When trying to download creative cloud I receive the Error code 201 message
When trying to download creative cloud I receive the Error code 201 message. Can anyone tell me what to do? I've already turned off my firewall and my pop ups
Errors 201 & 205 & 206 & 207 or several U43 errors
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
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I just got a new computer and am preparing my old computer to give to my nephew. The old machine runs system 7 and was running FF 7.0.1. I completely removed Firefox to erase all of my data. When I tried to reinstall Firefox, I began getting this error message.
chs55 wrote:
I have tried shutting down my anti-virus software, to include Windows Defender, but it didn't help. I am running the AVG free anti-virus.
But you still got the message? If so, you didn't get everything shut down. Something has to be giving you that message.
More than likely, it's a false-positive. Happens quite a bit with updates when the AV companies haven't caught up with their definitions.
If you didn't get the message after disabling all your AV stuff, what DID happen? -
when i download adobe creative cloud,it said the error code is 201.what does it mean??
Error 201 indicates that the download of the installation files was unable to be resumed successfully. I would recommend utilizing a different Internet connection. If you are connected via WiFi try a wired connection. If you are connected via a wired connection then please try a different cable
Please refer to Error downloading Creative Cloud applications
Hope this helps you.
Regards
Rajshree -
I tried to update my cc and received the error code: A12E1
I tried to update my cc and received the error code: A12E1
Hi Samson,
Welcome to the Community!
Please perform the below steps:
1) Reboot the computer.
2) If error still persist, Rename the OOBE folder to OOBE OLD from
Mac: MAC HD/Library/Application Support/Adobe
Windows: C:\Program Files (x86)\Common Files\Adobe and
C:\Users\(UserName)\AppData\Local\Adobe
3) Download Creative cloud once again and try launching.
4) If you still faces an issue then Quit/End the AAM notifier process
Windows:
Press Ctrl Alt Delete
Start Task Manager
Click the 'processes' tab and check if you have AAMNotifier running
If so, click End Task
Mac:
Go to Spotlight (magnifying glass at top right on your screen)
Type Activity Monitor
Press Return to open Activity Monitor
Check in the Activity monitor for AAMNotifier
Quit that process if you find it
Thanks!
Ankit -
Please help! i have 10.7.5 mac and trying to download adobe cloud but error message 201 keeps coming up and i need to download before i get on a plane at 4am needing sleep ! please i hope someone has an answer for me x so frustrated right now!
uninstall anything cc (if you have anything installed) and clean per, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
then use a wired i-net connection and a different browser to download from here, https://creative.adobe.com/products/creative-cloud -
Trying to download creative cloud
Every time i try downloading creative cloud it pops up error code 205 i have no idea why cany someone please help?
Hi,
Same problem, here is the log file :
06/02/14 21:03:20:182 | [INFO] | | | | | | | 3220 | *******************start of Download****************
06/02/14 21:03:20:182 | [INFO] | | | | | | | 3220 | GDE Version is 2.0.0.13 (BuildVersion: 2.0; BuildDate: Thu Jan 09 2014 20:38:50 )
06/02/14 21:03:20:182 | [INFO] | | | | | | | 3220 | The file to be downloaded is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=6.2.0&platform=win32
06/02/14 21:03:20:182 | [INFO] | | | | | | | 3220 | Going to download the file at d:\temp\{E96D28ED-BA58-4E87-8F48-818DCE234C2C}/applications.xml
06/02/14 21:03:20:292 | [INFO] | | | | | | | 3220 | Preference: Client has set the preference for single stream download
06/02/14 21:03:21:392 | [INFO] | | | | | | | 3532 | **File download complete.**
06/02/14 21:03:21:932 | [INFO] | | | | | | | 5208 | *******************End****************
