When trying to download Firefox 7, I receive the error message "Firefox Setup 7.0.1.exe contained a virus and was deleted". I tried to disable my sercuity software (ESET) and have Windows Defender shut off, but still receive this message.

I just got a new computer and am preparing my old computer to give to my nephew. The old machine runs system 7 and was running FF 7.0.1. I completely removed Firefox to erase all of my data. When I tried to reinstall Firefox, I began getting this error message.

chs55 wrote:
I have tried shutting down my anti-virus software, to include Windows Defender, but it didn't help. I am running the AVG free anti-virus.
But you still got the message? If so, you didn't get everything shut down. Something has to be giving you that message.
More than likely, it's a false-positive. Happens quite a bit with updates when the AV companies haven't caught up with their definitions.
If you didn't get the message after disabling all your AV stuff, what DID happen?

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When I try to open Firefox 3.6 (Mac) by clicking on the icon, I get this message: "Close Firefox: A copy of Firefox is already open. Only one copy of Firefox can be open at a time." I've removed older versions and restarted, but still get this message. Wh

I've just downloaded Firefox 3.6 (Mac). When I attempt to open, this message pops up: "Close Firefox: A copy of Firefox is already open. Only one copy of Firefox can be open at a time." I've removed older versions and restarted, but still get this message. What's going on?
== This happened ==
Every time Firefox opened
== after I downloaded the latest version. ==
== User Agent ==
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_3; en-us) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7

You might find your solution in [http://kb.mozillazine.org/Profile_in_use this article].

I have changed my Apple password, but still receive the message that my account is disabled?

I have changed my Apple password, but still receive the message "you account is disabled" when trying to make purchase with iTunes and App Store?

Contact iTunes support by clicking on support at the top of this forum and then select iTunes and then contact us on the bottom left.

I am not able to open my 'system preferences' it shows up on top, but the window just won't open. I haven't installed anything new, I have also restarted my computer, but still encounter this problem. Help?

I am not able to open my 'system preferences' it shows up on top, but the window just won't open. I haven't installed anything new, I have also restarted my computer, but still encounter this problem. Help?

Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.

When I start iTunes I get the following message. "A required iTunes component is not installed. Please repair or reinstall iTunes (-42404)" I have installed the latest version of iTunes but still get this message. Can anyone help.

When I start iTunes I get the following message. "A required iTunes component is not installed. Please repair or reinstall iTunes (-42404)". I have installed the latest version of iTunes but still get this message. Can anyone help?

Hello mustangcim243,
iTunes has various components bundled with it that it requires for general usage. I advise that we completely remove iTunes and all of these related components, verify that they have been removed, then reinstall. To do so, please follow the steps in this article:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Note: it is important to remove the 7 components in order. Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
If the above does not resolve your issue, I recommend we reset the SC Info folder:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
(See Step 4: Remove the SC Info folder)
Thanks,
Matt M.

I get a message when trying to install firefox 3.6.10 that says "your computer must be restarted to complete a previous uninstall of Firefox." I have rebooted repeatedly, but still get this message. How can I get past this?

I attempted to do the update on Firefox 3.6.9 and it said that it could not update because Firefox was still running even though it did not appear in the list of processes in the task manager. I decided to reinstall Firefox and the above message now is displayed each time I restart my computer and attempt to install Firefox 3.6.10.

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\xuab2q88.default is the location of the cache folder for your default profile. If the updates folder isn't there then it looks that Firefox hasn't downloaded an update.
You can download the full version from http://www.mozilla.com/firefox/all.html
Delete the Firefox program folder: C:\Program Files\Mozilla Firefox
That will remove all Firefox program files in case some are locked or protected by security software.<br />
That should allow you to install a full version of Firefox 3.6.10
Your Firefox profile data is stored elsewhere and won't be affected.

Suddenly my ipad will not turn on. I used it earlier today ,shu it off and the tried to us it 4 hours latter and it didn't turn off. I held down the button thinking it was an accidental hard shut off but still no response. Has anyone else had this proble

my ipad will not turn on after using it earlier today has anyone else had this problem?

If you have juice left in the battery, Reboot your iPad. Press and hold BOTH the power and home buttons at the SAME time for at least 10 seconds (hold past the swipe to shut down bar) until the Apple Logo appears, then let go of both buttons and your iPad will restart. It's safe and you won't lose any data.

When attempting to download a program I get the error message, "Windows cannot access the specified device, path or file".

The message goes on to say, "You may not have the appropriate permission to access the item".
There are no other users, accounts on this computer. What are they talking about, I am the Administrator, operator, only user!

I've tried all of these things. And again just to confirm. When removing Firefox from the Firewall despite the setting on it only allowing sites that are listed, still goes through, what's that about?

Adobe photoshop CS6.Receiving the error "could not complete your request because it is not a valid photoshop document? Tried renaming the files and had working psd files and now all psd files will not open and getting the error listed. Anyone help please?

Could not complete your request because it is not a valid photoshop document. Tried renaming the file extensions and still no luck.

Nobody can tell you anything without proper system info or other technical details.
Mylenium

Have been trying to download films on my i pad but receive message saying insuficient storage space so upgraded and paíd for moré storage space but still get same message insuficient space, despite settings saying is have 23 gb available. Any answers

I have been trying to download films on my I Pad but receive a message saying insuficient storage space, update. I updated a d paíd for extra space but still receive same message and cannot download the films. Any suggestionx

The message is referring to not having enough space on your iPad, not to not having enough space in your iCloud account. Purchasing additional storage in your iCloud account does not give you more available space on your iPad.
You can check how much space you have available on your iPad by going to Settings>General>Usage. If you don't have enough, you'll have to delete or sync some data off your iPad to free up additional space.

