When trying to open a download, I get the message "This page uses frames, but your browser doesn't support them." What do I do?

I've tried every way I know to open this document including trying a trial of Microsoft Word 2010 which has actually just made it worse. I can't open it or print it or anything.

Reload web page(s) and bypass the cache.
* Press and hold Shift and left-click the Reload button.
* Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
* Press "Cmd + Shift + R" (MAC)
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode

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