when I do, I better have his/her full attention.
Lastly, if BB does not carry the Microsoft Surface tablet, my desktop/tablet purchases (and thus my Silver-Rewardzone membership) will likely end up at another vendor.
Anyone else have similar experiences?

Answer 1

Since your intention was to sell legit software, I'm sorry that you were as much a victim as your buyers were.  I don't know what else you could do except report it as others have suggested and pay your customers back.  Companies like Adobe don't have the resources to follow up on every individual case of piracy, but they should be interested in tracking down the sources of the big professional counterfeiting rings.  Judging from your description of the packages you sold and the cost of producing such packages, I assume they come from such a source.
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I'm from Seattle, so I didn't really think twice when the seller told me their source was a person who worked at Microsoft and had access to the "Microsoft store" (which is somewhat infamous here because of how cheap you can get software for if you have access). 
I don't get the connection - you were selling Adobe software, not Microsoft software.