When syncing my Iphone4, Itunes shuts down.

I get an error that Windows will find a solution if one is available. I performed a sync about 5 times before it would sync all the music. Then, it would shut down during the pictures part of the sync. Finally, I unchecked "sync videos" and it completed the sync. The strange thing is that I can sync my Ipod Touch without problems. My phone and Itunes are both the current versions. Does anyone have any information? Thanks.

Theres a pretty large thread about that problem here -> itunes has stopped working...here are the problem reports:
You can click the Receive email notifications button on the right side of the page (when viewing the thread) to subscribe to it. I'm betting there will be a post there when someone finds a fix.
And, make sure you keep iTunes updated.

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Ipod will not go past 'backing up ipod' when syncing and then itunes shuts down???

hi, need help, have tried re-installing itunes and is failing to work. i can sync the ipod touch (1st gen) to my laptop but cannot snyc it to my boyfriends laptop as it is his. on his it just gets as far as 'backing up ipod' and then an error message appears and itunes shuts down. any help or ideas??? getting pretty annoyed with this. Thanks

Also see:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

My iTunes shuts down when I try to sync my iPad

Please help! Everytime I try to sync my ipad iTunes shuts down.

Just took out the book from the library "Sams Teach Yourself itunes 10 in 10 minutes" by Brad Miser.
Basics for problems syncing:
-restart computer
-make sure device is not out if power
-try a different usb port...BTW....I contaminated a usb port by someone spilling drink on the usb port end of my ipod cord...bad...
-run apple's web-based device assistant
http://support.apple.com/kb/TS1495 (windows) or http://support.apple.com/kb/TB1591?viewlocale=en_US (mac)
clink for the device...etc.
this book looks great

TS1363 why does Itunes shut down when I purchase songs.also when trying to download updates it fails to update.I am using windows 8

when I purchase songs Itunes shuts down.also when I try to update I tunes I keep getting an error message that says failed to download

I appreciate your response but not sure now if it could have been anything in that answer because.......
This problem appears to have gone away, not sure why but I have a possible theory. This is only a theory on my part as I'm not knowledgeable on the inner workings of Firefox. When I installed Firefox 18 it had all the automatic updating options turned on by default. By the time I turned them all off, I'm assuming it had started to download updates for all the plugins and addons, like java, quicktime etc. etc. etc. even though I hadn't personally initiated those downloads and updates. My theory is that once those downloads had started, even though I had turned off the automatic updating, it was going to continue downloading the updates that had started and was not going to stop until it had done so.
I do not disable the anti-phishing and evil website detection stuff but I seriously doubt the updating for those items would have consisted of 89 megabytes of data but I could be wrong.
So for now, I'll close this out and mark it solved and continue to monitor to see if I have any more "weirdness" go on.

Itunes shuts down when syncing videos to iphone 3gs

iTunes shuts down when trying to sync videos on my iPhone 3gs. Music syncs fine but when videos try and sync iTunes crashes ant suggestions?

When my new 80GB iPod attempts to sync my Outlook contacts information, Outlook opens, and then I get the "iTunes has encountered a problem and needs to close" screen and iTunes shuts down.
hmmmm. in the "further information" link, is there a particular compenent being identified as causing the crash? if so, what is it called?

ITunes shuts down when syncing iTouch with another computer

Decided to use a different computer(laptop) running windows. Have moved library via hard drive transfer. Went to connect iTouch- couldn't restore it, but genius bar got it working. Probable antivirus conflict. Now after updating software for both iTunes and iTouch and consolidating library , can't get sync to work. I backed up iTouch before attempting sync and it did import contacts etc. But now it won't sync music library. When I manually move an album to the device , now iTunes shuts down and becomes unresponsive after the first 3 or 4 seconds of the tranfer. Very frustrating.

look at this article. The article give a link for XP.
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

My iTunes shuts down at step 5 when I try to sync my new iPhone 6

My iTunes shuts down at step 5 when I try to sync my new iPhone 6. When I sync my iPhone 5 it has no problem at all. I reinstalled iTunes and it is still doing the same thing. My iPhone 6 is new out of the box today. iTunes is fine as long as I don't sync the iPhone 6. All my apps are current. Any suggestions?

I had a similar problem with my iPod backing up.
Report that here:
https://www.apple.com/feedback/itunesapp.html

My iTunes shuts down when I try to sync my itouch

Whenever I try to sync my ipod touch (4th Generation), iTunes stops working and shuts down. I'm able to back up my ipod, but when it starts syncing my songs, it shuts down. I have tried everything to fix it, and nothing works.

Just took out the book from the library "Sams Teach Yourself itunes 10 in 10 minutes" by Brad Miser.
Basics for problems syncing:
-restart computer
-make sure device is not out if power
-try a different usb port...BTW....I contaminated a usb port by someone spilling drink on the usb port end of my ipod cord...bad...
-run apple's web-based device assistant
http://support.apple.com/kb/TS1495 (windows) or http://support.apple.com/kb/TB1591?viewlocale=en_US (mac)
clink for the device...etc.
this book looks great

When synchronizing my iphone4 on the computer it errors out when optimizing the photos and shuts down iTunes. Any idea what to do to get the synch working?

