When the button (switch)(left side) turn off the sound back to on

Hi,
I would like to know what to do with that problem mention on the subject, it only vibrate and no music/sound (when receiving a call).
Thank you for your help
Also, My iPhone 4S is locked. Is it possible for Apple to unlocked factory my iPhone??? If yes, what would be the price???

It's either hardware or it's software. For the software side, I would suggest force-restarting the phone: press Home and Sleep until the Apple logo appears (ignore the red slider).
If that doesn't do the trick, reset the phone's settings by doing Settings / General / Reset / Reset All Settings. This does not erase your data, just the settings, which you may need to readjust.
If it is still misbehaving, time to get evil on that phone's azz! Back up all your stuff by plugging it to an iTunes-equipped computer, and do a sync. Set iTunes to store the backup locally. Confirm you have a valid backup in iTunes / Preferences / Devices. Then unplug the phone and wipe it clean by doing Settings / General / Reset / Erase All Content and Settings. Check if sound has returned on the virgin phone. If so, restore your stuff by plugging it back into iTunes, going to its Summary tab and doing a Restore.
If the phone remains mute thru all this, then it is hardware and a trip to the Store will be inevitable. You will get an exchange phone, most probably. Do the Restore on the new device to get your stuff back.

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