06/02/14 21:03:22:102 | [INFO] | | | | | | | 3264 | *******************start of Download****************
06/02/14 21:03:22:102 | [INFO] | | | | | | | 3264 | GDE Version is 2.0.0.13 (BuildVersion: 2.0; BuildDate: Thu Jan 09 2014 20:38:50 )
06/02/14 21:03:22:102 | [INFO] | | | | | | | 3264 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_2_6_PDIMPackage_393/mani fest.xml
06/02/14 21:03:22:102 | [INFO] | | | | | | | 3264 | Going to download the file at d:\temp\{FEE4A6CD-D64E-4844-A17E-BA9B8CE39F92}/manifest.xml
06/02/14 21:03:22:212 | [INFO] | | | | | | | 3264 | Preference: Client has set the preference for single stream download
06/02/14 21:03:22:762 | [INFO] | | | | | | | 4872 | **File download complete.**
06/02/14 21:03:23:002 | [INFO] | | | | | | | 3264 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_2_6_PDIMPackage_393//val idation.xml
06/02/14 21:03:23:002 | [INFO] | | | | | | | 3264 | Going to download the file at d:\temp\{FEE4A6CD-D64E-4844-A17E-BA9B8CE39F92}/validation.xml
06/02/14 21:03:23:112 | [INFO] | | | | | | | 3264 | Preference: Client has set the preference for single stream download
06/02/14 21:03:23:442 | [INFO] | | | | | | | 2932 | **File download complete.**
06/02/14 21:03:23:682 | [INFO] | | | | | | | 3264 | The file to be downloaded is http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_2_6_PDIMPackage_393/PDIM.z ip
06/02/14 21:03:23:682 | [INFO] | | | | | | | 3264 | Going to download the file at d:\temp\{FEE4A6CD-D64E-4844-A17E-BA9B8CE39F92}/PDIM.zip
06/02/14 21:03:23:822 | [INFO] | | | | | | | 3264 | Header Field for the HEAD request is :
HTTP/1.1 200 OK
Connection: keep-alive
Date: Mon, 02 Jun 2014 19:03:23 GMT
Content-Length: 706391
Content-Type: application/zip
Content-MD5: xrBW9HDtIa0Cxa3zBxVvyQ==
Last-Modified: Mon, 26 May 2014 09:50:10 GMT
Accept-Ranges: bytes
ETag: "c6b056f470ed21ad02c5adf307156fc9:1401206761"
Server: Apache
06/02/14 21:03:23:872 | [INFO] | | | | | | | 3264 | Logging the HTTP Header for Byte-Range query :
06/02/14 21:03:23:872 | [INFO] | | | | | | | 3264 | Header contents:
HTTP/1.1 206 Partial Content
Connection: keep-alive
Date: Mon, 02 Jun 2014 19:03:23 GMT
Content-Length: 2
Content-Type: application/zip
Content-MD5: xrBW9HDtIa0Cxa3zBxVvyQ==
Content-Range: bytes 706389-706390/706391
Last-Modified: Mon, 26 May 2014 09:50:10 GMT
Accept-Ranges: bytes
ETag: "c6b056f470ed21ad02c5adf307156fc9:1401206761"
Server: Apache
06/02/14 21:03:25:952 | [ERROR] | | | | | | | 5856 | download job: failed to validate the segment (0)
06/02/14 21:03:25:952 | [ERROR] | | | | | | | 5856 | the download job (0) failed to execute. The job state is STOPPED_STATE
06/02/14 21:03:25:982 | [INFO] | | | | | | | 3932 | some intermittent error. Retrying now. Error code is 417 and error type is -60
06/02/14 21:03:27:752 | [ERROR] | | | | | | | 5856 | download job: failed to validate the segment (0)
06/02/14 21:03:27:752 | [ERROR] | | | | | | | 5856 | the download job (0) failed to execute. The job state is STOPPED_STATE
06/02/14 21:03:27:932 | [INFO] | | | | | | | 3932 | some intermittent error. Retrying now. Error code is 417 and error type is -60
06/02/14 21:03:29:552 | [ERROR] | | | | | | | 5856 | download job: failed to validate the segment (0)
06/02/14 21:03:29:552 | [ERROR] | | | | | | | 5856 | the download job (0) failed to execute. The job state is STOPPED_STATE
06/02/14 21:03:29:902 | [INFO] | | | | | | | 3932 | some intermittent error. Retrying now. Error code is 417 and error type is -60
06/02/14 21:03:31:352 | [ERROR] | | | | | | | 5856 | download job: failed to validate the segment (0)
06/02/14 21:03:31:352 | [ERROR] | | | | | | | 5856 | the download job (0) failed to execute. The job state is STOPPED_STATE
06/02/14 21:03:31:852 | [INFO] | | | | | | | 3932 | some intermittent error. Retrying now. Error code is 417 and error type is -60
06/02/14 21:03:33:152 | [ERROR] | | | | | | | 5856 | download job: failed to validate the segment (0)
06/02/14 21:03:33:152 | [ERROR] | | | | | | | 5856 | the download job (0) failed to execute. The job state is STOPPED_STATE
06/02/14 21:03:33:772 | [INFO] | | | | | | | 3932 | some intermittent error. Retrying now. Error code is 417 and error type is -60
