When trying to launch (D)iagnostics, iMac shows gray screen with lightning bolt and USB icons

Just in time for my birthday...
Mid 2011 iMac with 10.6.8
Occasionally its fans would rev up to the maximum and stay there until computer is restarted or put to sleep. But today the fans were blowing (albeit more moderately) from the start. Previous solutions would not help and iMac would even put itself to sleep after a minute or less.
Resetting SMC didn't help, so I've tried to launch AHT while pressing D during the boot. It worked in the past, but now it showed gray screen with these two icons jumping around. On top of that, I couldn't find find both OSX and Drivers discs (facepalm). Luckily I had Lion install disc, so with it I launched Disk Utility and verified the disk. HDD itself passed, but OS partition was declared unrepairable and in need of format.
I have Time Machine, so I happily formatted and started installing Lion. But during install, every few minutes or even less, computer would go to sleep again. Despite that install managed to continue, but when it got to "Downloading additional stuff" part, progress stopped and countdown even started to go UP minute by minute.
I figured that every time iMac went to sleep (because probably it thought it was overheating) download had to start again and it would never finish. So I cancelled and restored Snow Leopard system from Time Machine. After booting from HDD, I verified it and it passed. But Diagnostics still won't launch.
Any ideas?

Apple Hardware Test comes installed on the hard drive by default, but it's deleted when you erase the hard drive or you upgrade OS X.
In your case, you need the Mac OS X DVD. If you haven't got it, call Apple to get replacement discs > http://support.apple.com/kb/HE57
After getting the DVDs, insert the Mac OS X DVD and press D key while your Mac is starting to start Apple Hardware Test. Remember to run an extended test

Similar Messages

  • Electric went out my computer is just showing gray screen with apple logo and wont start up

    my mac mini is just showing gray screen with apple logo on it i cant get into it

    Mac OS X: Gray screen appears during startup

  • My iMac won't start up -- makes the usual start up sound, get the gray screen with the apple, and whirling icon goes endlessly below it.  apple hardware test code is 4MOT/2/40000004:0x3d2fdb90

    Prior to shutting it down, I had to force quit Safari.  I has been running a little slow lately, but nothing major.
    Apple Hardware Test code shows
    4MOT/2/40000004:0x3d2fdb90
    anyone know what that means?
    I have a late 2006 intel-based iMac with the iSight camera, running Snow Leopard

    Thanks SO MUCH!  I am having nightmares about all that could be lost.  If the fan can be fixed, then I can cope with the backing up and maybe relieve the hard drive so it gets faster.  As Murphy's law would have it, I just bought an external drive but haven't had a chance to set it up to automatically back up.  Your reply makes me feel much better... There is hope that I can lip along with this old iMac until I can afford a new one.

  • My Imac is showing gray screen with red line when booting and restarts again

    My Imac is showing gray screen with red line when booting and restart again, I can load it in windows 7 safe mode with red lines across the display, pls help

    The graphic card is damaged. You can't do anything more than taking your computer to an Apple Store or reseller and getting your graphic card replaced.
    Sometimes, when the graphic card is damaged, operating systems can't start. That's caused because the drivers that make the graphic card work detect an error, telling the operating system that the graphic card is unusable, so the operating system can't start and it restarts. However, you can start in safe mode because operating systems use a basic driver in this startup mode

  • I messed up badly by trying to restore my brand new macbook pro by doing restart then command R and choose disc utility repair now when I start ,all I get is the white screen with a folder and a question mark,What can I do???help please

    I messed up badly by trying to restore my brand new macbook pro by doing restart then command R and choose disc utility repair now when I start ,all I get is the white screen with a folder and a question mark,What can I do???help please

    Can you still boot to the Recovery partition using Command and R whilst booting? Or did you wipe the Recovery partition as well?
    If your Recovery partition is still intact, you can simply boot to it and reinstall the OS via the Internet. If you wiped the Recovery partition, you can hold down Command, option and R keys whilst booting and boot into true Internet Recovery mode. You'll be able to reformat the hard drive, erasing all partitions (format it as "Mac OS Extended (Journaled)" with a dingle GUID partition) and then reinstall the OS that shipped with your machine.
    Note that you should use a physical Ethernet connection when restoring over the Internet - it's three times slower if you use wifi.
    Try your Recovery partition first and if that doesn't work, use Internet Recovery.
    Clinton

  • When trying to download 4.3.3 for iphone 4 with firewall off and antivirus off but i keep on getting the error code 3259 - sometimes it times out after a few seconds other times it will be half anhour - can anyone help?

    Hi,
    When trying to download 4.3.3 for iphone 4 with firewall off and antivirus off i keep on getting the error code 3259 - sometimes it times out after a few seconds other times it will be half an hour - can anyone help?
    Thanks

    Before beginning the download, try temporarily disabling the antivirus, anti-adware, anti-spyware, and any other anti-whatever that is required and is running with that secure OS.

