When trying to download shockwave player I keep getting a message that an additional plug in is needed but it won't allow me to download it

I am trying to update shockwave player, on firefox, thee bar does not come up asking me to allow only a bar comes up telling me i need an additional plug in to install but I am not able to download the plug in,

Check your mac's Serial Number.
Some people have problems with missing serial numbers on their Macs and that's the message you get when this happens.
Click on the Apple at the top left of the screen, open "About this Mac" and click on "More Info". You should see a list with information about your Macbook Air. Check that on the Serial Number field you have your Mac's Serial. If you have "SystemSerial#" written instead then that's your problem.
You can re-enter your serial number if you have a USB CD drive, it's not very straightforward but I can walk you through it if you need it.
Cheers

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    To: Ralph Alderson <[email protected]>
    Sent: Tuesday, March 3, 2015 3:19 PM
    Subject:  Tried to download cc and I keep getting the message that the program was downloaded but corrupted. What's best to do next?
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