When updating to the latest OS X my wife's Mac Book Pro locked at a grey screen with an apple icon and status bar. Is there any way to recover the data on the laptop and complete the OS install?
When my wife's Mac Book Pro was being updated to the latest version of OS X the laptop locked up at a grey screen with the Apple icon and status bar. Is there any way to recover the data and complete the install? I have not tried anything yet because of the data issue. I am not sure which OS X version as I did not install the software.
Used Macs of every description are always available on Ebay and Craigslist and from a plethora of online used-Mac resellers. Apple sells refurbished late-model Macs at 10-20% discounts with a new-computer warranty and the opportunity to extend the warranty with AppleCare.
http://store.apple.com/us/browse/home/specialdeals/mac
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My daughter just synched her new iphone with her itunes account and it wiped out her contacts and pictures. Is there any way to recover them?
Sorry, unless she backup up the new phone before or is using iCloud to save the photos, the photos are gone.
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Because the Firefox update today required me to update and install an update to an adobe application and then required me to restart my computer I "lost " the connection to my previous session and tabs. Is there any way to recover my tabs from yesterday?
Do you memeber the complete wording of the error message?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Wife's Mac Book Pro locked up. She shut it down by holding power button unitl it shut down, when she powers it up now it will not allow her to log in on the log in screen. Any suggestions?
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless. -
I am having trouble getting my My Mac Book Pro 15" Retina to wake up with an Apple Bluetooth Keyboard and Mouse while Docked in a Hengedock vertical docking station. The Keyboard and mouse work great with the laptop lid open but when closed in the docking station the bluetooth signal does not seem to transmit. Is there a setting that can be changed to allow an Bluetooth keyboard and mouse to wake the computer while docked?
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test. -
What do I do when I power up the computer and get a grey screen with a folder icon and a question mark?
vickyfromosseo wrote:
What do I do when I power up the computer and get a grey screen with a folder icon and a question mark?
Read this: A flashing question mark or globe appears when you start your Mac -
Due to recurring problems with Windows 8, I had to "refresh" my laptop. As a result, my computer was reset to its factory settings, and Mozilla Firefox was stripped out. I have lost my bookmarks, browser history, and cookies.
Is this lost information still present somewhere on my computer's hard drive? (I did get a list of removed apps afterwards.) Is there any way to recover and restore my bookmarks, at the very least?
I have yet to reinstall Firefox, because I do not want to overwrite anything that might still be present.Hold on before installing. Firefox isn't going to look in the C:\Windows.old folder.
To show hidden files, see: http://windows.microsoft.com/en-us/windows/show-hidden-files
Then look for:
C:\Windows.old\Users\''username''\AppData\Roaming\Mozilla\Firefox\Profiles
Can you find a folder there named something gibberish.default? -
Our daughter just got an iPad mini and I originally set it up under my Apple ID in order to create an Apple ID for her (she's under 13 so I set up iCloud family)... is there any way to switch the main user to her so that she can use iMessage and such under her own account? When she uses iMessage it's my account. I can't find a solution anywhere. Thank you!!
Hi Maudluna,
I understand you would like to sign out your Apple ID from an iPad. You can do this easily by following the steps in the article below. I have also linked to an article about Family Sharing which can help you create and manage multiple accounts:
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store - Apple Support
Start or join a family group using Family Sharing - Apple Support
Family Sharing makes it easy for up to six people in your family to share each other’s iTunes, iBooks, and App Store purchases without sharing accounts. Pay for family purchases with the same credit card and approve kids’ spending right from a parent’s device. And share photos, a family calendar, and more to help keep everyone connected.
Thank you for contributing to Apple Support Communities.
Take care,
Bobby_D -
I have a Mac Book Pro and downloaded the latest software OS X. Now whenever I start my computer, I have to wait for Windows Mac to do its thing. I checked and the "open at login" option is not checked. How can I turn this feature off? It's driving me nuts!!
