When trying to project video from their Win 7 laptop, the CTS1300 TP unit states that the resolution is too high

Hi,
Have a customer who advises as per the discussion title :-
When trying to project video from their Win 7 laptop, the CTS1300 TP unit states that the resolution is too high
It has worked fine up until the upgrade to Windows 7
Customer advises colleagues can connect and project OK at another site, using Win7 laptop, however that site uses CTS3010 and CTS1000 and, as yet, it is unconfirmed which they used to test on
I could raise a case with TAC but wondered if anyone knows of any issue with Windows 7 and the CTS1300
Many Thanks
Nigel

I've had issues with Win7 laptops before, but it all depends on the model of the laptop, and what it's display is capable of, and whether the end user is using it in desktop extension / duplication / remote only mode, etc.
In most cases, switching it to the 2nd screen only mode fixes the issue, and worst case, rebooting it while it's set this way, and it's connected, fixes the problem.
So, from my expereince, it's pretty well always a problem wtth the laptop/user, and very rarely (if ever) a problem with the TelePresence device.
Wayne
Please remember to rate responses and to mark your question as answered if appropriate.

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# VertRefresh 50.0 - 62.0 # Extreme conservative. Will flicker. TFT default.
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# Timing", version 1.0, revision 0.8, adopted September 17, 1998.
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# 640x350 @ 85Hz (VESA) hsync: 37.9kHz
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# 640x400 @ 85Hz (VESA) hsync: 37.9kHz
ModeLine "640x400" 31.5 640 672 736 832 400 401 404 445 -hsync +vsync
# 720x400 @ 85Hz (VESA) hsync: 37.9kHz
ModeLine "720x400" 35.5 720 756 828 936 400 401 404 446 -hsync +vsync
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ModeLine "640x480" 25.2 640 656 752 800 480 490 492 525 -hsync -vsync
# 640x480 @ 72Hz (VESA) hsync: 37.9kHz
ModeLine "640x480" 31.5 640 664 704 832 480 489 491 520 -hsync -vsync
# 640x480 @ 75Hz (VESA) hsync: 37.5kHz
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ModeLine "640x480" 36.0 640 696 752 832 480 481 484 509 -hsync -vsync
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ModeLine "800x600" 36.0 800 824 896 1024 600 601 603 625 +hsync +vsync
# 800x600 @ 60Hz (VESA) hsync: 37.9kHz
ModeLine "800x600" 40.0 800 840 968 1056 600 601 605 628 +hsync +vsync
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ModeLine "800x600" 50.0 800 856 976 1040 600 637 643 666 +hsync +vsync
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ModeLine "800x600" 56.3 800 832 896 1048 600 601 604 631 +hsync +vsync
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ModeLine "1024x768" 44.9 1024 1032 1208 1264 768 768 776 817 +hsync +vsync Interlace
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ModeLine "1024x768" 78.8 1024 1040 1136 1312 768 769 772 800 +hsync +vsync
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# 1280x960 @ 60Hz (VESA) hsync: 60.0kHz
