When trying to get to a CUIC permalink report via a get XML document data step in UCCX, we get a SSL certificate error

Has anyone found a way to overcome the SSL certificate error via UCCX editor? See attached screenshots. Thanks!

Hi, not easily, no.
But I guess this has already been discussed/answered by Sam Womack in a later post. What you need to do is talk to TAC and have them upload the client certificate into your UCCX's keystore.
G.

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UCCX XPath on Get XML Document Data Step always returns null

Hello,
Can someone tell whats wrong with my XPath, because it always returns null. I have tried different variations and nothing. I'm using UCCX 7.0
XML
<?xml version="1.0" encoding="utf-8" ?>
<GetManagersResult xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.labdomain.com/">
<ClaimManagersList>
    <X_CLAIM_MANAGER>
      <ClaimManagerUserName>test</ClaimManagerUserName>
    </X_CLAIM_MANAGER>
</ClaimManagersList>
</GetManagersResult>
XPATH
"/descendant::GetManagersResult/child::ClaimManagersList/child::X_CLAIM_MANAGER/child::ClaimManagerUserName"
During debug, this is the value of the xml document when it reaches the Get XML Document Data step:
TEXT[<?xml version=\"1.0\" encoding=\"UTF-8\"?>\r\n<GetManagersResult xmlns=\"http://www.labdomain.com/\" xmlns:xsd=\"http://www.w3.org/2001/XMLSchema\" xmlns:xsi=\"http://www.w3.org/2001/XMLSchema-instance\">\r\n <ClaimManagersList>\r\n    <X_CLAIM_MANAGER>\r\n      <ClaimManagerUserName>test</ClaimManagerUserName>\r\n    </X_CLAIM_MANAGER>\r\n </ClaimManagersList>\r\n</GetManagersResult>]

It's your XML namespace in the root element.
First off, I have never seen the CRS Editor play nice when XML namespaces are involved.
Secondly, with your namespace in place, not even a generic xpath expression tester can find your data. See attachements.
I think that if you find a way to either: not send, or remove the namespace from your document, your xpath expression will work.
With Namespaces
Without Namespaces

Get XML Document Data step always returns NULL

Hi All,
I was hoping someone might be able to help with this.
I'm writing a holiday script, it uses XML to check whether the date is a holiday or halfday. XML below
<?xml version="1.0" encoding="ISO-8859-1"?>
<Holidays>
<Holiday Date="1/1/2012">Holiday</Holiday>
<Holiday Date="3/1/2012">Halfday</Holiday>
<Holiday Date="6/1/2012">Holiday</Holiday>
<Holiday Date="5/4/2012">Halfday</Holiday>
<Holiday Date="6/4/2012">Holiday</Holiday>
<Holiday Date="8/4/2012">Holiday</Holiday>
<Holiday Date="9/4/2012">Holiday</Holiday>
<Holiday Date="30/4/2012">Halfday</Holiday>
<Holiday Date="1/5/2012">Holiday</Holiday>
<Holiday Date="17/5/2012">Holiday</Holiday>
<Holiday Date="27/5/2012">Holiday</Holiday>
<Holiday Date="6/6/2012">Holiday</Holiday>
<Holiday Date="23/6/2012">Holiday</Holiday>
<Holiday Date="6/4/2012">Holiday</Holiday>
<Holiday Date="3/11/2012">Halfday</Holiday>
<Holiday Date="25/12/2012">Holiday</Holiday>
<Holiday Date="26/12/2012">Holiday</Holiday>
<Holiday Date="19/10/2012">Halfday</Holiday>
</Holidays>
However when I debug the script the result of the Get XML Document step always returns null.
Xpath work great in notepad++
My code is attached, anyone with any pointers?
Regards,
Andy

Your XPATH of:
"/Holidays/Holiday[@Date='+DateString+']"
Needs to be:
"/Holidays/Holiday[@Date='"+DateString+"']"
Good luck and happy scripting!
Anthony Holloway
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Xpath and Get XML Document Data

Good Morning,
I have just recently gotten involved in a project that requires communicating with some web services (axis2). We have existing scripts that handle this already, but they were built when we weren't on axis2 so now the XML output from the web service call is slightly different and i am no longer able to use the same xpath statement in the Get XML Document Data step.
I am receiving either null values or a prefix namespace error. I am new to xpath and have been reading as best i can from http://www.w3schools.com/xpath/ to try and understand how to write my statements to pull out the data i want correctly.
I have read that sometimes the editor has problems if the XML contains namespace declarations, etc.
Below is an example XML output where I'd like to be able to read the value in the ax211:success. My xpath gets prefix namespace errors as it doesn't recognize ax211.
Xpath: /descendant::ns:validateCertificationResponse/child::ns:return/child::ax211:success
Perhaps my xpath statement is just incorrect and wouldn't retrieve what i expect it to....
Any advice is appreciated.
Thanks,
Kevin

Hi,
well, it appears that text() is automatically appended to the XPath query for some reason in UCCX, this is why you actually see the text node within the ax211:success element. This //*[local-name()="success"] select the whole node, not its first child (which is actually the first element, which also happens to be a text).
Anyway,
// - anywhere
* - any node
And within this "everything" you actually search with the condition within the angular brackets.
G.

