When trying to perform updates I get this message. This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. What do I do?

When trying to perform updates I get this message: This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. What do I do? I just bought the MacBook Pro new and migrated my apps from my old MacBook Pro.

Perform the following, stopping with the first one which works:
1. Open the Mac App Store's Purchases tab. If you're prompted to accept them into your Apple ID, do so.
2. Move them out of the Applications folder(they may need to be put into the Trash temporarily), and then see if you can download them for free from their individual product pages. If you're asked to buy them, see #3.
3. Click here, contact Apple, and wait for a response.
4. Buy them.
(116300)

Similar Messages

This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. what i can do for that ?

This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled i have never use any other id so i am confused.... what i can do for that ? any idea...

Please test after each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes. Keep in mind that no one here represents Apple or can help with customer-service issues.
Step 1
A purchased app can only be updated by signing in to the App Store with the same Apple ID that was originally used to buy it. There's no way around that limitation, which also applies to free apps. If you can't sign in with the buyer's ID, delete the app and reinstall it. You'll have to pay for it again, if applicable.
Step 2
If you get the alert when trying to update a bundled iLife app, select the Purchases page in the App Store and locate the app in your purchase history. If there's a button marked ACCEPT on the right, click it.
If you have a used Mac, the bundled apps were linked to the original owner's Apple ID and can't be transferred to you. Reportedly, customer service has issued redemption codes to some second owners who asked, but it's not guaranteed.
Step 3
If you're trying to update iLife or iWork apps that were installed from a purchased DVD, or if you have a refurbished Mac bought directly from Apple, contact App Store customer service for a redemption code. You may be asked for the part number of the DVD.
Step 4
From the App Store menu bar, select
Store ▹ View My Account
Enter your Apple ID password at the prompt. At the lower right corner of the window that opens, click the Reset button. Close the window.
Step 5
According to a report, the error can result from changing the language setting of your Apple ID account. I can't confirm.

Problem updating to iphoto 9.6 after upgrading to Yoesmite I am getting the following message when I try top date iPhoto This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or canc

problem updating to iphoto 9.6 after upgrading to Yoesmite I am getting the following message when I try top date iPhoto This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or canc

"This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled." ?
This error message will appear erraneously, if you skipped the update to Mavericks and iPhoto 9.5.1 and went straight from an earlier MacOS X version to Yosemite, without first updating to iPhoto 9.5.1 and associating iPhoto to your AppleID.
Try first to buy iPhoto with your AppleID instead of updating. Delete iPhoto from Applications, but don't empty the Trash, then go to the main page of the App Store and search for iPhoto. If you are lucky, it will show as free and you can buy it directly.
If iPhoto is not showing as free, there is no help but contacting the App Store Support: Ask for a redemption code. You will need to provide a prove of purchase for your mac with iPhoto preinstalled.
http://www.apple.com/support/mac/app-store/contact/

I purchased a new Mac Air. I try to update apps and I get this:This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. They do not show up in 'Purchases'.

I can't update iMovie, Garage Band, Numbers, Pages, Keynote, and iPhoto. on my new Mac Air. 11". I had hoped when I updated to OS X Yosemite that would solve the problem. It didn't. I get this: This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. I went to the app store, as was suggested in someone else's post, using the only ID I've ever had, and went to the purchases tab, to "accept" the apps. That didn't work, because they weren't there to 'accept'. They did come with my purchase, however. Please advise.

It appears Best Buy is up to their old tricks of palming off returned units as new. Take it back for a complete refund of your money. If they give you any static escalate your problem to management immediately.

I upgraded to iOS x mavericks on my iMac now i cannot access my iPhoto i get this messageThis update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

I upgraded to iOS x mavericks on my iMac now i cannot access my iPhoto i get this messageThis update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. I have not changed anything thankyou for any info.

Please test after each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes. Keep in mind that no one here represents Apple or can help with customer-service issues.
Step 1
A purchased app can only be updated by signing in to the App Store with the same Apple ID that was originally used to buy it. There's no way around that limitation, which also applies to free apps. If you can't sign in with the buyer's ID, delete the app and reinstall it. You'll have to pay for it again, if applicable.
Step 2
If you get the alert when trying to update a bundled iLife app, elect the Purchases page in the App Store and locate the app in your purchase history. If there's a button marked ACCEPT on the right, click it.
If you have a used Mac, the bundled apps were linked to the original owner's Apple ID and can't be transferred to you. Reportedly, customer service has issued redemption codes to some second owners who asked, but it's not guaranteed.
Step 3
If you're trying to update iLife or iWork apps that were installed from a purchased DVD, or if you have a refurbished Mac bought directly from Apple, contact App Store customer service for a redemption code. You may be asked for the part number of the DVD.
Step 4
From the App Store menu bar, select
Store ▹ View My Account
Enter your Apple ID password at the prompt. At the lower right corner of the window that opens, click the Reset button. Close the window.
See also: remove app
Keywords: refunded canceled

When I try to update my iPhoto I received a message....This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

I need to update my iPhoto apps ignored to open my iPhoto. Every time I attempt to download the new app I receive this message ( This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. ) This started to happen only when I updated my Mac system to OS Yosemite.