ModeLine "1280x960" 108.0 1280 1376 1488 1800 960 961 964 1000 +hsync +vsync
# 1280x960 @ 85Hz (VESA) hsync: 85.9kHz
ModeLine "1280x960" 148.5 1280 1344 1504 1728 960 961 964 1011 +hsync +vsync
# 1280x1024 @ 60Hz (VESA) hsync: 64.0kHz
ModeLine "1280x1024" 108.0 1280 1328 1440 1688 1024 1025 1028 1066 +hsync +vsync
# 1280x1024 @ 75Hz (VESA) hsync: 80.0kHz
ModeLine "1280x1024" 135.0 1280 1296 1440 1688 1024 1025 1028 1066 +hsync +vsync
# 1280x1024 @ 85Hz (VESA) hsync: 91.1kHz
ModeLine "1280x1024" 157.5 1280 1344 1504 1728 1024 1025 1028 1072 +hsync +vsync
# 1600x1200 @ 60Hz (VESA) hsync: 75.0kHz
ModeLine "1600x1200" 162.0 1600 1664 1856 2160 1200 1201 1204 1250 +hsync +vsync
# 1600x1200 @ 65Hz (VESA) hsync: 81.3kHz
ModeLine "1600x1200" 175.5 1600 1664 1856 2160 1200 1201 1204 1250 +hsync +vsync
# 1600x1200 @ 70Hz (VESA) hsync: 87.5kHz
ModeLine "1600x1200" 189.0 1600 1664 1856 2160 1200 1201 1204 1250 +hsync +vsync
# 1600x1200 @ 75Hz (VESA) hsync: 93.8kHz
ModeLine "1600x1200" 202.5 1600 1664 1856 2160 1200 1201 1204 1250 +hsync +vsync
# 1600x1200 @ 85Hz (VESA) hsync: 106.3kHz
ModeLine "1600x1200" 229.5 1600 1664 1856 2160 1200 1201 1204 1250 +hsync +vsync
# 1792x1344 @ 60Hz (VESA) hsync: 83.6kHz
ModeLine "1792x1344" 204.8 1792 1920 2120 2448 1344 1345 1348 1394 -hsync +vsync
# 1792x1344 @ 75Hz (VESA) hsync: 106.3kHz
ModeLine "1792x1344" 261.0 1792 1888 2104 2456 1344 1345 1348 1417 -hsync +vsync
# 1856x1392 @ 60Hz (VESA) hsync: 86.3kHz
ModeLine "1856x1392" 218.3 1856 1952 2176 2528 1392 1393 1396 1439 -hsync +vsync
# 1856x1392 @ 75Hz (VESA) hsync: 112.5kHz
ModeLine "1856x1392" 288.0 1856 1984 2208 2560 1392 1393 1396 1500 -hsync +vsync
# 1920x1440 @ 60Hz (VESA) hsync: 90.0kHz
ModeLine "1920x1440" 234.0 1920 2048 2256 2600 1440 1441 1444 1500 -hsync +vsync
# 1920x1440 @ 75Hz (VESA) hsync: 112.5kHz
ModeLine "1920x1440" 297.0 1920 2064 2288 2640 1440 1441 1444 1500 -hsync +vsync
# Additional modelines
ModeLine "1800x1440" 230 1800 1896 2088 2392 1440 1441 1444 1490 +HSync +VSync
ModeLine "1800x1440" 250 1800 1896 2088 2392 1440 1441 1444 1490 +HSync +VSync
# Extended modelines with GTF timings
# 640x480 @ 100.00 Hz (GTF) hsync: 50.90 kHz; pclk: 43.16 MHz
ModeLine "640x480" 43.16 640 680 744 848 480 481 484 509 -HSync +Vsync
# 768x576 @ 60.00 Hz (GTF) hsync: 35.82 kHz; pclk: 34.96 MHz
ModeLine "768x576" 34.96 768 792 872 976 576 577 580 597 -HSync +Vsync
# 768x576 @ 72.00 Hz (GTF) hsync: 43.27 kHz; pclk: 42.93 MHz
ModeLine "768x576" 42.93 768 800 880 992 576 577 580 601 -HSync +Vsync
# 768x576 @ 75.00 Hz (GTF) hsync: 45.15 kHz; pclk: 45.51 MHz
ModeLine "768x576" 45.51 768 808 888 1008 576 577 580 602 -HSync +Vsync
# 768x576 @ 85.00 Hz (GTF) hsync: 51.42 kHz; pclk: 51.84 MHz
ModeLine "768x576" 51.84 768 808 888 1008 576 577 580 605 -HSync +Vsync
# 768x576 @ 100.00 Hz (GTF) hsync: 61.10 kHz; pclk: 62.57 MHz
ModeLine "768x576" 62.57 768 816 896 1024 576 577 580 611 -HSync +Vsync
# 800x600 @ 100.00 Hz (GTF) hsync: 63.60 kHz; pclk: 68.18 MHz
ModeLine "800x600" 68.18 800 848 936 1072 600 601 604 636 -HSync +Vsync
