WHEN USING FACETIME, THE OTHER PERSON CAN SEE AND HEAR ME BUT I CANT HEAR THEM AND THEIR VIDEO IS A STILL PICTURES.. DOES ANYONE HAVE ANY ANSWERS???
When using Facetime.. the other person can see and hear me, but I can't hear or see them.. Does anyone have any solutions?? The only thing I can see is a still picture of them
Hi mduggan,
Thanks for visiting Apple Support Communities.
If the other person can't see you during a FaceTime call, first use the Camera app on the iPhone to make sure the camera is working properly. If you don't see an image when using the Camera app, try these troubleshooting steps first:
If the screen shows a closed lens or black image, force quit the Camera app.
Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
Try turning iPhone off and then back on.
If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
You can find these steps and more information here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
If the camera is working normally, next troubleshoot FaceTime using the steps in this article:
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
All the best,
Jeremy
Similar Messages
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When using facetime the other party can see us but not hear us
When trying to use Facetime, we can see and hear the other people, but they can only see us. Any suggestions or settings for us to check?
Learn sign language?
Or
Probably the first thing you want to do is close face time, then doulbe tap the home button to see the task bar... Touch and hold any of those icons until they jiggle, then close them all off by touching the minus sign. Then reboot the pad by holding the sleep and home buttons until the apple logo appears. Ignore the red slider.
Sometimes this reset fixes bugs.
Then, confirm your mike is working. Open any app that records things, and see if it hears you. There have been some discussions about broken mikes.
Then try it again. -
When I FaceTime the other person can't see me. Please help
When I FaceTime the other person can't see me. Please help
Does the front (FT) camera work in via the Camera app?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem. The cameras do fail sometimes.
Apple Retail Store - Genius Bar -
Help? It doesn't seem to be working.
does it work with voice memos? If it only doesnt work with FaceTime then you should press the lower left button and maybe that will work...
-
I've read the suggestions for fixing this, and none of them work. I've updated my .htaccess to match MIME types for .ogv, I've uploaded the files as both Binary and ASCII, neither method works. The .ogv file plays fine when you load it from a local file, but it will not play when viewed from a remote server. I've confirmed with my hosting company that the .htaccess and all other issues for HTML5 are up-to-date. Safari and Chrome play the HTML5 videos just fine, but Firefox will not. Does anyone have any concrete answers as to what the problem is. I'm also serving up the video files as .webm and .mp4, but neither of these formats works in Firefox either.
That can happen if the server isn't configured properly to send the files with a by Firefox supported MIME type.
*https://developer.mozilla.org/en/docs/Properly_Configuring_Server_MIME_Types
Did you check via the Web Console which headers Firefox receives when requesting the .ogv file?
If that is OK then it is possible that the file is using an unsupported coding method.
* https://developer.mozilla.org/En/Media_formats_supported_by_the_audio_and_video_elements -
Does anyone have experience of using the Jurassic Park app game on their i-pod touch, and experiencing freezing and/or slow response? If so, could you share any hints or tips that you have found that resolves these issues? Many thanks.
I have not seen that posted here before
Try:
iOS: Troubleshooting applications purchased from the App Store
Contact the developer/go to their support site if only one app.
Restore from backup. See:
iOS: How to back up
Restore to factory settings/new iPod -
HT204380 How come when I make a call on Facetime the other person can't see me?+ but I can see them?
how come when I make a call on Facetime, I can see the person I'm calling but they can't see me?
My guess is one of the two of you has less than a robust, good, fast WiFi connection.
-
While on facetime the other person can tell when you are getting txt, any way to stop this?
On facetime other person kept asking whos texting you??
Alternately, just pay attention to the person your on Facetime with and wait to text until your done. Then, both people get you full attention and no one gets jealous.
-
When I try to view my google email on my iphoine 4s i get the most recent emails and the very old emails, but the ones inbetween are missing. Is there a fix.
yes all emails are in the web based gmail. I have not deleted the account. I forgot to mention that it has been working on my iphone for over 2 years quite well and while I was giving access to the same gmail account to my wifes new iphone when this happend. It changed both the emails on my existing phone and my wifes new phone.
