When trying to update Aps, my iPhone repeatedly rejects my apple ID password. I reset it, and it still rejects it. I've reset it on my computer, phone still rejects it . . . tired of this.
When trying to update Aps, my iPhone repeatedly rejects my apple ID password. I reset it, and it still rejects it. I've reset it on my computer, phone still rejects it . . . tired of this.
Are you positive you're using the exact Apple ID to update these apps that was used to originally ontain them? You can verify such by right-clicking one the apps, in your iTunes library, & selecting "Get Info". This will show you the Apple ID used to originally obtain the app...does it match on your phone?
Similar Messages
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Keep getting "cannot connect to itunes store" when trying to update aps. help please.
am trying to update free aps on ipad mini. i key in itunes password but keep getting "cannot connect to itunes store" message. have changed password twice & password works on laptop. why won't it work on ipad?
Hello richvasmc,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Best of luck,
Mario -
Trying to update apps on iPhone, ask for different iTunes account password
I've been using the same appleid since day one. I have a icloud email as back up, but never changed account info except address. When attempting to update apps on my iPhone, I click on UPDATE button. depending on the app, I will be ask to signin to iTunes Store using my wife's appleid.
Why? This is my iPhone. We are on the same AT&T account. We are at the same address.
But there is no reason for her info to be on my phone.1. Therefore, I would expect to select from one of 287 million other users who downloaded "at the time they were downloaded from the iTunes Store, whether the downloading was done on the same device or not."
2. Release of iTunes user ID is not a security issue? Release of any info is considered a security issue by most individuals and corporations.
3. My iphone, my iTunes Id is used when making purchase. I'm not confused.
4. Its called Phishing
5. Been there, done that. Next idea, short of complete "Reset"? -
as above. can't seem to download and install 3.6.15! (tho have successfully updated in the past.)
'''UPDATE: never mind, got it to work.'''
''thanks for reading though!''Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
IPhone 4S is stuck at activation screen when trying to update iOS7 please hep!
iPhone 4S is stuck at activation screen when trying to update iOS7 please help!
All of Apple's servers...including the activation servers are pretty much flooded with users like you doing the same thing. Be patient and keep at it...or wait till the traffic to them has decreased and then try again. Coming back to it tomorrow (if that's a viable option for you) will likely increase your chances of not having issues.
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Trying to update Photoshop CS6 i repeatedly get an "Update Failed" message.
When trying to update Photoshop CS6 i repeatedly get an "Update Failed" message. Whats wrong? Is it because I alread have Photoshop CC installed?
Haazk385 I would recommend reviewing the installation log files for the update you are attempting to apply. Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to locate and interpret the installation log files. You are welcome to post any specific errors you discover to this discussion.
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iPod touch 4 gives message "Cannot Download" "there is not enough available storage to download...You can manage your storage in settings." when trying to update or install one of the apps, but not other apps. I have more space available than needed for the app. What do I need to do to fix this problem? Do I need to completely reset this device as new and, if so, how should I do that?
You need to delete some item (apps, music, photos etc) from the iPod,.However, sometime files get corrupt. To determine that connect the iPod to your computer and click on the iPod under Devices in iTunes. How much storage is used by the "other" category. If over 1 1/2 GB that indicates corrupted files.
To get the "other" down to normal value you need to restore your iPod usually restoring from backup works but sometimes restoring to factory settings.new iPod is required./ -
HT1218 When trying to update Airport Express firmware I get an error message and it won't update.
When trying to update my Airport Express firmware I get an message that an error occured and it can't update.
most likey.Here is the new article apple has on it http://support.apple.com/kb/TS5376
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When trying to update to new iOS my iPad freezes after I agree to Terms and Conditions
Why does my iPad freeze after I agree to the terms and conditions when trying to update to new iOS
I have no clue but I would wait several hours and then try again. I could be wrong but it's harmless.
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when trying to update apps i keep getting billing method incorrect(this is on iphone 4s) i hsve tried this store,apple id,view id,payment info but does not offer me the none option,i can npt update my phone any ideas anybody please?
If you dont have none option then you must own itunes some money. So you have to enter the payment like a itunes giftcard. you can contact itunes by email by going to expresslane.apple.com
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I'm getting this problem when trying to update my iphone 3gs it says that the iphone software could not be contacted and I went on youtube got some advise to go into my hard drive to fix the error I have nothing in my host file please help me if you can this is all new to me.
Read this: iOS 4: Updating your device to iOS 5 or later
... oh I think it is a 3gs or a 3
This makes a difference. What does it say in Settings > General > About? -
I keep getting the following message when trying to update my iPhone: An error occurred while backing up this iPhone (-402636798) Help
You can not create an iCloud account on a PC, you may create one on an iPad, iPhone or a Mac
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"iTunes could not backup the iPhone because the backup was corrupt or not compatible with the iPhone."
Anybody else experienced this when trying to update iPhone software to 5.1.1???
How have you resolved this issue.
Any help anyone can give will be warmly received!!
Thanks,
R.
London.Hello jsachi,
The article linked below details a number of troubleshooting steps that can help get a backup created in iTunes.
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/TS2529
Cheers,
Allen -
Does anyone know what error message 6 means? No detailed explanation of 6 on this page. Got that msg when trying to update iPhone (4S) OS software.
http://support.apple.com/kb/ts3694#error6
Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
Follow the steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. An incorrectly set default packet size can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or phobos.apple.com isn't blocked by a firewall or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under "Advanced steps > Rename, move, or delete the iOS software file (.ipsw)" below for file locations.
Restore your device while connected to a different network.
Restore using a different computer. -
I get this error message when trying to upgrade software "The Iphone update software server could not be contacted" Can anyone help?
I'd start with the following document:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
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