  • IMac has gray screen with spinning wheel, but cannot login

    After power failure last night, iMac has gray screen with spinning wheel when turned on, but does not go to login screen.

    Having the same problem myself. iMac locked up and I had to hold the power button to turn it off. Ended up with the apple logo screen and spinning wheel. I tried the disk repair and got the same message as yourself, in that it couldn't repair it.
    I linked up an external hard drive and installed OSX on it and booted from it. I was able to recover some files, but most I couldn't. I'm currently giving it a one pass erase in the hope (long shot) that a complete pass through the hard drive will show up any faults. Has anyone had this problem and been able to continue using the same hard drive? I really don't relish the thought of having to send it off to be replaced :-/
    Assuming that the erase goes well I plan to put OSX back onto it and then run disk utility from directly on the drive and see if any faults show up. I'm kicking myself for not taking advantage of TimeMachine, but we live and learn.

  • When i m in a call i touch the screen with my cheek and i keep on putting calls on hols or speaker..how do i solve this?if i don t want a headset?when i m in a call i touch the screen with my cheek and i keep on putting calls on hols or speaker..how do i

    when i m in a call i touch the screen with my cheek and i keep on putting calls on hols or speaker..how do i solve this?if i don t want a headset?

    SORRY, the picture is just to illustrate and to better show the area where the time display is located, same place in the iPhone 3gs, to my knowledge, the location is the same, due to the OS on both phones.
    Second, run the test to see if it works:
    1st test: go to phone mode, select dial key pad, put the tip of your thumb in top of the time display ( the screen will not go black), try to dial.
    2nd test: place a call, after starts ringing switch the display to dial pad, put the tip of your thumb on top of the time display, the screen will not go black, try to dial.
    THE SCREEN WILL ONLY GO BLACK ( INACTIVE) IF YOU TOUCH A LARGER AREA TO THE TOP OF THE DISPLAY, IF THE THUMB ONLY TOUCHES THE TIME DISPLAY AND A LITTLE PART OF THE AREA WHERE THE NUMBERS APPEAR THE DIAL PAD DID NOT WORK EVEN WITH THE DISPLAY NOT GOING BLACK (INACTIVE).
    I am also trying in my wife's iPhone 4 as I right this post and both phones behave the same way.
    I found out what I stated above after running tests to see if the case was affecting the phones performance.
    Due to the thickness of the case on the sensor area, it really did affect the way the sensor was supposed to work, after I cut that part on the case, the sensor started to work perfectly and the screen turns off during a call like it is supposed to do.
    So before someone go nuts thinking that the phone is not working and that they have to take it to repair, try seeing if the case is not interfering with the phones performance.

  • My mac doesnt start. All i get is the gray screen with the apple and the loading icon but nothing more happens. I tried to start it in safe mode but it doesnt help. What can i do?

    My mac doesnt start. All i get is the gray screen with the apple and the loading icon but nothing more happens. I tried to start it in safe mode but it doesnt help. What can i do?

    If you have a external USB enclosure - trying installing your hard drive in that enclosure and connect it to your usb port - restart your macbook while holding down the options key.  If you Macbook boots to your desktop then you have a faulty cable.  If you get the same error, then your hard drive just died on you.
    good luck.

  • Haw do i put evry thin back on my ipod as i accadently wiped evry thin off and now it just shows a screen with the lead and itune bubble

    haw do i get my ipod 2 work after i accedently wiped evry thin off and now it just shows a screen with the lead and a itunes bubble

    dennisfromabertillery wrote:
    haw do i get my ipod 2 work after i accedently wiped evry thin off and now it just shows a screen with the lead and a itunes bubble
    Connect to your computer, fire up iTunes and do a Restore:  From iTunes, select the iPad and then select the Summary tab.  Follow directions for Restore.

  • MacBook will not start. I have restarted with original CD. I have used Utilities and "no problem" with hard drive. I have reset PRAM. I have tried safe boot. Nothing is work. Gray screen with Apple logo and rotating wheel. Thanks for any suggestions!

    MacBook will not start. I have restarted with original CD. I have used Utilities and "no problem" with hard drive. I have reset PRAM. I have tried safe boot. Nothing is work. Gray screen with Apple logo and rotating wheel. Thanks for any suggestions!

    Snow Leopard is a Mac OS X version. You say that it's the version you have in your Mac (10.6.8). Do a back up of your files, format the hard drive (using Disk Utility) and reinstall again

  • MacBook Pro continues to reboot then shows main screen with flickering green and white lines then restarts again what the heck is wrong with it?!

    MacBook Pro continues to reboot then shows main screen with flickering green and white lines then restarts again what the heck is wrong with it?!

    Sorry we can't assist with that, you'll have to take it to Apple.
    If it's not worth fixing then you may be interested in this User tip
    My computer is not working, is my personal data lost?

