When trying to update my reader, it hangs up during step 2 & I get a message that a virus was detect

when I try to update my reader it hangs up during step 2 & says a virus was detected & download aborted

1st time was when a news letter suggested my PDF Downloads of there letter probably were not working because of outdated programs & they linked Adobe for an update download. WHen the problem I 1st described happen, I then went to Adobe Site & tried it and it happened again.

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Whe trying to install the software I get an error message that a virus was detected....can you help me?

When I try to install the software on my computer I get an error message ....that a virus was detected and deleted. Can you help?

Hi jjmaurer,
There must be virus in your system.
First scan your system and delete the corrupted files then again try to download the Acrobat software.
Please let us know if you require further assistance.
Regards,
Florence

When trying to update my version of itunes, the installer quits and I get a message of "Invalid drive /F:"

I just downloaded an update for the latest version of itunes. The installer quits and I get a message "Invalid drive /F:". Is there a way to manually preform the update?

I'd try the following user tip with that one:
"Invalid Drive X:\" install errors

I am trying to update iTunes on my IMB Thinkpad laptop...keep getting a message that itunes can't find iTunes.msi

I installed iTunes a couple of years ago....have lots of songs, purchase more all the time....and run an i phone, i pad and i pod....I use the ipod for music only. Trying to update the iTunes, which it asks me to do when I open up iTunes on my laptop....I go to update, and it can't get all the way thru....stops and gives me that message saying it can't find iTunes.msi or something about the pathway to it...how do I fix that?

Hello Rneufeld,
Thank you for providing the details of the issue you are experiencing with iTunes. I recommend trying to download the update directly from our site.
You can download the latest version of iTunes here:
Download iTunes
http://www.apple.com/itunes/download/
If you are still not able to install the update, I recommend using the steps in this article and selecting iTunes in step 8:
"The feature you are trying to use is on a network resource that is unavailable" alert when removing Apple software in Windows
http://support.apple.com/kb/TS3704
Once you have it removed, try installing iTunes again using the link above.
Thank you for using Apple Support Communities.
Best,
Sheila M.

I am trying to update Mac software. but each time I download Compressor, I get a message that the update cannot be saved because it may have been corrupted. What should I do?

When I download software updates, I continually get the message "The update “Compressor 1.2.1” can’t be saved.The update could not be expanded and verified. It may have been corrupted or tampered with during downloading. The update will be downloaded and checked again the next time that Software Update runs." What do I need to do? This seems to be blocking other software updates.

By twice, I mean is there at least two copies of the same Time Machine data? Backing up several times a day with Time Machine does not yield two distinct separate restorable sources. Only one is made.

Why am I getting error code 1402 when trying to update adobe reader 10?

Why am I getting error code 1402 when trying to update adobe reader 10?

Impossible to guess the "why" with so little information, but this may be helpful if you want to solve the problem: Error 1402 | Error 1406 | Acrobat, Reader

HT204053 I recently had to cancel my debit card because of unauthorized purchases on Facebook. I have tried to update with 4 different credit cards and every time I get a message saying invalid security code. How do I fix this?

I recently had to cancel my debit card because of unauthorized purchases on Facebook. I have tried to update with 4 different credit cards and every time I get a message saying invalid security code. How do I fix this?

Debit card? Are you sure?
USA iTunes Store does not appear to accept debit cards - http://www.apple.com/legal/itunes/us/terms.html "The iTunes Store, Mac App Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances."

When I plug my iPhone into my computer to sync my iTunes I get a message that says "iTunes cannot read the content of the iPhone" and wants me to restore my phone back to factory settings. Any suggestions so that I don't have to restore?

When I plug my iPhone into my computer to sync my iTunes I get a message that says "iTunes cannot read the content of the iPhone" and wants me to restore my phone back to factory settings. Any suggestions so that I don't have to restore? I have all of my stuff backed up on iCloud but I really don't want to go through the hassle of wiping it clean and putting everything back on.

