When trying to import music files I get a error message that says "importer reported a generic error" I'm using windows 7, DellPC, installed premiere elements 13 2 days ago. Also when previewing and editing video,screen looks great but when I transfer to

When trying to import music files I get an error message Thea says "importer reported a generic error". Also when editing video, screen views look great but when I transfer to PC or flash drive video quality is very poor. Any suggestions?

chansen232
Premiere Elements 13 on Windows 7 (presumed 64 bit).....
1. Music files and error message...are these music files from iTunes? If so, convert them to .wav in iTunes to convert them to wav version, and then import the .wav version into Premiere Elements 13 project using Premiere Elements 13 Expert workspace's Add Media/Files and Folders/Project Assets from where you drag the wav version to the Soundtrack.
The following are the instructions for the iTunes converting
http://support.apple.com/en-us/HT1550
If any problems with the instructions, please let me know, and I will go through them with you.
2. How you set up the project and the export settings that you select greatly influence your end product result.
a. What are the properties of the source media?
b. What project preset did you (manually) or the project (automatically) set to match the properties of the source media.
(If you do not know, please tell us what you see for the readings of Editing Mode, Timebase, Frame Size, Pixel Aspect Ratio - even
if the fields look grayed out.)
c. For your export...Publish+Share/Computer/and then what? And what preset? Did you use the default settings of the preset or did you
customize the export settings of the preset under the preset's Advanced Button/Video Tab and Audio Tab?
Let us start here and then decide what next.
Thanks.
ATR

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