Open the Mac App Store's Purchases tab.
If you're prompted to accept it into your Apple ID, do so and try again.
If not, temporarily move it out of the Applications folder and try downloading a fresh copy. If you get asked to buy it, choose not to, click here, and contact Apple.
(116052)

Macbook pro - iPhoto keep prompting to update after Yosemite update. Error message when trying to update -This update is not available for this Apple ID either because it was bought by a different user or the item was cancelled

macbook pro - iPhoto keep prompting to update after Yosemite update. Error message when trying to update -This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

I only have 1 apple ID and the same was used to set up this early 2011 macbook pro and iPhoto app. I don't want to loose out on any photos. I tried logging out of app store and back in but no luck. PLEEAASEE HELPP!!!
This problem has been reported by quite a few forum members, who skipped the update to iPhoto 9.5.1 while running Mavericks. In that case try to purchase iPhoto again instead of updating.
After making your backup try the following:
Uninstall iPhoto by deleting it from the applications folder, but do not empty the Trash.
Launch the App Store, click the "Store" menu, and sign in with your AppleID.
Open the main page of the App Store and search for iPhoto.
If iPhoto is listed as "Free", click the "Free" button to buy it with your current AppleID.
If it is not showing as free, there is no help but contacting the App Store Support, as Niel pointed out: http://www.apple.com/support/mac/app-store/contact/

Downloaded Yosimite, now can't update apps. Keep getting this message "This update is not available for this apple ID either because it was bought by a different user or the item was refunded or cancelled

I downloaded OS X Yosimite and now I can't update my iPhoto. I keep getting this message "This update is not available for this apple ID either because it was bought by a different user or the item was refunded or cancelled". None of this has happened.

Contact the Support personnel at the App Store via the link shown in this screenshot. Only they can handle this problem.

After installing yosemite iphoto does not open keep getting message"This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

I upgraded to yosemite iphoto does not open keep getting message"This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

Contact App Store support. There's a link on the right hand side of the App Store Window. They're the only ones who can sort out account issues.

Somehow my iphoto got canceled? I keep getting this message "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or canceled. Help!

Somehow my iphoto got canceled? I keep getting this message "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or canceled. How do I fix this?

No - you can not open iPHoto - you need version 9.5.1 - I did not suggest Photo
I suggested
If you are logged in with the Apple ID that was used to purchase iPhoto or to set up the computer if it came preinstalled then quit iPhoto, backup your iPhoto library and drag the iphoto application to the trash (do not empty the trash yet) and then go to the App store and install iPhoto - 9.5.1 in your case
LN

HT1766 Hello I am trying to update my viber, as i pressed update icon the message appeared "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or camcelled" what does it mean

Hello I am trying to update my viber, as i pressed update icon the message appeared "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or camcelled" what does it mean?

iTunes issue ,Apple are working on it
solutions in thids thread seem to resolve for some
https://discussions.apple.com/message/25722716#25722716
Appears to be linked to having changed iTunes Store Country at some time in past

My iphoto is not working This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. YOSIMITE. Here is the message when I try to download :This update is not available for thi

This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

Perform the following, stopping with the first one which works:
1. Open the Mac App Store's Purchases tab. If you're prompted to accept it into your Apple ID, do so.
2. Move it out of the Applications folder(it may need to be put into the Trash temporarily), and then see if you can download it for free from its individual product page. If you're asked to buy it, see #3.
3. Click here, contact Apple, and wait for a response.
4. Buy it.
(116229)

This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled... this comes up when I go to update Iphoto after installing Yosemite... how do I fix this?

This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled... this comes up when I go to update Iphoto after installing Yosemite... how do I fix this?

I have resolved this issue with the apple chat support by going to the "purchases" tab in the app store - where there was a message that I had to accept updates for the apps that wouldn't update. Once I did this, signing in for each of them, they all updated just fine.

After updating to Mavericks and trying to updates for my apps I get : This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

After updating to Mavericks and trying to updates for my apps I get : This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. My apple id has always been .mac but after the update I used .me. Are these not synonymous?

Hi everyone yesterday I was experiencing the same problem I am glad to share its fixed now for me
"This issue is only related to our Apple ID and to to those specific apps which we already have on phone or had installed on phone before except for those apps which we already have in purchase history AppStore>Updates>Purchase(on iPhone) History(having cloud icon next to them) it's something related to our purchase data
*ITS NOT RELATED TO PHONE OR MAC!
*RESETTING OR UPDATING THE DEVICE WONT MAKE A DIFFERENCE!
(As in my case it was on iPhone 4 7.1.1 iPhone 5s 7.0.3 and iTunes of course )
Here is how I got it fixed
I contacted apple support via chat method and I asked about a solution giving my info.she told me that she submitted my application and in order to resolve this I should not be using my AppStore ID for any purchase for at least 30mins as doing so may not resolve the issue so I checked it after couple hours and it's fixed
(As I read in some other discussions that some people asked for solution from apple support and they told them to reset the device or so.. You may need to make your statement clear that it's appearing both on iTunes and iPhone )

How should i do when my iphone show "iphone this update is not available for this apple id because it was bought by a different user or the item was refunded or cancelled"

how should i do when my iphone show "iphone this update is not available for this apple id because it was bought by a different user or the item was refunded or cancelled"

I came across this issue on my iPad and iPhone today. I did some research and it was suggested that you need to change your region to wherever in the world you originally purchased the app.
This worked for me.
I had tried signing in and out, deleting apps and resetting my devices; because I had never used any Apple ID except for my own personal one, I thought that those options would sort it. I changed my region to the uk (where the apps were purchased) and now they have updated with no other issues.
I hope this helps

When trying to perform updates I get this message. This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. What do I do?

Similar Messages

Maybe you are looking for