How to check empty return from Get XML Document Data?

If Get XML Document Data doesn't return a result, how do you test it? String.isEmpty() doesn't do the trick, it still throws the exception "java.lang.NullPointerException". I can't seem to be able to match that up to a cisco exception with a "On Exception Goto" step (which I put right before the XML Document Data step). Any clues anyone?

Hi,
Try this:
variable=Get XML Document Data ()
if(variable == null) then
true
false
Gabriel.

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Read this
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I'm getting an invalad signature when trying to update Itunes on win 7. Win 7 is up to date. How do I fix issue? Thanks

Try clearing your browser's cache and redownloading the iTunes setup file.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Can't connect to Yahoo! calendar.When trying to connect Mail, Contacts, Messages and Notes connect but Calendar and Reminders don't connect. I get error A secure connection couldn't be established.

Can't connect to Yahoo! calendar.
When trying to connect Mail, Contacts, Messages and Notes connect but Calendar and Reminders don't connect.
I get error A secure connection couldn’t be established.
I think a lot of people are getting this. Some solutions with Gmail but v little with Yahoo!
Any answers?
drlounger.
Yosemite
Retina macbook pro 2012

Dear Al
Thanks for your reply.
I have just found out what's wrong. I went to the 'more info' section of my Chitchat application and it took me to a link where it explained that Yahoo Chat has ditched chatting with the Java protocol and chatters can now only chat via the Yahoo Messenger protocol, which is Yahoo Instant Messenger with Voice. Unfortunately Yahoo doesn't provide a platform for Yahoo Voice for Macintosh computers. Though the original link I went to provides another link to a thing called 'Adium' from which a Mac can access Yahoo Chat's new protocol, although it's not fully developed yet.
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HT1926 Error when trying to install iTunes 'iTunesSetup.exe was reported as unsafe.'

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I am using Windows Vista and IE9.

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Cisco UCCX 10.6 Get XML Document Data XPath count() function

Hi
I'd like to retrieve the number of XML nodes in a document to make a script more efficient.
e.g. with this XML, I'd like to know how many <message> nodes there are:
<messages>
<message>contentA</message>
<message>contentA</message>
<message>contentA</message>
</messages>
I've tried iNodeCount = Get XML Document Data (inputXMLfile, "count(//messages/message)")
If I try this in an XPath expression tester then I get the result I'm expecting - an integer of 3. However, in UCCX this produces the error "Can not convert #NUMBER to a NodeList!"... What am I doing wrong?
Thanks

Hi,
you may want to use a Set or a Do step to execute Java code.
First, reference the XML file (within the repository) by calling DOC[myFile.xml] and of course, assigning this value to a Document type variable, e.g.:
Set myDocument = DOC[myFile.xml]
Then add a Do step that actually does the XPath part of the job.
There's a nice step by step explanation of it here: http://viralpatel.net/blogs/java-xml-xpath-tutorial-parse-xml/
Remember, you can get the Inputstream object of the myDocument variable using the getInputStream() method on it.
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UCCX GET XML Document data - how to force language path

Hi,
I saw that with UCCX, If the trigger have is language FR_CA, when I will use the Get XML Document Data (docTemp, etc,etc )
It will get the value of the file located in the path of FR_CA in the document management.
Lets say, If the trigger language is FR_CA, Is there any way I can use the GET XML Document to open a file in the EN_CA in the document management ?
How can I do that ?
ps : The upload document have this function, we can force a language but I have no idea how to handle this with the Get XML Document.
Thanks

I will attach a screenshot of how you can specify the language folder that the Document lives in, regardless of the language of the Trigger or Contact.
Notice that in the variable I am simply referencing the Document filename. This will assume the language of the Contact.
But also notice that within the step, I am saying that the Source document should be found in the L[en_CA] language folder. This does not change the language of the Contact; it simply tells the system to look in a different folder for the file.
Of course, if your Document is not language specific, you could always put it in the Default language folder and then it will be available to all Contacts regardless of Language setting.
Anthony Holloway
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Get XML Document Data Issue

After tweak bunch of times the argument inside "Get XML Document Data" I´m still not able to obtain a no null value. Could someone help me to find out what i´m doing wrong?
<?xml version="1.0" encoding="UTF-8"?>
<Holidays>
<Holiday>Date=1/2/2013</Holiday>
<Holiday>Date=1/2/2013</Holiday>
<Holiday>Date=8/4/2013</Holiday>
<Holiday>Date=9/4/2013</Holiday>
<Holiday>Date=1/5/2013</Holiday>
<Holiday>Date=17/5/2013</Holiday>
<Holiday>Date=27/5/2013</Holiday>
<Holiday>Date=6/6/2013</Holiday>
<Holiday>Date=23/6/2013</Holiday>
<Holiday>Date=6/4/2013</Holiday>
<Holiday>Date=25/12/2013</Holiday>
<Holiday>Date=26/12/2013</Holiday>
</Holidays>
Xpath:
"/descendant::Holidays/child::Holiday[attribute::symbol='DateString']/child::LAST"
thank in advance.

