When trying to open firefox receive application error message with ok to terminate and cancel to debug - window then closes & program is unusable.
complete error message titled firefox.exe - Application Error
The instruction at "0x10007dba" referenced memory at "0x7c90e514". The memory could not be "written".
Click on OK to terminate the program
Click on CANCEL to debug the program
After clicking OK or CANCEL the program does not start
I've tried uninstalling and reinstalling with the same problem
Hi gfrancom-
I do not know precisely why you are getting this error. I would suggest doing a full uninstall, and then installing the latest version.
* Get the latest version here: http://www.mozilla.org/en-US/firefox/new/
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
I hope that helps!
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