  • My macbook pro 2011 shows grey screen with apple logo and want start

    i was just using my macbook pro and it freezed for a while not responding and i turned it off by pressing the power button. afterwards, i turn it on and it shows a grey screen with apple logo but want start pls somebody help me because am having "my life" on the machine

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.   
    There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.a. Boot into Recovery by holding down the key combination command-R at the startup chime, or from a local Time Machine backup volume (option key at startup.) Release the keys when you see a gray screen with a spinning dial. When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
    b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
    Step 3
    Boot in safe mode.* The instructions provided by Apple are as follows:
    Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    When you see the gray Apple logo, release the shift key.
    If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Post for further instructions.
    When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
    If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
    If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 4
    Sometimes a boot failure can be resolved by resetting the NVRAM.
    Step 5
    Launch Disk Utility in Recovery mode (see step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
    Step 6
    Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
    Step 7
    Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
    Step 8
    A dead logic-board battery in a Mac Pro can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
    Step 9
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

  • Can someone help me with my 27" iMac's Gray screen with 5 Pink Vertical Line Problem?

    Hi there,
    I'm new to the forums, but I have a serious problem with my nearly 4 year old iMac 27" model.
    I was using my iMac one evening and then suddenly everything displayed on the screen gets immediately pushed to the left of the computer screen. Then after a minute, my screen turns a solid gray, displaying no dock, no header bar, no options, and the keyboard and mouse suddenly disconnect.
    When I turned back on my computer, it seemed to boot up perfectly normal. The normal gray start-up screen displays:
    Then it displays the Apple logo and begins to spin the loading circle icon below it. But this time it adds 5 vertical pink lines down the screen from left to right. They stay in place the entire time:
    And then when the login screen finishes loading, instead of bringing up my Account and my Password text box, it displays just a solid gray screen with the same 5 pink vertical lines on it, as shown below:
    I've let it set for a half hour and nothing changes. During this time the keyboard and mouse seem to be disconnected, nothing seems to work with the screen or the computer itself. I hold the on/off button on the rear, turning it off and then on again. The same process happens with the boot up, the Apple logo appears, then the spinning loading icon below it, and then the vertical bars appear and the Apple logo and spinning icon disappear.
    Is this a problem with the screen that an external monitor hooked up to it might fix, or is it a graphics card problem? I didn't buy the extended warranty package for the computer and it's roughly 3 1/2 years old.
    Any idea what might cause this and how it could be fixed in the cheapest way possible?

    I have the same problem since yesterday evening.
    My google research found this:
    iMac (27-inch): AMD Radeon 6970M Video Card Replacement Program - Apple Support
    Maybe this is our problem. My iMac fits into this category.

  • I have a MacBook Pro 2008 with 17 inch screen. Experiencing a lock up when turning on power to boot up. While booting up it goes to gray screen with Apple logo and disc spinning icon running and doesn't go to my desktop. Any solutions to the problem?

    I have an early 2009 17 inch MacBook Pro that just went on the fritz. When turning on the power it will go into boot up mode to the gray screen with the apple logo, then the disc icon will be running and will continue running, not allowing to proceed to my desk top screen. It's pretty much locked up at this point where I have to do a forced shut down by holding down the power button. I've tried everything that I know of such as taking battery out and pressing power button for 5 seconds and then reinstalling battery. I've cleaned inside of computer with compressed air duster in can as well as other key commands for resets. I've read that this is a common problem with the earlier MacBook Pros. Is this a problem that I can fix or does it have to be taken in for service? Any solutions to the problem would be greatly appreciated. Thanks!

    This could be a software/state problem or a hardware problem.  Here are steps to resolve the former.
    http://support.apple.com/kb/TS2570
    https://discussions.apple.com/docs/DOC-5282

Maybe you are looking for

  • How to go from one slide to another by pressing a key

    Dear forum, I am a newby to Captivate 5 but even after having read all related documentation I got stuck with a beginners problem: I have recorded a demo from a software simulation (120 slides) and when I play the movie its all fine. I would like how

  • Workbooks becoming corrupted using Windows 7, Office 2010, BEx 3.x, GUI 720

    Hi Experts. I have just been upgraded from XP to Windows 7 and from Office 2003 to Office 2010.  I have installed SAP GUI 720 patch level 5  and I've patched the BEx 3.x  portion as well since we are still on BEx 3.x queries and workbooks.  I can exe

  • How to view font characters?

    I have forgotten what I knew once.  How do I view individual characters in a font? Character Viewer does not show all the characters in my fonts.   Specifically I am looking for the ligature for "ffl" in Times.   For comparison, years ago I found a p

  • Having trouble getting album artwork for CDs that ARE in Music Store

    I've got about 300 of my own CDs (not purchased through ITMS) on my computer and iTunes 7 only downloaded about 20 covers automatically. I have gone through and made sure all of my albums and artists are spelled correctly as well as putting all of th

  • Eternal beach ball after 10.8.5 Combo Update

    Just installed the 10.8.5 combo update on my mac mini (2013, i7). Everything was, of course, working perfectly with 10.8.4 Now I get the eternal spinning beach ball just before the login. I've already verified the boot hard drive, repaired permission