When trying to purchase additional content on an app it won't let me

I'm trying to purchase gems on  boom beach and every time i tryout purchase could not be completed please contact i tunes support. I updated my personal and credit card information and i don't know whats wrong

If you haven't already done so then you will have to do as the message tells you and contact iTunes Support (these are user-to-user forums) :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on the Contact Support at the bottom of the left-hand column
- click on Contact iTunes Store Support on the right-hand side of the page
- then Purchases, Billing & Redemption
(I've asked of your post to be moved to iTunes Store forum, where you've posted is for questions about the iTunes U app.)

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