06/02/14 21:03:34:952 | [ERROR] | | | | | | | 5856 | download job: failed to validate the segment (0)
06/02/14 21:03:34:952 | [ERROR] | | | | | | | 5856 | the download job (0) failed to execute. The job state is STOPPED_STATE
06/02/14 21:03:35:762 | [INFO] | | | | | | | 3932 | some intermittent error. Retrying now. Error code is 417 and error type is -60
06/02/14 21:03:36:752 | [ERROR] | | | | | | | 5856 | download job: failed to validate the segment (0)
06/02/14 21:03:36:752 | [ERROR] | | | | | | | 5856 | the download job (0) failed to execute. The job state is STOPPED_STATE
06/02/14 21:03:36:762 | [INFO] | | | | | | | 3932 | some intermittent error. Retrying now. Error code is 417 and error type is -60
06/02/14 21:03:38:562 | [ERROR] | | | | | | | 5856 | download job: failed to validate the segment (0)
06/02/14 21:03:38:562 | [ERROR] | | | | | | | 5856 | the download job (0) failed to execute. The job state is STOPPED_STATE
06/02/14 21:03:38:712 | [INFO] | | | | | | | 3932 | some intermittent error. Retrying now. Error code is 417 and error type is -60
06/02/14 21:03:40:362 | [ERROR] | | | | | | | 5856 | download job: failed to validate the segment (0)
06/02/14 21:03:40:362 | [ERROR] | | | | | | | 5856 | the download job (0) failed to execute. The job state is STOPPED_STATE
06/02/14 21:03:40:632 | [INFO] | | | | | | | 3932 | some intermittent error. Retrying now. Error code is 417 and error type is -60
06/02/14 21:03:42:162 | [ERROR] | | | | | | | 5856 | download job: failed to validate the segment (0)
06/02/14 21:03:42:162 | [ERROR] | | | | | | | 5856 | the download job (0) failed to execute. The job state is STOPPED_STATE
06/02/14 21:03:42:572 | [INFO] | | | | | | | 3932 | some intermittent error. Retrying now. Error code is 417 and error type is -60
06/02/14 21:03:43:962 | [ERROR] | | | | | | | 5856 | download job: failed to validate the segment (0)
06/02/14 21:03:43:962 | [ERROR] | | | | | | | 5856 | the download job (0) failed to execute. The job state is STOPPED_STATE
06/02/14 21:03:44:502 | [INFO] | | | | | | | 3932 | Retry count overshoot for ERROR_SEGMENT_VALIDATION_FAILURE - 11
06/02/14 21:03:44:502 | [INFO] | | | | | | | 5856 | the download job (0) is cancelled
It takes me a long time to understand, but still ongoing this error, its makes me crazy !! I purchased your Adobe CC and I can't use it...
Dialog box tells me that its a 205 errorCode. It the only software I can't download... The others works fine. No problem of Firewall and I have no Proxy...
I use Windows Defender, try to turn in out while installing but nothing has changed... -
After I purchased the creative cloud, I receive an error message when trying to use premier pro cc 2014. It states "Adobe Premiere Pro 2014.2 has stopped working. A problem has caused it to stop working. Windows will close the program and notify you of a solution." When I used the trial I never received this message. Now after purchasing it I receive this error each time I open PP and am unable to use. it. Any ideas or support to fix this issue?
What does the detailed crash report say?
And have you updated your video card drivers from the GPU maker's website? (most crashes on launch are due to bugs in out of date video card drivers) -
When trying use any Creative Cloud product on opening an application it attempts to verify my subscription "Membership Expired". I click the button "Try Again" and it says "Thank you, your Creative Cloud is now active. Click Continue to use your product." Clicking continue takes me back to the Member Expired prompt. My account and subscription are both active and current.
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
Error 85 when trying to update Creative Cloud
Hi, I get the error code 85 when trying to update Creative Cloud. The download fails at 43%. I can't do anything else if I don't update first, from what I see. I just want to access the App tab to download the trial of Illustrator. I had already installed Creative Cloud and Flash. Why can't I skip the update and report it for later?