This is a post from a user named edgar999 and it worked PERFECTLY:
"OK - this is how it works:
In order to backup from iCloud you cannot use iTunes!
Therefore disconnect your device from your computer.
Turn on your device and go to Settings and then go to General.
At the bottom of this submenu there is a buttom "Reset"
If you push that buttom you see 6 different Erase settings to chose from!
Chose "Erase All Content and Settings" because this will wipe everything from your device and will let you restore from iCloud! (I tried the top "Reset All Settings" but that did not let me use iClouds afterwards!)
Once you pushed that buttom your device will be wiped clean and after some time you will see the Device Welcome Screen like on a new device!
After choosing your location you will be asked to setup your WiFi-conection. After you joint to your Wifi you will be given the choice to restore the iPad from a backup from the iCloud. Choosing this backup will prompt you with your apple ID and password.
Restoring from a backup can take some time. The process uses your Wi-Fi connection to download settings, content and data. If you had a lot of content on your device, this can take a while. The restore screen should give you estimates at each stage of the restore process, starting with restoring the settings and then booting into the iPad. When the iPad home screen appears, the device will continue the restore process by downloading all of your applications.
If you are restoring from a backup because you have run into problems with your device that can only be solved by restoring it, you can first choose your latest backup. If you still have problems, you can move on to the next latest backup, repeating the process until (hopefully) the problem is cleared."
THANK YOU edgar999!!!!

I am trying to update my iphone to the latest software version, but am getting a message saying 'make sure your network settings are correction and your connection is active'. i know my connection is active, so how can I fix this problem?

I am trying to update my iphone to the latest software version, but am getting a message saying 'make sure your network settings are correction and your connection is active'. i know my connection is active, so how can I fix this problem?

Hi there pamela123456,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
-Griff W.

Recently when trying to save an edited version of a photo in cs6 i get this message {could not save (filename) because write access was not granted}. Why is this? and what to do?.

Recently when trying to save an edited version of a photo in cs6 i get this message {could not save (filename) because write access was not granted}. Why is this? and what to do?.
robinh 380102549

It seems you lack the rights to change the file, so you may want to repair permissions.
Do you have administrator rights?
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html
http://forums.adobe.com/docs/DOC-2325

When insert my lexar USB flash drive I get the message that the disk was not readable by this computer. It has worked previous to this and I do not want to lose the data by reformatting the drive. How can I reformat this drive and not lose my data?

When insert my lexar USB flash drive I get the message that the disk was not readable by this computer. It has worked previous to this and I do not want to lose the data by reformatting the drive. How can I reformat this drive and not lose my data?

You can't reformat it and not wipe everything on it.
Have you tried a different USB port?
Only other option, back it up on a different computer.

A lot of my music is on an external Hard Drive, currently "H" drive. When I try to play a song in the Library in Itunes I get the message that it can't find the music. Info says it's in a different location "G" Drive. But it's not. it's in "H" Drive.

A lot of my music is on an external Hard Drive, currently "H" drive. When I try to play a song in the Library in Itunes I get the message that it can't find the music. Info says it's in a different location "G" Drive. But it's not. it's in "H" Drive. How do I tell it where to go?

What if you take this same topic of an external hard drive with music but instead of directly attached to the computer the music is on a Network Attached hard drive(NAS)? Will I be able to add music to my ipod without any problem? Step that up a notch, will the two computers on my network be able to recognize the music on the NAS? Will the two users be able to create their own playlists and update their ipods independently? Now step up that up one more notch, will I be able to do this with one PC running XP and my macbook with OS X?
Before I run out and buy a NAS I want to be certain. I also would like to convert my DVD library in the future and put it on the network available to an AppleTV or other UpNp media player in the future, because I love having power at my finger tips.

I am trying to delete an XLS file from a network drive and am getting a message that says the file cannot be deleted because it is in use. I can't see where it is in use and have tried to reboot the computer to no avail.

I am trying to delete an XLS file from a network drive and am getting a message that says the file cannot be deleted because it is in use. I can't see where it is in use and have tried to reboot the computer to no avail. I can delete other files but several XLS files are giving me this message.

You said it was a network drive. So is someone else on the network using that same file or may have have left with excel still accessing it on their system?

I am trying to restore an ipod to the factory settings. However I get a message that my username or password is incorrect. I am using my correct Apple id and password. What is the problem, please?

I am trying to restore an ipod to the factory settings. However I get a message that my username or password is incorrect. I am using my correct Apple id and password. What is the problem, please?

Was that Apple ID and password the original owner of the iPod? If not, try using the Apple ID and password of the original owner.

I've tried downloading iOS5 several times and after an hour each time I get a message that says my network connection has timed out. But I can't find any information about "timing out" or how to correct the situation. Any help?

I've tried downloading iOS5 several times and after an hour each time I get a message that says my network connection has timed out. But I can't find any information about "timing out" or how to correct the situation. Any help?

Disable your antivirus and firewall, and try again.

When trying to update my reader, it hangs up during step 2 & I get a message that a virus was detect

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