When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'.

When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'. I can access my account on a different PC but not my own. Can you advise me as to what I should do please?

Hello donnafromwakefield,
The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/en-us/TS1368
Cheers,
Allen

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Every time I launch iTunes I get message "We could not complete your iTunes Store request. An unknown error occurred (4002)." Anyone know what this is?

Hi everyone. Every time I launch iTunes I get a message "We could not complete your iTunes Store request. An unknown error occurred (4002)." Anyone know what this is or what I need to do to stop it? Any suggestions much appreciated.
Geoffrey

Re: An unknown error occurred (4002).
This might solve your problem....

When trying to sign in to the iTunes store I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (5002). There was an error in the iTunes store. Please try again later." How do you resolve this?

When trying to sign in to the iTunes store I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (5002). There was an error in the iTunes store. Please try again later." How do you resolve this? Has been going on for days now.

I started getting this message a couple of days ago.
Started a thread of my own before I saw your post. https://discussions.apple.com/thread/4660828

How to get rid of the error message we could not complete your iTunes store request?

How to get rid of the error message we could not complete your iTunes store request?
having this problem when trying to authorise an newly downloaded app in iTunes

Based on the numerous posts regarding iTunes and the App Store, there appears to be an issue at Apple's end. Although Apple has not provided any indication on the cloud status page.
Do not change your settings.
Edit

Error message we could not complete your itunes store request. The network connection was reset. Make sure your network connection is active

Can Anyone help with this message which occurs when I am trying to update my iMatch, it says "gathering information about your library" & then after a few mins when the progress band gets almost to the end, I get the message "we could not complete your itunes store request. The network connection was reset. Make sure your network connection is active & try again"
Support has told me that its a problem with my connection, but I disagree, how come I can download countless songs from iTunes without ever getting this message, I think they are bullsh***g me to get rid of me.
I have even followed their advice & totally disabled all my antivirus, adwatch & firewall software & it still does it.
Can anyone help with this

Hi mate, well I really dont know why but last night it started to work out of the blue, you might want to check yours again as they may have fixed a bug??
I did absoultely nothing different yesterday to make it start working, I had previously disabled all my antivirus, firewall, anti tracker etc etc & it didnt sort it.
The only thing that happened yesterday was my laptop went dead flat & I had to a reboot (dont choose System Resume, which I normally do) I chose the other option in error & had to wait nearly an hour whilst my PC "repaired files etc" & it also downloaded a load of updates (had that message "dont power off, as updates are in progress")
I really dont know if that sorted the issue or Apple fixed the bug yesterday but its working.
Good luck

HT203200 Movie Rental error - i keep getting the message "We could not complete your Itunes store request. an unknown error occured (-42110). There was an error in the Itunes store. Please try again later.... any help?

Movie Rental error - i keep getting the message "We could not complete your Itunes store request. an unknown error occured (-42110). There was an error in the Itunes store. Please try again later.... any help?

Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

TS1717 Hi, my iTunes application is not connecting to the iTunes store. It is coming up with the following error message "we could not complete your itune store request. An unknown error occured (11222)" Can you please assist?

Hi, my iTunes application is not connecting to the iTunes store. It is coming up with the following error message "we could not complete your itune store request. An unknown error occured (11222)" Can you please assist?

Hi Laura-Wedders,
Thanks for visiting Apple Support Communities.
On August 7th, some users may have been unable to make purchases from the App Store, iTunes Store, Mac App Store, or iBookstore. Apple worked quickly to resolve these issues, however you may have experienced them.
To check the current status of these systems please see:
Apple - Support - System Status
http://www.apple.com/support/systemstatus/
If you are still experiencing issues, you may want to troubleshoot with the following articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
All the best,
Jeremy

I keep getting the following error code message: We could not complete your itunes store request. An unknown error occurred (-9808). Help!

I keep getting the following error code message: We could not complete your itunes store request. An unknown error occurred (-9808). Help!

Try:
iTunes Store: "An unknown error occured (-9808)"

TS1368 what is the problem if the message ,We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later is shown

what is the problem if the message -We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later is shown

The store isn't unavailable, I can login via my iPhone and iPad but not via iTunes on my Windows PC. I've had this problem all weekend and still getting it today. I'm running the latest version of iTunes, I've uninstalled and reinstalled Safari as someone on another site suggested, no difference. I have all the latest Windows updates.
Lots of people seem to have had this problem in the past but I'm struggling to find a solution which worked for them.
Anyone have any ideas please?
Thanks.

Error Message: "We could not complete your itunes store request. The itunes Store is temporarily unavailable

I have a Dell Inspiron with operating system Windows 7, I cannot access itunes store.
Error Message: "We could not complete your itunes store request. The itunes Store is temporarily unavailable"
Have been getting this for over a month now. I can access the store from all my apple devices but not our main computer the laptop?

