When trying to activate my Creative Cloud it asks me for the key code to the free trial and I don't have it

Hello,
Pleas I need some help.
I first downloaded the free trial, meanwhile payed and activated my creative cloud teachers and students photo appas (Im interested i PHSH and Bridge only)
I download them, Brideg opens but when I try to open PHSH the extension manager pops up and asks me to put the activation serial key wich O dont have.
What I smy problem here?
Beside, there a re a series of CS6 programs wich figure as installed that I don't actually own.
Thanks for any help!

Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Some general information
Log out of your Cloud account... Restart your computer... Log in to your Cloud account
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link

Similar Messages

  • I am receiving an A12E5 error when trying to install my Creative Cloud desktop

    I am receiving an A12E5 error when trying to install my Creative Cloud desktop. So I cannot proceed to a free trial. Thoughts?

    Hi UniversityDesigner,
    Welcome to the Community!
    Please go through this thread: http://forums.adobe.com/message/5581753#5581753
    Thanks!
    Ankit

  • Signed-out message when trying to login to Creative Cloud account.

    HELP!! I continually get signed-out message when trying to login to Creative Cloud account. I have uninstalled and reinstalled and keep getting sent to the same lame fix that changes nothing. What now?

    This may help you.
    http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

  • I put some money in my account and when I tried to buy a new APll they asked me for a security Q ,but the problem I don't remember my answers .What should I do ?

    I put some money in my account and when I tried to buy a new APll they asked me for a security Q ,but the problem I don't remember my answers .What should I do ? 

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (107524)

  • I'm trying to downgrade my icloud storage; however, my MAC book will not upgrade pass 10.6.8 and I don't have my iphone anymore.  If there another way for me to do this?

    I'm trying to downgrade my icloud storage; however, my MAC book will not upgrade pass 10.6.8 and I don't have my iphone anymore.  If there another way for me to do this?  I've tried everything I can find online and of course my coverage has expired and can't call the support team.

    Hello Lara,
    have you already called Apple and explained your current situation, because I don't see a way to downgrade your storage plan with a Mac only running Snow Leopard and without a iOS device running at least iOS 5.
    Best regards.

  • HT1420 hi im trying to buy some song but its asking me for this questions what was the first car you owned? where was your leat favorite job

    hi im trying to buy some song but its asking me for som questions
    what was the first car you owned?
    where was your leat favorte job?
    i for got can u guys help me

    hi im trying to buy some song but its asking me for som questions
    what was the first car you owned?
    where was your leat favorte job?
    i for got can u guys help me

  • I keep getting the same error when trying to subscribe to Creative Cloud

    Hello,
    I've tried several times to subscribe to Creative Cloud and everytime I get an error when I try to confirm the subscription.
    I tried it yesterday and today on two different computers and got the exact same message :
    "We're sorry, but we're having trouble processing your order. Please come back and try again later. To finish your purchase immadiately, please call us at +1 800-585-0774. If you're not in North America, you can look up a local number here."
    I also tried to contact the phone number 08 05 77 00 77 (French one) but can't reach anyone...
    Any idea on why this happens ?

    Hi LRQDO
    Sorry to hear you're having issues.
    If you could send me a private message with a contact phone number I can arrange for our Sales team to contact you to assist.
    Kind regards
    Bev

  • I keep getting and "error 2 message" when trying to update my creative cloud

    Hi, I was trying to update my cc and keep getting and "error 2" message. Can anyone help me?
    Thanks

    sign out and then back in to your cc desktop app, Sign in, Sign out | Creative Cloud desktop app
    if that fails, attach a screenshot of your error message.

  • I get an errorcode 50, when trying to update my Creative Cloud desktop

    What is wrong, when I constantly get the message:
    Creative Cloud desktop was not updated (ErrorCode: 50)
    I have the Creative Cloud installed on 2 computers as allowed..

