When using facetime the other party can see us but not hear us
When trying to use Facetime, we can see and hear the other people, but they can only see us. Any suggestions or settings for us to check?
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Probably the first thing you want to do is close face time, then doulbe tap the home button to see the task bar... Touch and hold any of those icons until they jiggle, then close them all off by touching the minus sign. Then reboot the pad by holding the sleep and home buttons until the apple logo appears. Ignore the red slider.
Sometimes this reset fixes bugs.
Then, confirm your mike is working. Open any app that records things, and see if it hears you. There have been some discussions about broken mikes.
Then try it again.
Similar Messages
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When using Facetime.. the other person can see and hear me, but I can't hear or see them.. Does anyone have any solutions?? The only thing I can see is a still picture of them
Hi mduggan,
Thanks for visiting Apple Support Communities.
If the other person can't see you during a FaceTime call, first use the Camera app on the iPhone to make sure the camera is working properly. If you don't see an image when using the Camera app, try these troubleshooting steps first:
If the screen shows a closed lens or black image, force quit the Camera app.
Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
Try turning iPhone off and then back on.
If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
You can find these steps and more information here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
If the camera is working normally, next troubleshoot FaceTime using the steps in this article:
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
All the best,
Jeremy -
When using Facebook video calling, I am not able to see the image of the person I am calling but the other party can see my image. This problem just came up.
When using Facebook video calling, I am not able to see the image of the person I am calling but the other party can see my image. This problem just came up.
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When I FaceTime the other person can't see me. Please help
When I FaceTime the other person can't see me. Please help
Does the front (FT) camera work in via the Camera app?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem. The cameras do fail sometimes.
Apple Retail Store - Genius Bar -
When I contact someone on FaceTime, they can see me but not hear me. I can see and hear them. No one has ever been able to hear me. What am I doing wrong?
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
I saw one post where a user said dust got inside the small microphone hole. Using a vacuum cleaner removed the dust and restored the audio.
Cheers, Tom -
I have MacBPro and when I call wife's I pad, she can see me but not hear me. Any fix?
HI,
I presume this is FaceTime you are using on the Mac ?
Make sure these ports are open in your router
http://support.apple.com/kb/HT4245
9:37 PM Wednesday; December 26, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images." No, Seriously -
Help? It doesn't seem to be working.
does it work with voice memos? If it only doesnt work with FaceTime then you should press the lower left button and maybe that will work...
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When I call someone using FaceTime from my mac, they can see me but not hear me. Is there something I need to do to make this happen? I also have an iPad 2 and FaceTime works great on it if I call somebody. Why no sound from my mac FaceTime using a mac pro and isight camera, mike combo.
If I use google it works. If I use Ichat, it works. If I use skype it works.This sounds like something similar to https://discussions.apple.com/thread/3388112?start=105&tstart=0.
Try turning down the speak volume (System Preferences->Sound->Output->Output Volume) or the microphone gain (System Preferences->Sound->Input->Input Volume). Do this on both sides of the call. -
Having upgraded iOS7 on both my iPad and iPhone yesterday, I am now not able to use my FaceTime on either device. I seem to get through and the other party can hear me but I can see nor hear nothing.
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Cheers, Tom -
When we facetime others, they can see us, but we can't see them.....suggestions on how to fix this?
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Cheers, Tom -
When using facetime, how many people can you be connectedto at once? The reason I ask this question is, I am wanting to conduct teleconference meetings with my staff who are spread out throughout the state and I would like to be able to have seven people in total connected to facetime at once.
Currently only one person. A lot of users want to be able to FT multiple users.
Send feedback to Apple requesting it. Maybe in a future iOS update or iPad it will be available.
http://www.apple.com/feedback/ipad.html
Cheers, Tom -
How can I force mount a dvd that isn't even seen by Disk Utility? I can see it on the Mac when using my Windows 7 partition via Boot Camp, but not in Lion, which is how I would rather be running.
Well if there is a EFI block, then running a program in OS X isn't going to do a lick of good.
After all EFI was designed for Trusted Computing and Digital Rights Management, to act between the OS and hardware, can read drives, contact the Internet and everything.
Windows doesn't use EFI, will have UEFI in Windows 8 though. -
No sound for incoming calls but it works using speaker and earpiece. I can't hear anything but the other party can hear me clearly. I was told it's hardware problem. Would anyone please help me? Thanks
This is an annoying problem for many people. Most likely your dock connector (on the bottom where you plug in your phone) is dirty or screwed up and is probably just coincidence that it happened after you updated. Some people have had success cleaning the port with a dry clean tooth brush. There is a long discussion going on at the thread I linked below. Good luck...
https://discussions.apple.com/thread/2475631 -
When using FaceTime the picture is delayed and goes black ever since I updated to iOS6.0.1???
Since I updated to iOS 6.0.1 when using FaceTime the picture is delayed and goes black???
The <b>authorize<i></i>.net</b> website is using autocomplete=off to prevent Firefox from saving and filling the name and password.
You can remove autocomplete=off with a bookmarklet to make Firefox save the name and password.
*http://kb.mozillazine.org/User_name_and_password_not_remembered
*https://support.mozilla.org/kb/Username+and+password+not+remembered -
I am so discouraged with my iPhone 4 I have had nothing but problems and no one has been helpful at all but now i am really upset i have been complaining to ATT store and then to the APPLE store and that is when i really got messed up first I told the greeter that my phone will let me call or recieve a call and the other party can hear me and I can hear them but after a 5 to 10 minutes span all of a sudden the other party cannot hear me at all but i am hearing them very clearly some people are saying you must have hit the mute button by mistake and i didnt do any such thing on my end this happens on atleast 98% of my calls and the other 2% complain after a short period of being on the phone that they get static or scratching sounds on their end nobody has been able to help me yet Anyone having the same problem as me out there
Morning Lupoipia,
Thanks for using Apple Support Communities.
If you can't be heard by someone who is calling, take a look at this article:
iPhone: Can't hear through the receiver or speakers
http://support.apple.com/kb/TS1630
Best of luck,
Mario
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