When syncing my iphone 5 with iTunes it keeps 'copying diagnostic info' but doesn't copy my music or films to or from iTunes? Anyone help out there please?

when syncing my iPhone 5 to my computer I keep getting a message "copying diagnostic information" and then determines apps & tracks to sync but doesn't seem to copy anything followed by "waiting for changes to be applied" which seems to take at least 10 minutes. I have tried turning my computer off and on and iPhone off and on but no luck! Can anyone help please

You need to be running itunes 10.7 on your computer....

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When syncing my iPhone with iTunes, I get the error, "some items did not sync, see itunes for help", but can't find any helps for this in iTunes. Where can I find out what is not syncing?

When syncing my iPhone with my iPhone, I get a message that 2 items did not sync - use iTunes for help.
But I can't find any help information in iTunes at all, let alone when items are not syncing.
How do I figure out what is not syncing?

Since it seems App related, I'm not sure what to offer you. I guess the only suggestion I have is for you to reboot your iPad and then try again. To reboot, hold the power and home buttons at the same time for at least 10 seconds (keep holding past the swipe to shut down bar if it appears) until the Apple Logo appears, then let go of both buttons and your iPad will restart. You won't lose any settings or data, so it's worth a shot.

TS1347 when syncing my iphone with my Outlook calendar, a few days appointments did not show on my iphone calendar while other days did. I have done this several times in the past, and this is the first time I've had any troulbe

when syncing my iphone with my Outlook calendar, a few days appointments didn't show in my iphone calendar, but other days did. The appointments show in my outlook calendar. I have done this many times, and this is the first time I have had this kind of trouble. Any idea what has caused these appointments to not show?

Why start a new and very similar thread to your other one which you have not responded to (have you read the replies?)
I suggest that no response is made to this duplicate thread.

I have a new IPAD4 which has synced pictures i selected but not music or films i selected from itunes library? I have had an account for years and never had issues syncing with iphone or ipod? when i attempt ipad the data shows and it cycles but nothing?

show the data shows whe i selet for sync (i have ticked sync only ticked icon) and selected two playlists - the data usage shows an extra 3.2 gb off my 32g ipad and the movies show up purple on the data usage bar, i press apply / sync it takes 20mins to go through 5 stages - never once do i see a song title or number in the update display. then when it finishes the data usage bar goes back to the lower amount before i tried to add the music and movies to my ipad?? The only thing that i have managed to move if pictures??
Im confused, ive always got on fine with moving, updating and syncing my iphone, ipod touch, have done this the same way but NO music or films
when i go through the summary section it says i have selected 757 songs (off two playlists) and i movie (from a digital copy via itunes), they show in usage bar b4 sync but then after sync nothing! i have tried both wi fi sync and normal, i have the lastest updates and CANT FIGURE THIS OUT
When i set up the ipad out the box the other day it asked whether i wanted a NEW INSTALL or RESTORE FROM ICLOUD BACKUP (presumbly off iphone), I choose restore, it then downloaded all the apps and web history/bookmarks etc, although it took about 8 hours to do it which i thought was odd?!
Ive spent £500 on this and if i cant put my msuc or movies on it that makes it a very exspensive web browser, APPLE this should be easier .......! please help - im no techno noob beither grand master, just your average user so im sure people might know what to do... i freakin hope so!

ps when syncing it jumps through steps 1 - 4 real fast, i seem to remeber iphone showing the number of tracks transferring and names, but i see nothing? then it sits on 5 saying "waiting for changes to be applied"

I just synced my iphone with my ipod and lost all of my messages, contacts, and pictures. I didn't mean to do this. Is there any way to get them back, or should I just restore the phone

please help

Hi julierochelle,
Welcome to the Support Communities!
If you have a recent backup, then restoring from the backup would be the easiest way to get back on track.
Is your iPhone set to automatically sync when you connect it to iTunes? You can change that to manually sync so that you have more control.
The two articles below should help you with this:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/HT1535?viewlocale=en_US
Happy New Year!
- Judy

I recently purchased a new laptop. When I loaded ITunes on my new laptop it is not bringing up my music I had already purchased from Itunes. What am I doing wrong?