    Please try the steps in :
    Creative Cloud Desktop update error A12E1 - getting really tired of this...
    https://forums.adobe.com/message/6231724
    Please let us know if it worked for you.
    Regards
    Rajshree

  • I am trying to download Adobe Creative Cloud on my new Computer but it wont run the program.

    I try to download Adobe Creative Cloud then when the download is done I hit Run and nothing happens.

    Dove14 please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html for information on how to open the Adobe Creative software title you recently installed.  Which software title are you attempting to open?  Do you receive any specific error messages?

  • Trying to change my icloud apple id to match my itunes apple id. i lost my password and i don't have access to very old email address it keeps wanting to send my password to. please help!!! this is driving me mad!

    I've been trying to change my icloud apple ID to match my itunes apple ID so i can manage my storage.  I haven't turned on the cloud since i got the phone.  I've forgotten my password for the icloud apple ID and i do not have access to the OLD OLD OLD email address its trying to send my password to.  Can someone please tell me how i can make this change without knowing my old password???  Can't manage storage or buy more without knowing the old apple id for icloud. 

    Hello, nikkihutchins10.  
    Thank you for visiting Apple Support Communities.  
    I understand that you are attempting to reset your Apple ID password.  I would try resetting your password via answering the security questions instead of sending the email.  The first article will walk you through that process.  If you are still unable to reset your Apple ID password, see the steps in the second article.  
    If you forgot your Apple ID password 
    Contact Apple for help with Apple ID account security
    Cheers, 
    Jason H.  

  • I'm trying to download apps but it is asking me for my sercurity questions but I forgot them and it is sending the reset link to the wrong email, I have changed my iTunes email address how long does it take to update?  HELP ME

    Please help me?

    Hi
    To reset your security questions you will need to contact apple either by phone or email, many people have asked this question before and most have all ended up contacting apple
    Hope this helps

  • Can't Activate my Creative Cloud Subscription -- SERIOUS HELP NEEDED!!!

    For the past 3 weeks, I've been trying to activate my Creative Cloud subscription (placed my Creative Cloud order on 12/29/12).  Like others, it appears that I’m trapped in perpetual "trial mode" status.  When I try to activate my subscription -- I click the “register product” button…sign into my Adobe ID account…and receive a prompt to enter a serial number.  Every time.  I’ve litterally read every post/link/tutorial/troubleshooting selfhelp in this forum and on the Adobe FAQ pages - with great attention, might I add - but nothing seems to work.
    I've spent hours upon hours on the phone/live chat w/ Adobe reps trying to resolve this issue.  I've opened no less than 10 support cases.  EVERY SINGLE TIME that I try to activate my Creative Cloud membership, an Adobe rep feeds me the "I'll be sure to escalate this issue to the next level of support" line.  Likewise, Adobe support reps stated numerous times, that personnel from Adobe would contact me within 24 hours of my call to resolve the issue.  However, they’ve yet to follow through with this claim.  (Surprise)
    Adobe should be ashamed by the egregious performance of their "technical support team.”  If Adobe won't fix the software, which they've already charged me for, then they've left me w/ little choice but to cancel my order before the initial 30 day period is up.  Enough is enough.
    With that being said, Adobe, the following describes this dismal experience:
    I bought a subscription of Creative Cloud on 12/29/12 (somehow I ended up w/ the Multi Language edition of Creative Cloud- yes I've fiddled w/ the language settings in the app manager.  Doesn't work.)
    I received an order verification email from Adobe for my purchase, however, the order was never listed under the "my recent order" section of my Adobe ID
    Despite telling Adobe support that I only had one Adobe ID, they insisted that my order was showing up in their system, of which, was accessible by logging into my alternative Adobe ID (this didn’t exist because I only have one Adobe ID).
    Eventually, Adobe determined that a system error occurred on their side while processing the transaction, and fixed this initial issue.
    After this was resolved, I was able to login to my Adobe ID account and actually see my Creative Cloud membership order when viewing “my recent transactions.”
    After all of that, I'm facing my 2nd major issue w/ this program: the inability to activate my subscription.  As previously stated, I've tried everything to fix this issue.  I'm thinking that the initial problem w/ placing the order resulted in defective software.  Also, I’m not sure if this info is relevant, but I purchased the multiple language edition of Creative Cloud (somehow).  I live in the US, speak English, and am running OS X 10.8.2.
    Someone from Adobe, please look into this issue and help me.  I’ll be glad to provide any other relevant info that you may need.

