When trying to reinstall InDesign 5.5, I get the message that my serial number is invalid. It is the same one listed on the Adobe site. Why can't it be recognized?
When reinstalling InDesign 5.5 I get the message that I have an invalid serial number, yet it is the same one listed in my account on the Adobe page. I have already uninstalled the current version, so this is quite disconcerting.
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
Similar Messages
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Help! When I try to reinstall CS6 Design and Web Prem i get message that my serial number is invalid
When I try to reinstall CS6 Design and Web Prem i get message that my serial number (Design and Web Prem <serial number removed>) is not valid? Why???? I have it installed now on just one computer only. It was installed also on a computer and a laptop. The laptop crashed and couldn't restart anymore. I had to through it away. After that I installed on another computer at a place where I work sometimes with photoshop. Then suddenly I got message at my computer home that the serialnumber is invalid. I installed for the time an try out version, and now I have deleted the version that I had on the computer but when i want to reinstall my legal bought version with the serial number that i mention there, I get again the message that my serial number is invalid. But now it is only installed on 1 other computer. If I check the sites, I have to contact Adobe but I don't know how. The link does not work and I cannot find any phonenumber.!!
If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine. YOu should contact Adobe by chat or by phone and have them deactivate for you.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/
If you are getting a message that indicates the serial number is not valid, you should look thru the following:
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html -
My iPad works perfectly except when trying to update apps. Then I get a message that says "Cannot connect to the iTunes store."
Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and change the date to a few months in the future and then re-trying -
I am changing laptops and have tried to download and install Acrobat 9 Standard from the Adobe website, but get message that my serial number is invalid. I log in and double check my account and it shows as a valid serial number. Now what?
If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine. YOu should contact Adobe by chat or by phone and have them deactivate for you.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/
If you are getting a message that indicates the serial number is not valid, you should look thru the following:
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html -
I'm trying to download Lightroom 5 onto my 2nd computer, and I'm getting a message that my license number is invalid, please help!
Keith_Reeder wrote:
Well - as long as he/she has registered it - it's not really going to hurt to do so.
I wouldn't post mine up though...
But in LR registration with Adobe is is not automatic as was the case for PS. It is an optional action that must be initiated by the user. He may not have done so.
now i downloaded the trial version of lightroom in the new computer
OP, be sure that you have downloaded the trial for the perpetual version and not for the rental (cloud) version. -
When trying to activate my iPad 3, I consistently get a message that the activation server is unavailable, Please Try Again. Does anyone know how to help me?
It is not bricked... I think I finally found the way: http://www.imore.com/how-fix-activation-errors-iphone-after-installation-ios-7-b eta.
The above artical started to help.. but eventually I did the following:
1) put device into DFU mode
http://www.imore.com/tip-put-iphone-ipad-dfu-mode
2) when connecting ipad to itunes, itunes was aware of DFU mode. Just selected the update and itunes downloaded the correct new OS (iOS 7.0.2) and did it's thing.
Note: there was no need to download an older version of iOS. In fact, I was always rejected when attempting a downloaded ipsw. iTunes always said, "This device isn't eligible for the requested build".
Device Info: iPad 3 wifi. Software was iOS beta 7 (7 release 5 I think). -
I am trying to install CS2 but I receive a message that my serial number is invalid.
I have been trying to install CS2 on Win XP. (My old laptop died, I still have the original disks, serial #, etc. but was unable to use because of the activation problem). I downloaded all the files from the website referenced above and tried to follow the instructions here and in the pdf. However the files that downloaded to my computer did not have the names that are mentioned in the pdf. The files that downloaded were called CreativeSuiteCS2Disc1, CreativeSuiteCS2Disc2, CreativeSuiteCS2Disc3, CS2.0_WWE_Extras_1 and VCS2. Also, I was never given an option to "install later".
However I was able to "extract" the files. They extracted into different folders, and after reading through this whole thread I was able to move the files around in the folders until they look like those in message 123 later in this thread that pictures all of the files that should be in a folder together (mine are in C:\Creative Suite CS2\Adobe Creative Suite 2.0).
However I still can't get it to work. If I try to run the installer in any of the programs (for example Photoshop or Illustrator), when I enter the serial number given on the website I get the message that the serial number is not valid.
Help!!
Thanks!Thanks very much. Yes, I am using the installer files and serial number from the URL you referenced above. I have spent many hours trying to get it to work. I would love some help!!
The problem is that the instructions that come in the pdf with the downloaded files do not work, because the files that download from that page do not have the names referred to in the pdf, and most of the things that are referred to in the instructions do not happen. Here is what actually happened.
When I downloaded the files from the website, these are the files that downloaded:
I double-clicked each one and they extracted into two different folders.
