When trying to restore old backup onto a new phone a error appears
so i connect the new phone into itunes and when i go to press restore backup and loading box pops up saying "estimating time remaining" after a few seconds an error pops up saying "itunes could not restore the iPhone because an error occurred" and that is all no other information.
i have updated everything my itunes to the latest software on the phone but still the same error
I logged into my account, then I synced all my songs onto the library using my iPod. All my songs are on there except the ones from CD's.
Similar Messages
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I have the lastest itunes software but I'm trying to restore a backup onto the new iphone 5s and I get an error message and cannot restore? Any advice
If iTunes is otherwise working properly start with TS1538: iOS: Device not recognized in iTunes for Windows, in particular section 5, otherwise move on to Troubleshooting issues with iTunes for Windows updates.
tt2 -
Hello in trying to restore from backup to my new phone I'm receiving a 'restore failed' message which I can't get rid off to start again. Any ideas please?
Hi there HotFerrari,
It sounds like you are unable to restore your device from a backup you have in iTunes. I recommend the troubleshooting from the article named:
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/ts2529
Thank you for using Apple Support Communities.
Cheers,
Sterling -
Itunes error message when trying to restore a backup on my new iphone5
I recently purchased an iPhone 5. I have been attempting to restore my backup on my new phone and it allows me to to go through the whole process however once it gets to the end of the download an error message pops up stating "iTunes could not restore from backup because there was an error"**. My laptop has Windows 8. I have no idea how to fix this problem and I would love to be able to get my contacts and text messages back. If you have any tips or suggestions any and all help is much appreciated!!! Thanks in advance!!
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I got a new iphone 6. When I restore my phone from my icloud backup my most recent photos and messages not restored from icloud backup. How do I get the most recent backup onto my new phone?
Hello, Anita.
Thank you for visiting Apple Support Communities.
I understand that you are wanting to restore your new iPhone 6 from an iPhone 5 backup. This sounds like the iOS version of your old iPhone 5 may be newer than what was installed on your iPhone 6. Try going through the steps in the article below.
iOS: Unable to restore from backup of a newer device
I would also check to see the backup dates in iTunes and if the backup is located on iCloud instead of iTunes.
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes
Cheers,
Jason H. -
I am trying to restore a backup onto my iphone from itunes on a pc windows 8 but it asked me for a backup password which I cant remember, is there anyway that I can reset the password and not lose my backup? Any help is very appreciated
Try entering the password on your iPhone
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When I try to download all my info like notes and contacts onto a new iphone an error appears saying that it is incompatible or the backup was corrup, how do I fix this?
Which is it? Is "it" incompatible or is the backup corrupt?
What specifically are you attempting and what specifically is occurring? -
"Could Not Sign In" when Trying to Restore Icloud on a brand NEW Iphone 5S
"Could Not Sign In" when Trying to Restore Icloud on a brand NEW Iphone 5S
It says "there was a problem connecting to the server?"
Wi-Fi in range, ID and Password Correct.... What is going on?Check that the email address is correct for your login. You'd be surprised how many times I've seen people see the prompt and just go with a password and not realize that the email address was wrong.
Aside from that, you can try resetting your password via the iForgot app.
If you forgot your password, you can easily recover or reset it using iForgot. For security reasons, Apple cannot reset your password for you. To protect yourself against unauthorized purchases to your credit card, do not give out your password to anyone.
NOTE: If you attempt to sign in to the Apple Online Store numerous times with the wrong password, you will see the following error message: “This Apple ID has been disabled for security reasons." To reset your account, use iForgot. -
Trying to choose iCloud backup on my new phone as I lost my previous one but it states"no iCloud backups are compatible with this version" therefore I can't set up my replacement phone! Any suggestions
You can't restore a backup that was made on a device running a more recent version of iOS. If your replacement phone is running iOS 6.0.1 and the one you backed up was running 6.1.2, for example, you would have to update your replacement phone before you could restore to the backup. If this is the case, update your phone by connecting it to your computer, and selecting Check for Update or Update on the Summary tab of your iTunes sync settings, update the phone and set it up as New. Then go to Settings>General>Reset, tap Erase All Content and Settings, go through the setup screens again and choose Restore from iCloud Backup. You should then be able to restore your backup.
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How to restore iCloud backups on a new phone?
How to restore iCloud backups on a new phone?
The only way to access iCloud backups is to Erase all content and settings, go thru the setup assistant, and when prompted to restore from iCloud backup - choose that option.
HTH -
my iphone 5 is stuck on recovery mode and everytime i tried to restore it , it says that my phone have error -1, how can i fix it or should i send my phone to the appstore ?
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
error code - 1
and see here
http://support.apple.com/kb/TS3694#error1 -
my iphone 5 is stuck on the recovery mode and everytime i tried to restore it , it said that my phone have error 21, how can i fix it or send my phone to the appstore ?
Follow this one as well...
http://support.apple.com/kb/TS3694 -
After restoring from backup on a new phone (same model, just replacement) all my apps are showing as waiting....I have sync'd but still without any joy - this has been going on for hours
It just means some spammer is using your email address as the sender address for their spam. This is very easy to do - anyone can do it simply by changing the From email address in their email program. It does not mean your account was hacked or you have a virus (there are no current Mac viruses on the loose anyway, nor has there been for years).
There's nothing you can do about it. It can happen to anyone and the spammers will move on to using someone else's email address before long. -
HT201210 When trying to restore an i pod touch - i receive an error after the restore has started
When trying to restore an i pod touch - I recieve an unknown error (1611). We have retried the process a few times with the same result.
Error 1611
This error typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, this error may be a hardware issue. If the errors persist on another computer, the device may need service.
The "device may need service" means a hardware problem. in that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
I got a new iphone and entered all my new information, but when i plugged my new phone into the computer with all my old information, it synced that information onto my new phone. is there any way to reverse it?
While that may work9I do not think it will) with iTunes purchased music it will not work for other music.
- Transfer iTunes purchases by:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
- For other music you will need a third-party program like one of those discussed here.
Copy music
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