When unlocked, pc automatically turns audio to mute.

Hello, I have an hp Envy 15 j037el and after the windows 8.1 update happens that when the screen is locked and I unlock it with fingerprint or password, the pc automatically turns the audio to mute.
Thanks in advance
FV

Hello @Archangel52210,
I understand that you are having issues with your new computer running Windows 8.1 where the audio is muting automatically. I am providing you with an HP Support document: Using Recovery Manager to Restore Software and Drivers (Windows 8), which you can use to restore the original drivers that came with your computer. As these drivers and their settings worked I believe they will again and hopefully when they are updated next time hey take better.
Please re-post if you require additional support. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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