All fixed Barry. When I went to restart my computer, the question was right there. Do you want to open Windows when opening. NOPE!!
I tried it a few times and thank goodness it worked. Thank you for your help today.
Best,
Michelle -
Yesterday I got back home and turned on my macbook pro and it was being stuck at the grey apple booting part! I read the instruction on the Catelog that came along the Macbook and followed the instructions and opened the Mac OS X Utilities I had to erase the drive and I didnt have any clue how to back up from the Mac OS X utilities pane as I wasnt allowed to enter my user or go further that part! So I erased and repaired the drive and I am now Reinstalling my Mac OS X Lion but when I was selecting which disk would I like to reinstall I saw my disk that contains all my photos,songs,videos etc. (called Recovery HD) but when I wanted to select it they wouldn't allow me as it says " this disk is locked" on it. Is there any way to unlock and take back my data or any way to recover what I've had ?! I really need some help .. Please help!
Good that you can boot from your recovery disks and see your data and kudos for having a current backup. You need to get the internal drive to be healthy so you can boot from it.
With your recovery disk booted use Disk Utility to examine your internal drive. Does the S.M.A.R.T. status say "Verified" or some other status? If it is not "Verified" stop and post back. If it is "Verified" click on "Macintosh HD" (or an alternative name for your system drive) and do a Disk Repair. Does it repair successfully?
Follow the instruction at http://support.apple.com/kb/TS2570 and see if that fixes the problem. If you get to the part about erasing and resintalling post back before you do that. -
I brought my ipad last week,my partner took it to work, and lost it,i don't have the serial number,is there any way to track it?
no, not unless "find my iphone" was turned on before it was lost.
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When i turn on my Mac book air I get a white screen with an apple and spinning pinwheel
Why won't my Mac book air turn on? I get a white screen with apple and spinning pinwheel.
If you wish help you are going to have to tell us more then that.
What version of OS X is your MBA running?
What did you change before this started?
Allan -
I lost all my date while upgrading to IOS7. Is there any way to recover my data ?
I was trying to upgrade my iphone software to IOS 7.0 through mobile and not through Itunes. whats more, I did'nt do the back up. It did the download and updation normaly, but once the phone was restart, it asked me to connect to Itunes and itunes just simply erased all my data. (crap crap crap). Is there any solution to restore my lost data.....???? I may lose my job due to this shity update as I have lost all my contacts. Please help.
If you had not backup your iPhone with iTunes, you need a third recovery tool to get your data back. I find this easy iPhone recovery tool(you can trial it before pay it):
http://easy-iphone-recovery.blogspot.com/iphone-recovery-resource.html
It give a step by step instruction to guide you on this blog.
You may try it. Good Luck! -
Is there any way to recover my data?
I have had my iBook for just over 5 years now and I have now received a error code
2STF/3/3: ATA-100 ata-6 - Master
I am trying everything I know to recover the inaccessible data. I am considering taking it to a professional but I am going to hope that I can be offered any suggestions of what I can possibly do.
The latest thing I tried doing is linking my iBook to another computer to transfer the data but I get a pinwheel that never stops with firewire. I have done ethernet in the past but the computer now doesn't let me get to the desktop anymore.
Is trying to recover my data a lost cause or is there a option I can be suggested that I have not tried yet?Firewire Target mode is your best bet right now.
Get Data Rescue or FileSalvage & see if they can recover much...
http://www.apple.com/downloads/macosx/systemdiskutilities/filesalvage.html
http://subrosasoft.com/OSXSoftware/index.php?mainpage=product_info&productsid=74
(Both have a Free Demo to see if it could or not, but you'll need another drive to recover to).
Or professional Data Recovery Services. -
My 3GS was dropped into water-is there anything I c an do to save it? It will power up and I put it through the restore procedure, which it seemed to respond to, but it still won't work. HELP!!
It is very likly dead.
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