    Had the exact same problem, just got it fixed. The solution is quite fast. Navigate to the hosts file. On a pc it's in C:\Windows\System32\drivers\etc folder, locate the file named 'Hosts' inside the etc folder. Open it with notepad. Delete everything underneath
    " # Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host 127.0.0.1 localhost"
    Save. Open the application manager again, click "License this product" and sign in. It should work, now.

  • Hello Adobe team.¨, Hello Adobe team. I am trying to delete my creative cloud program since about 2month but i'll get no answer. Please delete my account because I don't need it anymore. please do it as soon as possible. greetings Timea-Luana Panier

    Hello Adobe team. I am trying to delete my creative cloud program since about 2 months. I want to delete this because I don't need it anymore. STOOOP IT AS SOON AS POSSIBLE.

    I'm sorry but nothing from this you just sent me works...The linke form adobe support to chancel takes me over and over to the same page, and the only thing they do is tell me to write my problem down in a chat for questions...the link with the phone was pretty good but nobody picks up....I really don't know what to do anymore....i've tried everything and nothing happens..im just paying more and more....
         John T Smith <[email protected]> schrieb am 23:38 Sonntag, 22.März 2015:
    Hello Adobe team.¨, Hello Adobe team. I am trying to delete my creative cloud program since about 2month but i'll get no answer. Please delete my account because I don't need it anymore. please do it as soon as possible. greetings Timea-Luana Panier
    created by John T Smith in Adobe Creative Cloud - View the full discussionThis is an open forum, not Adobe support... You need Adobe support to cancel a subscription-start here https://forums.adobe.com/thread/1703848-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html--and two links which may provide more details, if the above links don't help you-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html-http: //helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7328961#7328961 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7328961#7328961 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Adobe Creative Cloud by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • I purchased a student subscription to Creative Cloud. I got the confirming email. When I attempted to install the aps, kept getting a 30-day trial for all the aps. In the case of Photoshop, it was expired. How do I activate my Creative Cloud?

    I purchased a student subscription to Creative Cloud. I got the confirming email. When I attempted to install the aps, kept getting a 30-day trial for all the aps. In the case of Photoshop, it was expired. How do I activate my Creative Cloud?

    ChristinaW1111 for information on how to resolve the connection error preventing the active membership from authorizing then please see Sign in, activation, or connection errors | CS5.5 and later.  If you have any questions regarding the steps listed within the document you are welcome to update this discussion.

Maybe you are looking for

  • I am not able to sync my podcasts to my 80gb iPod classic.  What's up?

    I am not able to sync my podcasts to my 80gb iPod classic.  What's up?

  • N8 Ovi maps - Places

    I drive quite a bit and rely on GPS for destinations.  Ovi maps is simple and easy to use.  It is about 85% workable but I use it.  Problem - I went into a building and shut off GPS as normal.  When I came out and turned on the GPS on, all my Places

  • Under/over absorption

    Dear experts,                  We did cost center assessment and COPA assessment. But our financial profit is not matching with COPA profit. We considered all the cost elements except Increase/decrease of WIP, Inc/dec of FG and COGS. Actually the dif

  • Need help with re-prompting the user for input .

    I am trying to wright a code the re prompts the user for input if they enter anything but an integer but I keep getting a "char cannot be dereferenced" error when I try to compile. Here's what I have got: import java.util.Scanner; // imports Scanner

  • Problem with 1.4 plug-in

    I have a HTML file containing an applet. i used java 1.4 version plugin & converter, it works fine if have 1.4 jre installed on my machine. If the client browser does not have java plug-in, how to automate the process of downloading and installing Ja