HT1338 I am having problems opening videos on my MacBook Air. I keep receiving the message to download Adobe flash player. I have gone to the site an downloaded it several times. It shows it is actually downloading, but still receive the message.

I am having problems opening videos on my MacBook Air. I keep receiving the message to download Adobe flash player. I have gone to the site an downloaded it several times. It shows it is actually downloading, but still receive the message.

Hi..
Assuming you are using Safari ...
Quit Safari.
Open System Preferences > Flash Player then select the Storage tab. Click: Delete All
Now uninstall the Flash plugin then reinstall new > Troubleshoot Flash Player | Mac OS
Make sure to uninstall the currently installed Flash plugin first.
Launch Safari From your Safari menu bar click Safari > Empty Cache
Now try a video.
BTW... if you have the ClickToFlash extension installed, that can prevent Flash based video from streaming. It can also be installed as a plugin in /Library/Internet-Plug-Ins.
And check to see if Safari is running in 32 bit mode. Right or control click the Safari icon in your Applications folder then click Get Info. If the box next to: Open in 32 bit mode is selected, deselect, quit then relaunch Safari.

I have just installed iTunes for the first time. When I run the application I get a "iTunes not working" message. Operating system Vista (32 bit). I have tried reinstalling with all firewalls off, but still no success. Have other people had this problem?

I have just installed iTunes for the first time. When I run the application I get a "iTunes not working" message. Operating system Vista (32 bit). I have tried reinstalling with all firewalls off, but still no success. Have other people had this problem?

Drrhythm2 wrote:
What's the best solution for this? I
Copy the entire /Music/iTunes/ folder from her old compouter to /Music/ in her account on this new computer.

When attempting to set up iCloud on my iMac I receive the following error message 'To use the "iCloud" preferences pane, System Preferences must quit and reopen'. I have tried quitting, re-booting etc but still receive this message. Any ideas?

When attempting to set up iCloud on my iMac I receive the following error message "To use the 'iCloud' preferences pane, System Preferences must quit and reopen."
I have tried quitting, even re-booting etc but still receive this message. Any ideas?

This is a shot in the dark, but try this:
log-in to your iCloud account with your Apple ID
change your password
ensure your billing information is up-to-date
attempt to re-enable your Keychain (again)

I keep receiving the error HRESULT: 0x80073715 when trying to download iTunes on my computer. Any ideas what to do?

I'm downloading iTunes for the first time on a new computer, and originally when I downloaded it I received the error HRESULT: 0x80073715, which prompted a rollback in the installer, but it eventually finished. When I opened iTunes and connected my phone, it said that my phone could not connect because I downloaded the wrong version of iTunes, and that I needed the 64-bit version- so I uninstalled iTunes, redownloaded it from the site (it was the same version, it turns out I had the 64-bit one to begin with), but now when I run the installer, the same error of HRESULT: 0x80073715 pops up- except now it won't get past that and says that an error has occured in the installer and that I have to run the installer again. I have not updated to iOS 7 yet.

After installing Windows 8 (64-bit) then Visual Studio 2012 (or 2013) then the latest 64-bit iTunes app, I got the 0x80073715 error.
What finally worked for me was:
1) Get all the Windows updates and hotfixes - especially the ones for Visual Studio.
2) Go to http://www.microsoft.com/en-us/download/details.aspx?id=14431 and download the "Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update"
3) Only install vcredist_x64.exe.
After running these steps, I was able to completely install iTunes on my Windows 8 64-bit instance.
Hope this helps.

I have elements 5 on a vista pc. Elements will not open I receive the message "Attempt to access invalid address". Ihave re-installed but still receive the same message. Any ideas please.

I have elements 5 on a vista pc. Elements will not open I receive the message "Attempt to access invalid address". I have re-installed but still receive the same message. Any ideas please.

Make sure your user account has full administrative permissions. Then, at this stage of the game, I would take the following steps:
- Re-create the Preferences file following these instructions:
Re-create the Photoshop Elements preferences file to eliminate problems that a damaged preferences file might cause.
Note: When you use this solution, Photoshop Elements will create a new preferences file and you will lose custom settings associated with your current preferences file. However, the file you rename in step 2 is your original preferences file. If you determine that the preferences file is not causing the problem, then you can restore your custom settings by undoing the instructions below.
To re-create the Photoshop Elements preferences file:
Quit Photoshop Elements.
Locate the Adobe Photoshop Elements preferences files. In Photoshop Elements 5.0, there are two preferences files, one for Organizer and one for Editor:
Users\[ user ]\AppData\Roaming\Adobe\Photoshop Elements\5.0\Organizer\psa.prf
Users\[ user ]\AppData\Roaming\Adobe\Photoshop Elements\5.0\Editor\Photoshop Elements 5 Prefs.psp
Rename the extension for the files (for example, to psa.old).
Start Photoshop Elements. Photoshop Elements creates a new preferences file.
I doubt that this will fix your problem, however, it is always the first thing to try. If it does not, take these steps:
- Uninstall Photoshop Elements
- Run the Windows Installer CleanUp Utility (http://support.microsoft.com/kb/290301)
- Reinstall Elements
- Reinstall the 5.0.2 patch
Good luck,
Juergen

When trying to download Firefox 7, I receive the error message "Firefox Setup 7.0.1.exe contained a virus and was deleted". I tried to disable my sercuity software (ESET) and have Windows Defender shut off, but still receive this message.

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