I recently purchased a new laptop, when I loaded ITUNES on my new laptop it is not bringing up my purchases I had already made. What am I doing wrong?

I authorized the computer but it still does not have any of my music showing. It has my remaining balance showing to use but none of the songs I had purchased are showing.

**** being sent to my Mac. Trojans i think. Any help out there please. Keeps popping up on my screen.

A lot of **** interupting my Desktop screen. Trojans I think. Any ideas how to get rid of this interference. Help would be appreciated. Quite new to Computers. Thanks.

Trojan War
If you discover a trojan program is running on your computer then look to the following information for assistance:
1. A recent discussion on the Apple Support Communities: MacDefender Trojan.
2. An excellent site devoted to Mac Malware: Macintosh Virus Guide
3. Another site for removing MacDefende, et.al.: MAC Defender Rogue Anti-Virus analysis and Removal
4. A new removal utility - MacDefenderKiller
5. And to protect against a recent variant, MacGuard.
Before you delete anything, we need your help. Some AV folks in our community need to analyze these files in order to protect others. Before you delete anything please consider doing the following: Upload either the original .zip file or the MacGuard application to http://www.VirusTotal.com. If either is not detected by ClamXAV, then also upload it to http://cgi.clamav.net/sendvirus.cgi. If you are uncomfortable doing this for any reason and can determine the URL of the site where you got it please send the link to [email protected].
Removing strange software can be a task. The following outlines various ways of uninstalling software:
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a Startup item or a Log In item. Startup items are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the Delete [-] button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, Easy Find, instead. Download Easy Find at VersionTracker or MacUpdate.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Note that you must have this software installed before you install software you may need to uninstall. Uninstallers won't work if you install them after the fact. Here is a selection:
AppZapper
Automaton
Hazel
CleanApp
Yank
SuperPop
Uninstaller
Spring Cleaning
Look for them and others at VersionTracker or MacUpdate.
For more information visit The XLab FAQs and read the FAQs on removing software and dealing with spyware and malware.
After removing all the components of the software you may have to restart the computer to fully disable the software. This will be the case when removing software that has installed a daemon. After the daemon has been removed you need to restart the computer to stop the daemon. Alternatively, you can kill the daemon process using the Terminal application or Activity Monitor.

I have an Ipod Touch 4th generation. I try to shuffle it and all it does is shuffle through songs that's artist begins with S. I can play other songs, but then the next song is always an S artist. Can anyone help?

My ipod has just stopper shuffling through anything but artists that start with the letter S. I can play other songs but the next one that comes around is always an S artist.
Please help?
P.S. I know for sure that I went to "All Songs" to shuffle, not just in S artists.

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes

My mother recently updated her iPhone 4 and found her Settings missing. No icon, just gone. Anyone else out there have this happen? Any fixes?

My mother (sigh) recently updated her iPhone 4(S?) to iOS7 and has now found that Settings is missing. No icon. Gone. Anyone else out there have this problem? Any fixes?

First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
Check other screens by swiping left or right. It's gotta be there somewhere.
Search using the search feature. Tap and slide down on the Home screen t reveal the search box. Type in Settings.

ITunes stops working when syncing my iPhone 4 with windows 7, why?

I got my new iPhone 4 today, I am trying to sync my music, photos and such and iTunes constantly stops working. All I can do is shut down the program. I have restarted my computer AND the iPhone bu no such luck. Any help out there?

I just got a new HP Win 7 64x Intel i7 computer, installed the latest 64x iTunes etc and tried to move my iPad over. It will synch everything except for photos and videos; it gives the error "iTunes stopped working, program will close" when I try to synch my photos. I have tried to uninstall and reinstall etc. to no avail, it just keeps doing the same thing.
I went back to my old computer 32x machine and successfully re synched and put my photos back on. This seems to indicate that the problem is either with iTunes compatibility with the version of Win 7 on my HP computer or with the iPad compatibility.
Anyone find the solution to this bug?

