When taking photos, it won't open the jpg picture, message is "unable to display file:

I have problems to open my jpg picture when taking photos. The message I receive is "unable to display file: 20150104_173558.jpg - What should I do to rectify this problem?

Hi and welcome to the BlackBerry Community support forums!
Do you have the images on phone memory or on a micro sd card? Ether way, plug the device into a computer and move the pictures onto that computer to see if the computer will recognize them. If not they are corrupt.
As far as the device, There seems to be a problem saving the pictures properly, I would recommend reloading device software through BlackBerry desktop software.
Good Luck and let me know if I can further assist you.
This article may be of use.
http://docs.blackberry.com/en/smartphone_users/deliverables/32608/Reload_BBDtSW_using_BBDeviceMngr_6...
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When taking photos, it won't open the jpg picture, message is "unable to display file:

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