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I have succesfully used it in the past without problems.
Hi mduggan,
Thanks for visiting Apple Support Communities.
If the other person can't see you during a FaceTime call, first use the Camera app on the iPhone to make sure the camera is working properly. If you don't see an image when using the Camera app, try these troubleshooting steps first:
If the screen shows a closed lens or black image, force quit the Camera app.
Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
Try turning iPhone off and then back on.
If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
You can find these steps and more information here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
If the camera is working normally, next troubleshoot FaceTime using the steps in this article:
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
All the best,
Jeremy -
When using Facebook video calling, I am not able to see the image of the person I am calling but the other party can see my image. This problem just came up.
When using Facebook video calling, I am not able to see the image of the person I am calling but the other party can see my image. This problem just came up.
-
Hi there, since I installed Mavericks, when I am having a video conference with Facetime, and I maximize its window, the other person stops seeing me (my camera turns off.
Is this a bug? or do we have any solution to this annoying issue?
Thanks!Hi cpfrances,
Thanks for using Apple Support Communities. This article has some steps you can take to isolate and troubleshoot the issue with your built-in iSight camera:
How to Troubleshoot iSight
http://support.apple.com/kb/ht2090
Important: Follow these instructions in order. Test the camera between steps to see if the issue is resolved.
Built-in iSight cameras
These steps are for iSight cameras that are built into a computer, such as the iMac G5 (iSight) or later, the MacBook, or MacBook Pro.
See if the issue is application-specific.
Try another application (iSight works with applications like iChat, PhotoBooth, and iMovie HD 6) to see if the iSight camera exhibits the same behavior in all applications. If it only happens in one application, try reinstalling that application.
See if the issue is user-specific.
Test your iSight camera in another user account. If the issue only occurs in one user, the issue would be isolated to user settings.
Find out if the computer recognizes the iSight
Check System Profiler (in the Utilities folder, inside the Applications folder). Under the USB header, check to see if the iSight camera is detected.
Reset SMC or PMU
Reset your computer's SMC or PMU, and then check System Profiler again. (SMC reset instructions for iMac G5 (iSight), Intel-based iMacs; PMU reset instructions for MacBook and MacBook Pro.)
If your built-in iSight camera is still not behaving correctly after trying all these steps, you may need to contact Apple or an Apple-Authorized Service Provider for service.
Cheers,
- Ari -
I just put Facetime on my MacBook and Ipad. I can connect and recieve video but no sound. The other person can hear me. If I use Skype everything works fine. I can't find any where in Facetime to change settings for the audio. Any suggestions
Options for when an iOS device gets locked because of forgotten passcode:
Restore (and reset passcode) on your device by connecting it to the last computer to which it was connected:
iTunes: Backing up, updating, and restoring iOS software - http://support.apple.com/kb/HT1414
If you cannot connect it to the computer to which the device was last connected (or the device was never connected to a computer) you will have to use recovery mode to completely reset the device, losing all data:
iOS: Unable to update or restore - http://support.apple.com/kb/HT1808 - recovery mode (e.g., cannot connect to computer last used to sync device, iTunes still asks for a password)
If recovery does not work there's:
DFU mode: http://osxdaily.com/2010/12/04/ipad-dfu-mode/
How to put iPod touch / iPhone into DFU mode - http://geekindisguise.wordpress.com/2009/07/16/how-to-put-ipod-touch-iphone-into -dfu-mode/ -
When I'm on facetime the other person cant hear me but I can hear them. Why is this?
when I'm on facetime the other person cant hear me but I can hear them. Why is this?
Make sure youe volume is turned up and your microphone isn't muted.
Jackson -
When using facetime, how many people can you be connectedto at once? The reason I ask this question is, I am wanting to conduct teleconference meetings with my staff who are spread out throughout the state and I would like to be able to have seven people in total connected to facetime at once.
Currently only one person. A lot of users want to be able to FT multiple users.
Send feedback to Apple requesting it. Maybe in a future iOS update or iPad it will be available.
http://www.apple.com/feedback/ipad.html
Cheers, Tom
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