When trying to download the new iPhone version, I keep getting an error message that my network connection has timed out. Any ideas how to fix this?
When trying to download the new iPhone version, I keep getting an error message that my network connection has timed out. Any ideas how to fix this?
This is asked and answered many time each day. The forum search bar is on the right side of this page.
Disable your firewall/security software and try again.
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I can not dowload the new updated software for my Ipod touch 4G. When i do I get an error message that says Network connection has timed out. I have done the trouble shooting steps. Downloaded the latest version of Itunes, and checked network connection
Disabling the computer's antivirus and firewall during the download and update usually resolves the timeout error.
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I tried downloading the new update, and I keep getting an error message that it can't be downloaded!
Apple Store Tel: 1-800-692-7753
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I get a message that my network connection has timed out while trying to update my iPhone on iTunes. Has anyone else had that problem and if so what solutions have you found? I was told to turn off my firewall and/or virus protection while updating but am nervous about doing that for obvious reasons. I'm also disgusted with Apple not providing free tech support.
See this article about the ports that have to be open during the update process. iTunes has to contact Apple during the download. iTunes for Windows: Troubleshooting security software issues
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I am trying to update the new OS system on my iPhone 4, however, when I connect to iTunes and try to download, I keep getting an error message that says the connection is not established. I ran a diagnostics test and everything passed, however, I'm not sure why I keep getting an error message when the software is at the end of downloading.
Any tips?Disable your firewall/security software.
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TS1424 What do you do when you get an error message that says "Network connection has been reset"?
I tried to purchase a song through iTunes just now, and received the above error message about the network connection being reset. I also can't download to iTunes several Apps that have been purchased on my iPad and iPhone. I am using a PC with Windows 7. Thoughts? Thank you.
Disabling the computer's antivirus and firewall during the download and update usually resolves the timeout error.
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I'm trying to download the new MacOS. I keep getting a dialog that says: "We could not complete your purchase" and then " The product distribution file could not be verified. It may be damaged or was not signed." any ideas?
I went to Purchases and it worked from there having had the same problem you describe.
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I have the lastest itunes software but I'm trying to restore a backup onto the new iphone 5s and I get an error message and cannot restore? Any advice
If iTunes is otherwise working properly start with TS1538: iOS: Device not recognized in iTunes for Windows, in particular section 5, otherwise move on to Troubleshooting issues with iTunes for Windows updates.
tt2 -
i tried to download the new itunes and i keep getting a message that "the feature i am trying to use its on a network resource that is unavailable
Which particular .msi file does the message go on to say can't be found? (Several different .msi files can be mentioned in this context: itunes.msi, bonjour.msi, AppleSoftwareUpdate.msi, etc.)
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Hi, I recently updated to iOS 8.0 on my Ipad mini however when i try to agree to the new terms and conditions i get an error message saying either 'Cannot connect to server' or 'Your session has timed out please try again' what can be done to resolve this problem? Also i cannot download anything from the App store as a result of this.
Can you check the Object Security for the Analysis Menu and Export button and see if it is restricted?
Also, is this a Oracle DB? IF so, has the following 32 bit Oracle Client components been isntalled:
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I am having trouble downloading purchased songs to my iphone. I keep getting an error message that the song could not be downloaded. Why? How do I fix this?
Hello Dawnellk,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Previous purchases may be unavailable if they have been refunded or are no longer on the iTunes Store.
Best of luck,
Mario -
Hello I've been downloading the new update and it's been at a stand still since it started two days aand suggestions on how to fix this issue
Cancel the update and start over again. You will most likely have to restore the iPad now anyway.
If you were using WiFi, try rebooting the iPad and see if by some miracle the download and install completes. Hold down on the sleep and home buttons at the same time for about 10 seconds until the Apple logo appears on the screen. Try the download again.
If that doesn't work, try using iTunes to update. But turn off your firewall and antivirus software before you update, -
TS1424 I keep getting error -1202 when trying to connect to itunes store, any idea how to fix this?
I keep getting error -1202 when trying to connect to itunes store, any idea how to fix this?
ThanksPerhaps try the iTunes Store loads partially or returns "Error 306" or "Error 10054" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
I am having trouble downloading an iTunes movie. It repeatedly quits and gives me an error message that my network connection was reset. Any suggestions?
Hello sudsy71,
The article linked below provides some useful troubleshooting steps that can help resolve this error.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen
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