When trying to connect with another iPad or iPhone user it tells me they are unavailable even when they are

I am having trouble connecting with people on FaceTime.  When I try to connect with them using their email address it will come back saying they are not available when I know they are.

The question is, Do they have the emai address that you are using configured as a, "You can be reached by Facetime at:" in Settings > Facetime?
Of course they may be just choosing not to accept your call.

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