When synchronizing my iphone4 on the computer it errors out when optimizing the photos and shuts down iTunes. Any idea what to do to get the synch working?

OKay, here is the deal. You cannot change the location of encrypted files nor can you share them with other machines. There is no file server for iTunes so even if you export the movie index from iTunes to an external volume, each time you reboot your computer itunes has to reindex the external drive every time you want to access the files. The second you run your mobile computer without the external drive or try to access the HD movies from another device or another user on the same network, the indexing gets out of synch. The entire process is self defeating regardless. The HD movies are encapsulized by apple to stream to your devices via iCloud and NOT via Cloud. Only your TV can play 1080p. That single file you download from iTunes has mutiple versions of the same video in the capsul, one version for each type of apple device. There are no 1080p apple devices except for the Apple TV. When you buy a movie you are buying a license and not the movie. It's going to get worse with all the new copywrite laws. Already you cant share any apple devices with other itunes accounts. Your airport express just stopped streaming music to all users on the local home sharing Cloud. Only the one user for each device and soon only airplay speakers connected directly to the device. No more passthru via your TV and no more file sharing with other accounts on the same wi-fi. All the ISPs are doing the same thing. And soon everybody will be buying their phones and TV's and iPads from the cabble guy.
Apple has done a poor job of educating the consumer as to the difference between the Cloud and iCloud. They are not the same at all.
Message was edited by: ronfromwoodland hills

When syncing the ipod nano 4 gen., Itunes shuts down. Drivers are updated, what could be the issue?

when syncing the ipod nano 4 gen., Itunes shuts down. Drivers are updated, what could be the issue?

You would be better off posting in the iTunes for Windows forum area since your issue is with that rather than an iPod Nano.

Itunes shuts down when syncing music

Trying to put music on my new ipod nano 7th gen and itunes keeps shutting down

When my new 80GB iPod attempts to sync my Outlook contacts information, Outlook opens, and then I get the "iTunes has encountered a problem and needs to close" screen and iTunes shuts down.
hmmmm. in the "further information" link, is there a particular compenent being identified as causing the crash? if so, what is it called?

Itunes shuts down when I try to sync videos

I have successfully synced videos in the past. Recently, Itunes shuts down every time it trys to synch the videos.

Are you trying to sync them from the photos tab?
If so, try importing the videos into itunes and then syncing them from the movies tab.
You'll also want to uncheck 'Sync Videos' in the photos tab.

I receive an error and iTunes shuts down every time I try to sync my iPhone

Every time I try to sync my iPhone, I receive an error and iTunes shuts down. I have uninstalled and reinstalled iTunes at least 3 different times and still no luck. Any suggestions please.

Thanks for the answer. The sync process goes well until the last step,(5th) when iTunes try to syncing pictures. At that point I got an error message telling me that iTunes doesen’t work properly. “Windows tries to find a solution to the problem” ...and then the program shuts down. I remember that I tried to include videos in the Photo tab just before it all happend, so I think that is the issue here.
The problem is that i dont know how to uncheck include videos option since the program stops working. Is it something i can do without having my iPhone connected? I Saw that some have installed older versions of iTunes to go around the problem and if that solves it all, at least for now... where can I download it?
Thanx in advance. M

ITunes shuts down when I plug in my iPod

I've used my iPod without a problem since Christmas. For the past week, when I plug in my iPod, iTunes shuts down due to an unnamed error.
I have reinstalled all my USB drivers, removed all of my Apple software twice and reinstalled it twice (once with the guidance of an Apple tech via phone). The Apple tech guy sent me to the Apple store to replace my iPod, which I did. But none of that has fixed the problem.
So now, I'm left with an empty iPod that can't sync with my library because iTunes keeps shutting down when I plug in the iPod. The people at the Apple store said they couldn't help me further because I have a PC. The people at Microsoft won't take any responsibility because iTunes is an Apple product. So, I'm left with a $200 iPod that is suddenly for some unexplained reason, shutting down iTunes. So now, both the iPod and iTunes are worthless.
Does anybody know how to fix this problem? I'm a singer and depend upon my iPod for rehearsal, so I need it fixed ASAP. Any help would be much appreciated.
Message was edited by: WhyWon'tThisAcceptMyName?

Sorry I wasn't very clear the first time. Changing the Drive Letter is done through Disk Management in Windows. I suggested you open the itunes preferences in hopes that you would then be able to connect your ipod without it crashing.
To change the drive letter:
Since we know this trick works
First open itunes, then select Edit-Preferences and leave this open.
Then, follow the steps [here|http://support.apple.com/kb/TS1493]
I use Q, R and T for my ipods so the computer doesn't confuse it with other removable devices.
Message was edited by: hmacross

ITunes Shuts Down when Loading Videos

I have a 120 gig iPod Classic, and just recently I started having problems with it. Now whenever I try to load a movie from iTunes to my iPod, iTunes shuts down right when the video is almost done loading onto my iPod. I have no problems with music, or even when I load videos from another computer. Does anyone know how to fix this?

Are you trying to sync them from the photos tab?
If so, try importing the videos into itunes and then syncing them from the movies tab.
You'll also want to uncheck 'Sync Videos' in the photos tab.

When syncing my Iphone4, Itunes shuts down.

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