Hi Maxime,
If you are still having the issue. You can try reinstalling the Creative Cloud app using the Adobe Clean tool
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Make sure that you have the updated CC app installed and that you are logged in as an administrator. Which OS are you using? You don't to install the applications updates as it should launch.
https://creative.adobe.com/products/creative-cloud
Thanks
Scott -
When I try to download Creative Cloud on my mac Error Starting Creative Cloud comes up
When I try to download Creative Cloud on my mac Error Starting Creative Cloud comes up message is:cookies dir: cannot make folder/cookies:Permission denied (error 13). What to do?
Thank you!
Best regards
Johanna Pettersson
Founder, Wedding Planner
Your Wedding - My Passion!
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Visit: Järsta 5, 647 95 Åkers Styckebruk
Post: Box 194, 645 35 Strängnäs
[email protected] www.weddinginsweden.se
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15 sep 2014 kl. 22:52 skrev Sheena Kaul <[email protected]>:
When I try to download Creative Cloud on my mac Error Starting Creative Cloud comes up
created by Sheena Kaul in Adobe Creative Cloud - View the full discussion
Hi weddinginsweden,
Please refer to the help document below where this issue stands resolved:
Re: cannot make folder /cookies: Permission denied (error 13)
Regards,
Sheena
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Error code a121e1 trying to download Creative Cloud on Windows7 64bit
Error code a121e1 trying to download Creative Cloud on Windows7 64bit
Are you seeing this error code when trying to download an application using the Adobe Application Manager (AAM) or are you having trouble even downloading AAM?
Do you have a screen shot? -
I,tried,using,a,trial,version,of,creative,cloud.,I,signed,up,and,started,the,download.,The ,download,was,taking,a,long,time,so,I,decided,to,cancel,it,and,buy,a,year,plan,paying,mont hly.,I,started,downloading,creative,cloud,again,but,the,download,was,interrupted,by,my,dau ghter,by,inserting,a,usb,device,into,the,usb,port.,I,could,not,find,the,download,,I,signed ,into,adobe,and,now,it,tells,me,that,i,have,a,30,day,trial.,My,account,shows,that,I,have,p aid,my,first,monthly,installment,but,i,can,only,use,a,trial,version,,which,says,will,expir e,in,30,days.,What,can,I,do,to,get,the,full,yearly,plan,version???
Jacobm51486856 please see Sign in, activation, or connection errors | CS5.5 and later for information on how to resolve the connection error preventing your membership from being authorized.
-
Trying to download creative cloud but it says a copy is already running
I'm trying to download creative cloud but it says a copy is already running on my mac. Checked and closed all programs and I still get the same message
It means some or few files are running in the back ground, you can close them from Task manager (Windows) or Activity Monitor(Mac).
In case you have difficulty in identifying the processes being run for CC, the best way would be to close the computer completely which shall close all the processes, once you turn on the computer, download CC first.
from Troubleshoot error messages | Bootstrapper CS5, CS5.5
You are already running another installer
Only one Adobe Creative Suite 5 or CS5.5 installation can run a time. Otherwise, one of the following error messages appears:
“You are already running another Adobe installer. Please close other installer and select Retry option.”
“Other instances of Adobe Application Manager are running. To continue, installer needs to close those instances. Do you want to continue?”
Click Quit (for the first message) or No (for the second message) to exit the installer.
Close other Adobe setups:
Windows
Right-click the taskbar and select Task Manager.
Select the Processes tab, and select Show Processes From All Users.
Select any PDapp.exe or setup.exe process, and click End Process.
Repeat for all additional instances of PDapp.exe or setup.exe processes.
Mac OS
Press Command + Option + Esc.
In the Force Quit Applications window, select PDapp or Adobe Setup and click Force Quit.
Repeat for all additional instances of the applications.
Retry the installer.
Hope it helps
Regards
Rajshree -
I am trying to download creative cloud, but it says "installer failed to initialize". What is this and how do I fix it?
Nobody can tell you anything without proper system info or other technical details.
Mylenium -
When trying to download itunes 10 I receive this message at the end of the install.There is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.
There is a problem with the Window installer package. A program required for this intall to complete could not be run. Contact your support personnel or package venfor.
Perhaps let's first try updating your Apple Software Update.
Launch Apple Software Update ("Start > All Programs > Apple Software Update"). Does it launch and offer you a newer version of Apple Software Update? If so, choose to install just that update to Apple Software Update. (Deselect any other software offered at the same time.)
If the ASU update goes through okay, try another iTunes install. Does it go through without the errors this time?
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