Hi,
The script first obtain today´s date in this format 1/2/2013 and stores in DateString variable. Then create a XML document based on this:
<?xml version="1.0" encoding="UTF-8"?>
Date=1/2/2013
Date=1/2/2013
Date=8/4/2013
Date=9/4/2013
Date=1/5/2013
Date=17/5/2013
Date=27/5/2013
Date=6/6/2013
Date=23/6/2013
Date=6/4/2013
Date=25/12/2013
Date=26/12/2013
that i´ve upload to uccx. it uses get XML Document Data function and stores the result in DataResult variable.
if
DataResult == null meets True it makes a call redirect to an extension
if false that means "1/2/2013" was found inside the XML archive and sends to another extension.
The problem i see through reactive debug is that always return null,
In brief: I do not know how to tell using the function "find 1/2/2013 inside Holidays.xml document"
this is what I putted inside get XML Document Data function:
"/descendant::Holidays/child::Holiday[attribute::symbol='DateString']/child::LAST"

Error when trying to isert Image in BO WebI report

Hi
        I am trying to insert company logo in WebI report. I saved the image in BusinessObjects Enterprise 11.5\Images folder in C drive. Path is
C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\Images
There are two images here,
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and the other my company logo    logo.gif
This is the path i gave in BO Webi
In the report-> free cell-> custom->boimg:
skin_bo.gif
When i try to insert BO delivered logo, it is fine, the image is inserted into the report. But, when i try to insert company logo, I see blank, image is not displayed.
Please let me know what the error is and solution.
Thanks in advance

Hi,
These images are on server or client.make sure these images are on the server in mentioned path.
Thanks,
Amit

SSL certificate error when installing

Hi,
We are getting error when installing the SSL certificate on our web dispatcher. Please see screenshot attached.
Kindly assist us on this.
Thank you!
Regards,
AJ

You have to specify the additional certificates with the "-r" parameter.
E g
sapgenpse import_own_cert -c <cert_from_eg_verisign> -p <PSE-file> -r intermediate-one.cer -r intermediate-two.cer
You can specify "-r" up to 10 times.

ASP app is throwing error when trying to load any of the Crystal Reports

The type initializer for 'CrystalDecisions.CrystalReports.Engine.ReportDocument' threw an exception.
A couple notes:yes, I did search for this problem, I've read (and have been confused by) the documentation both on MSDN and this site. I've never used Crystal within a .NET application that I've written, so please treat me like an idiot. I've got 16 hours in this issue and I can't figure out what to do. I don't want to go too far into what I have already tried; I'd rather start a fresh conversation with you (the kind person who is going to save me from death at the hands of my users).
My application was written in .net 1.1 by an outside source. Since then, other apps were installed on the same server that were .net 2.0 (don't know if this is relevant). Recently, we reformatted the server. When I dropped the application back into its former location and hooked it up to IIS, everything was fine except now we can't get any of the reports to load. We just get the error above, along with another that says "CrystalReportViewer - rptViewer Error: Object reference not set to an instance of an object."
The same thing happens on both my Win 2003 app server and my XP SP4 development machine.

I was doing a side-by-side comparison of the new and old server (we backed up the server before the reformat) and I can see that, evidently, CR XI was installed. We have the directory C:\Program Files\Common Files\Business Objects\3.0 and all the versions match what is located in the project's bin directory. Does this confirm that I did have XI installed and licensed at one time?
If I purchase a more recent version, couldn't I update the reports to use the newer version? I have all the source code.
Thanks for your help, it is a nice sanity check for me after hours of reading forums and documentation.
Also, just a shot in the dark, but I'm assuming it wouldn't do me any good to simply restore the aforementioned folder to my C drive? Would that work if I registered all the dll's?
Edited by: Eric Hollering on Dec 2, 2009 6:40 PM
To be clear, I do have VS 2003 & 2005, and I have the source code. I just have never used Crystal Reports in any of my .NET apps because the need wasn't there, so recompiling is not out of the question.
Edited by: Eric Hollering on Dec 2, 2009 6:49 PM
Also, I looked at the CrystalDecisions.CrystalReports.Engine.dll that was in the C:\Program Files\Common Files\Business Objects\3.0\Managed folder and when I right-click and view the properties, then the Version tab, in addition to the 11.0.9500.2 version number, there is a property called Product Version that has the value .NET. Does that mean that this dll was bundled with Visual Studio?
I also found this directory on the old server...does this tell you anything?
C:\Program Files\Business Objects\BusinessObjects Enterprise 11
I did see that you can still buy XI from CDW. I have a call into them currently to check with Business Objects for any registrations from my company.
Edited by: Eric Hollering on Dec 2, 2009 8:27 PM

When trying to get to a CUIC permalink report via a get XML document data step in UCCX, we get a SSL certificate error

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