When trying to open itunes. Error message: iTunes.exe - Bad Image

I am unable to open iTunes and I recive this message when I open it up, "The application or DLL C:/WINDOWS/system32/softpub.dll is not a valid Windows image. Please check this against your installation diskette." Any help to what this means? Thanks

From http://support.apple.com/kb/TS1421 ::
Fix digital signing of Windows drivers
In some cases an issue with the digital signing of certain Windows XP drivers can prevent iTunes from launching. Use the following steps to correct such issues:
1. Highlight all of the following 4 lines of text that begin with regsvr32 and then choose Copy from the Edit menu of your web browser:
regsvr32 /s wintrust.dll
regsvr32 /s softpub.dll
regsvr32 /s mssip32.dll
regsvr32 /s initpki.dll
2. Open the Notepad program by navigating to:
Start > All Programs > Accessories > Notepad
3. In Notepad, choose Paste from the Edit menu. Note: make sure that the text that appears in Notepad is the same as what is shown above.
4. From the File menu, choose Save As.
5. In the File name: field type iTunes.bat and save the file to the Desktop.
6. Close Notepad and locate the iTunes.bat file. It should appear on the Desktop.
7. Double-click the file and you will see a black window appear on the screen for about a minute. Wait until the window automatically disappears and proceed to the next step.
8. The iTunes.bat file can be deleted at this time.
9. Try opening iTunes again.
Let us know what happens
CG

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