When trying to download Acrobat XI, in the Adobe Application Manager, I get a download error

It says I should contact customer care, so I am. Please help! Need to download Acrobat XI.

Here's a screenshot.

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    Thanks for the reply! Romit i upgraded my system into Maverick 10.9. Before i was using Lion 10.8.4. Hope you could help me regarding this matter.
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    Date: Wed, 11 Dec 2013 05:42:19 -0800
    From: [email protected]
    To: [email protected]
    Subject: When i download an application, the adobe application manager is quitting why?
        Re: When i download an application, the adobe application manager is quitting why?
        created by Romsinha in Adobe Creative Cloud - View the full discussion
    Hi frenzeus,
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    https://www.adobe.com/account.html for subscriptions on your Adobe page
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    Some general information for a Cloud subscription
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