HT1386 I cannot find how to keep previous photo albums loaded on Ipad when syncing new ones with iTunes. The old ones are wiped out every single time

I cannot find how to keep previous photo albums loaded on Ipad when syncing new ones with iTunes. The old ones are wiped out every single time

If it's not too late, see Recovering your iTunes library from your iPod or iOS device. As long as you have a backup of the device when the device still held your photos you should stand a chance of recovering them using a tool such as iPhone Backup Extractor.
tt2

How do I sync an iPhone with iTunes when it's already sync'd with another?

My old mac died - hard drive went, so I'm starting a fresh now and I've tried to sync my iPhone with the new iTunes but because it is still sync'd to the old one it wants to delete everything off the phone. Is there anyway I can sync without losing everything?
Thanks,
Andy

In regards to iTunes content, an iPhone can be synced with an iTunes library on one computer only. When syncing iTunes content with an iTunes library on another computer, all iTunes content on the iPhone that was transferred to the iPhone from another computer will be erased first. The same applies to photos transferred from your computer to your iPhone.
Contact info, calendar events, and bookmarks can be synced with the supported applications on multiple computers.
If you don't have a backup for your old Mac that includes your iTunes library, iTunes includes an option to transfer iTunes content that was purchased from the iTunes store from an iPod or iPhone, but this is for iTunes content that was purchased from the iTunes store only.
First you need to authorize the Mac you will be syncing your iPhone with - with your iTunes account with iTunes if you haven't already done so.
With your iPhone connected and without syncing, at the iTunes menu bar go to File and select Transfer Purchases From - the name of your iPhone.
If you will be syncing contact info and calendar events with the Address Book and iCal on the Mac you will now be syncing your iPhone with and both applications haven't been used and are void of any data, enter one contact in the Address Book and one calendar events in iCal before syncing this data. Makes these up if needed, which can be deleted later. This will provide a merge prompt when syncing this data, which you want to select.

I have changed my apple id, and its ok when i sync my Iphone with Itunes, but ON my Iphone still my old apple-ID is there. I can NOT buy things from Itunes or Upgrade anything now, how to fix this?

I have changed my apple id, and its ok when i sync my Iphone with Itunes, but ON my Iphone still my old apple-ID is there. I can NOT buy things from Itunes or Upgrade anything now, how to fix this?

I recently changed my email address and want to change my Apple ID account to match. I have created a new Apple ID to match the new account but now I can't sign into iCloud on our phones or computer with the old Apple ID. I can't make any changes on iCloud on our phones because it directs me to the old account, which I can't sign into. I also can't sign me in on my computer to make any changes. Help!!! Now I have two addresses and can't access the one that directly affects my devices.

HT204406 I have loaded a new CD into my iTunes library on my PC. But when I sync my iPhone with iTunes (on PC), I don't get the new songs (or new CD). I get them on my PC but not on my iPhone. This just started to act this way. It was wirking around Janua

I have imported a new CD into my iTunes library on my PC. When I sync my iPhone with iTunes (on my pc), I don't get the new songs (or new CD). I have them on my PC but not on my iPhone. This just started to act this way. It was working in January 2013.

Read this on how to do that https://discussions.apple.com/docs/DOC-3141

I have just purchased a new macbook and need to sync my iphone with itunes, i understand that you can only sync your phone with one itunes account. I do not want to wipe my iphone when syncing with this new itunes account. Any advice welcome

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1) authorize iTunes on the new machine for your iTunes store account(s)
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3) sync the device
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When syncing my iphone 5 with iTunes it keeps 'copying diagnostic info' but doesn't copy my music or films to or from iTunes? Anyone help out there please?

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