Then I read a message on the forum that said to move all the extractred files into the same folder, so I moved all files into one file at C:\Creative Suite CS2\Adobe Creative Suite 2.0 as was pictured in the forum message. Here are screen shots showing all of the files in that folder I have now:
So then I double clicked the "Setup" file and I got this error message:
So then I tried to install the programs separately from the installer inside the folders Photoshop and Illustrator. I got this far and entered the serial number from the website:
But then I got this error message, even though I was using the files and serial number exactly from the website:
I tried both photoshop and illustrator and the same thing happened.
(I also looked at Solution 2 that you mentioned above but I don't have anything called VCOM on the computer. Also the error message that I got is not that one.)
I think I really need a set of instructions that lists the steps in order to do, but based on the files that actually download from the website and what happens when you extract the files. I feel as if I have all of the proper files but it still doesn't work.
Thank you very much! -
I am trying to update shockwave player, on firefox, thee bar does not come up asking me to allow only a bar comes up telling me i need an additional plug in to install but I am not able to download the plug in,
Check your mac's Serial Number.
Some people have problems with missing serial numbers on their Macs and that's the message you get when this happens.
Click on the Apple at the top left of the screen, open "About this Mac" and click on "More Info". You should see a list with information about your Macbook Air. Check that on the Serial Number field you have your Mac's Serial. If you have "SystemSerial#" written instead then that's your problem.
You can re-enter your serial number if you have a USB CD drive, it's not very straightforward but I can walk you through it if you need it.
Cheers -
When I try to uninstall apple updater I get a message that says " The feature you are trying to use is on a network resource that is unavailable." I dont understand this. How can I finish uninstalling the apple update program?
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time? -
When trying to sync my iPad I am getting a message stating that iTunes could not connect to the iPad "iPad " because an error occurred while reading from the device
Hi Centreless,
If you have difficulty with your iPad not being able to connect to iTunes in order to sync, you may want to try the troubleshooting steps in this article -
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thanks for using Apple Support Communities.
Best,
Brett L -
I'm trying to set up my iPad2. I am entering my Apple ID and get a message that says "try another apple id, this ID is already being used. The only time I've used this Apple ID (my emal) was when I purchased a mac for my college aged child.
Thank you...I had selected the incorrect option to create an Apple ID....so backing up a few pages and doing as you stated worked!
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Need help-
On my mac with yosemite, when trying to install my own brushes, I get error message: "Could not load the brushes "blahblah.abr" because the file is not compatible with this version of PS" (PS CC 2014) ????Thank you station_two but I did install them in my
applications>adobe>presets>brushes and still I get this error message......
On Tue, Dec 2, 2014 at 6:20 PM, station_two <[email protected]> -
I recently purchased adobe indesign I'm trying to download it but i'm getting a message that's saying “Install.app” can’t be opened because it is from an unidentified developer. Your security preferences allow installation of only apps from the Mac App Store and identified developers.
System Preferences / Security & Privacy / General tab.
Change the settings at the bottom half of the window. -
When I am using Premiere Elements 13 I get a message that pops up "There is no disk in the drive" I click on it and it keeps coming back "very annoying", but about three months ago it happened to me and I was told to change the file name from OldFilm.AEX to OldFilm.AEXold. Well now the file is back in Folder OldFilm.AEX. Here is a screen shot the files are highlighted.What should I do now to correct this once and for all, or can I? Thank you for your time.
TomWolves
I would do another rename to disable or just delete all the OldFilm.AEX and OldFilm.AEXOLD in that NewBlue Folder.
If you do, please let me know if that OldFilm.AEX regenerates itself the next time you open Premiere Elements 13.
Here is the strange story...at least from my Premiere Elements 13 Windows perspective...never had the No Disc error issue
Here are some details to sort through trying to figure out why you have 2 OldFilm.AEX file in the NewBlue Folder.
1. The original OldFilm.AEX file of Premiere Elements 13 has the date of 9/4/2014 (just before the version was released on 9/24/2014).
After the 13.1 update is done (whenever date), that OldFilm.AEX file has the date of 1/31/2015. I first saw notification of the 13.1 Update
release early in February 2015.
2. Now in Premiere Elements 13.1, if I take my OldFilm.AEX (date 1/31/2015) and disable it by renaming it to OldFilm.AEXOLD, close out of there, and reopen
the program, the OldFilm.AEX is not seen to regenerate. The OldFilm.AEXOLD remains there as its lone self.
3. So, I am thinking that your OldFilm.AEXOLD in the screenshoot is "original equipment" that you disabled to get rid of No disc error.
Why the OldFilm.AEX is there also is not clear, but the dating on it suggests that it came along with the 13.1 Update.
Bottom line: let us try the deletion or disabling one more time and see what happens.
Looking forward to further reports on your findings, as your time permits.
Thanks.
ATR -
When I open firefox I get a message that "A copy of Firefox is already open. Only one copy of Firefox can be open at a time" Nothing I have tried fixes the problem
See http://kb.mozillazine.org/Profile_in_use
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