When trying to change ringtone I keep getting the error message file type not supported.

I have downloaded some ringtones fro VZ Tones and when I go to make them the default it gives me the error message file type not supported.  If I go to my storage and try to look at pictures, it tells me the same thing.

    That's definitely odd CrystiDawn, and I understand it can be quite frustrating. Let's get to the bottomof this. What device make and model phone do you have? Did you receive a text message with a link to download the ringtones? If so, once downloaded, please go to all your Apps, locate "Files" and play the ringtone using the media player. You will have the option to set it as ringtone while playing and pressing the menu icon. Were the pictures taken from the phone or transferred using the USB cable?
AdaS_VZW
Follow us on Twitter at @VZWSupport 

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