When trying to download the new 10.5.3 update

When trying to download the new 10.5.3 update, I am told the older version of software update cannot be removed and to contact support?

Just a thought, try using the search feature of these forums, this issue has been addressed multiple times.  Also, it's faster than other user's asking you to provide more details of the actual issue.

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  • TS3212 Help I have tried to download the new Itunes but it keeps popping up service apple mobile device failed to start verify you have sufficent privledges  to start then my computer froze altogether and I had to end task which then deleted my existing I

    Hepl I tried to download the new version of Itunes  but it came up with the message service apple mobile failed to start verify you have sufficient privledges to start then my computer froze altogether and I had to end task , which wiped my existing itunes and same message keeps popping up when I try to install how do I get my itunes reset up and do I lose all my music ?

    Hello, dindillon. 
    Thank you for visiting Apple Support Communities.
    Here are the best steps to help you resolve this issue.  This will not modify your media library. 
    How to restart the Apple Mobile Device Service (AMDS) on Windows
    http://support.apple.com/kb/TS1567
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
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    Jason H.

  • I bougth a macbook used from another person. I already set all accounts to my apple id, but only in APP STORE, when I try download the new version of a app, it request the old apple id from the another guy. I already terminate the session and init another

    I bougth a macbook from anotner person.
    I already change th apple id in all places.
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    The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You — not the previous owner — must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
    1. You don't own another Mac.
    If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
    If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. For early MBA models, you may need a USB optical drive or Remote Disc. You should have received the media from the previous owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
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    If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
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    If you see a lock screen when trying to boot from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another authorized service provider to be unlocked. You may be asked for proof of ownership.
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    When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information.

  • TS3448 When trying to download the latest version of itunes i get an error message

    When trying to download the latest version of itunes i get the following error message "There was a problem with the Windows installer package. A program required for install to complete could not be run. Contact your support personnel or package vendor". Please can anyone help? thanks,

    Repair your Apple software update.
    Go to START/ALL PROGRAMS/Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install
    If you don't find ASU, go to Control Panel:
    START/CONTROL PANEL/Programs n Features/highlight ASU and click CHANGE then REPAIR

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