Hello suefromid
Start your troubleshooting with the article below to get the iTunes Store working again.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Regards,
-Norm G.

Withh some issues with itunes I removed then reinstalled itunes. Now it tells me "We could not complete your itunes store request. An un known error occured" Anyone have this problem?

With some issues with itunes, I uninstalled then reinstalled itunes. It now Gives me the message "We could not complete your itunes store request. An unknown error occured"

"Error 42023" through "Error 42408"
These alerts might occur when trying to authorize iTunes or during launch when iTunes checks for authorization information.
Install the latest iTunes from apple.com/itunes/download/
Remove the SC Info folder.
If that does not resolve the issue, see iTunes: "Error 42408" or "Error 42404" after upgrading to iTunes 9.0.3.
http://support.apple.com/kb/TS3297
http://support.apple.com/kb/TS3297Also see the applicable previous discussions listed on the right side of this page under the heading More Like This.

Want to get a free app but keep getting this response ' we could not complete your itune store request an unknown error occured (-9808)'

Want to get a free app but keep getting this response ' we could not complete your itune store request an unknown error occured (-9808)'?

I've done a search on here and haven't found any solutions posted for it for windows computers. You could try posting in the iTunes For Windows forum and see if you get any suggestions in there (are you able to download other items from the store e.g. a free app ?) - I use a Mac, the only things that I could think of to suggest trying is see if you get the same error on a different iTunes library :
creating and/or opening a different iTunes library : http://support.apple.com/kb/HT1589
or using a different user account on your computer in case it's a problem with that user account.
But you may want to try the iTunes For Windows forum first, apart from anything else you are likely to get better help for the above

ITunes error message: "We could not complete your iTunes store request. An unknown error occurred (4002). Any suggestions for curing this?

After migrating my old iMac to my new one, every time I start iTunes, I get the following message: "We could not complete your iTunes store request. An unknown error occurred (4002). Any suggestions for curing this?

Perfect - thanks so much!
For anyone else wondering, the clue was in what was displayed on the screen after I turned iTunes Match on again: it asked whether I wanted to add this computer. Having copied my iTunes library over from the old machine, I'd completely forgotten that iTunes Match identifies each computer uniquely (not each iTunes Library), so was never going to work with this one until I specifically added it. Sorted!

I can log into my itunes account on my friends computer however for 3 months now she has been getting the following message "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later" Why is this?

Hi there I have been trying to help a friend work out why she hasn't been able to access itunes on her home computer for 3 months as it comes up with the following error "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later"
I have cleared her crache and dissabled firewalls still no luck. Then I tried logging in with my id and to our surprise it worked. So any assistance would be great. Please find the report below maybe you can help!
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Hewlett-Packard hp workstation xw4200
iTunes 11.1.1.11
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012B4A009D5EBF0
Current user is an administrator.
The current local date and time is 2013-10-08 22:38:51.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA Quadro FX 540
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.1.11 is currently running.
iTunesHelper 11.1.1.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:           {CF4127E8-FA53-4985-9CB6-F74A04C92757}
Description:                 Broadcom NetXtreme Gigabit Ethernet - Packet Scheduler Miniport
IP Address:                 10.0.0.1
Subnet Mask:             255.255.255.0
Default Gateway:       10.0.0.138
DHCP Enabled:          Yes
DHCP Server:             10.0.0.138
Lease Obtained:         Tue Oct 08 22:19:05 2013
Lease Expires:           Tue Oct 15 22:19:05 2013
DNS Servers:              10.0.0.138
Active Connection:    LAN Connection
Connected:                  Yes
Online:                          Yes
Using Modem:            No
Using LAN:                  Yes
Using Proxy:               No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-10-08 22:21:42.

Same problem. I can see the itunes store so not a problem with windows firewall. The account is active on my iphone so i know i am not locked out. I can connect the PC to my iphone so i know itunes is working ok. It is just logging into itunes on this pc which doesn't work. Only thing I can think of is that the email address I use for my apple id has been offline for a while and is working again now, I'm wondering whether this has been the case for others who are having this issue?

I have completed the OS X upgrade, restart etc. but when attempting to update 8 other Apps to X I get this message: WE COULD NOT COMPLETE THIS UPDATE Failed to verify the preflight file. It is not signed by Apple?

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WE COULD NOT COMPLETE THIS UPDATE
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Similar threads solve this problem by either creating a new administrator identity, which allows one to update applications, or changing the keychain prefs to Best attempt. My issue was solved by adding a new admin user, and then updating the apps from the App store using the new identity. Under my orginal user identity the keychain app would crash when I attempted to open Prefs. After creating a new identity and updating the applications (iPhoto, etc) I found I was able to open the keychain Prefs logged into my orginal identity.

When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'.

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