# 1024x768 @ 100.00 Hz (GTF) hsync: 81.40 kHz; pclk: 113.31 MHz
ModeLine "1024x768" 113.31 1024 1096 1208 1392 768 769 772 814 -HSync +Vsync
# 1152x864 @ 60.00 Hz (GTF) hsync: 53.70 kHz; pclk: 81.62 MHz
ModeLine "1152x864" 81.62 1152 1216 1336 1520 864 865 868 895 -HSync +Vsync
# 1152x864 @ 85.00 Hz (GTF) hsync: 77.10 kHz; pclk: 119.65 MHz
ModeLine "1152x864" 119.65 1152 1224 1352 1552 864 865 868 907 -HSync +Vsync
# 1152x864 @ 100.00 Hz (GTF) hsync: 91.50 kHz; pclk: 143.47 MHz
ModeLine "1152x864" 143.47 1152 1232 1360 1568 864 865 868 915 -HSync +Vsync
# 1280x960 @ 72.00 Hz (GTF) hsync: 72.07 kHz; pclk: 124.54 MHz
ModeLine "1280x960" 124.54 1280 1368 1504 1728 960 961 964 1001 -HSync +Vsync
# 1280x960 @ 75.00 Hz (GTF) hsync: 75.15 kHz; pclk: 129.86 MHz
ModeLine "1280x960" 129.86 1280 1368 1504 1728 960 961 964 1002 -HSync +Vsync
# 1280x960 @ 100.00 Hz (GTF) hsync: 101.70 kHz; pclk: 178.99 MHz
ModeLine "1280x960" 178.99 1280 1376 1520 1760 960 961 964 1017 -HSync +Vsync
# 1280x1024 @ 100.00 Hz (GTF) hsync: 108.50 kHz; pclk: 190.96 MHz
ModeLine "1280x1024" 190.96 1280 1376 1520 1760 1024 1025 1028 1085 -HSync +Vsync
# 1400x1050 @ 60.00 Hz (GTF) hsync: 65.22 kHz; pclk: 122.61 MHz
ModeLine "1400x1050" 122.61 1400 1488 1640 1880 1050 1051 1054 1087 -HSync +Vsync
# 1400x1050 @ 72.00 Hz (GTF) hsync: 78.77 kHz; pclk: 149.34 MHz
ModeLine "1400x1050" 149.34 1400 1496 1648 1896 1050 1051 1054 1094 -HSync +Vsync
# 1400x1050 @ 75.00 Hz (GTF) hsync: 82.20 kHz; pclk: 155.85 MHz
ModeLine "1400x1050" 155.85 1400 1496 1648 1896 1050 1051 1054 1096 -HSync +Vsync
# 1400x1050 @ 85.00 Hz (GTF) hsync: 93.76 kHz; pclk: 179.26 MHz
ModeLine "1400x1050" 179.26 1400 1504 1656 1912 1050 1051 1054 1103 -HSync +Vsync
# 1400x1050 @ 100.00 Hz (GTF) hsync: 111.20 kHz; pclk: 214.39 MHz
ModeLine "1400x1050" 214.39 1400 1512 1664 1928 1050 1051 1054 1112 -HSync +Vsync
# 1600x1200 @ 100.00 Hz (GTF) hsync: 127.10 kHz; pclk: 280.64 MHz
ModeLine "1600x1200" 280.64 1600 1728 1904 2208 1200 1201 1204 1271 -HSync +Vsync
EndSection
# Auto-generated by Archie mkxcfg
Section "Device"
Identifier "Card0"
Driver "nvidia"
VendorName "nVidia Corporation"
BoardName "GeForce Go 7900 GTX"
BusID "PCI:1:0:0"
EndSection
Section "Screen"
Identifier "Screen0"
Device "Card0"
Monitor "Monitor0"
DefaultColorDepth 24
SubSection "Display"
Depth 1
Modes "1024x768" "800x600" "640x480"
EndSubSection
SubSection "Display"
Depth 4
Modes "1024x768" "800x600" "640x480"
EndSubSection
SubSection "Display"
Depth 8
Modes "1024x768" "800x600" "640x480"
EndSubSection
SubSection "Display"
Depth 15
Modes "1024x768" "800x600" "640x480"
EndSubSection
SubSection "Display"
Depth 16
Modes "1024x768" "800x600" "640x480"
EndSubSection
SubSection "Display"
Depth 24
Modes "1920x1200" "800x600" "640x480"
EndSubSection
SubSection "Display"
Depth 32
Modes "1024x768" "800x600" "640x480"
EndSubSection
EndSection
Section "DRI"
Mode 0666
EndSection
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When trying to project video from their Win 7 laptop, the CTS1300 TP unit states that the resolution is too high

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