When using program RFDM3000/Automatic creation of dispute cases what is the difference with the option of Automatic incoming payment and Open items?
We currently have a batch jobs running for each, automatic incoming payment and open items. This was set up in the past and we are trying to determine what the difference is for each of these functions? Do you need to have the automatic incoming run prior to the open items for residuals and payments on accounts?
Hi Chris,
Program RFDM3000 creates dispute cases for residual items arising during automatic incoming payments (account statement, lockbox), during check presentation, or in postprocessing.
Alternatively, you can use the program to create dispute cases for open receivables items. You can use the selection criteria to restrict the quantity of open items (for example, using the document type and posting key for residual items from incoming payment postings).
You will find more information in the link below
http://help.sap.com/saphelp_erp2004/helpdata/en/0b/e07340b0c6980ae10000000a155106/content.htm
Regards,
Jose
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I am now still testing the Dispute management .. but it's my first time to see that some times created dispute case does not get updated with the payment posted against the invoice which the dispute case has been raised .. when i trying to add open item to the current dispute case i face this Error..
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Your kind feed back is highly appreciated..
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Mahmoud EL NadyHi
Thanks for straight forward solutions its now working properly after run the program.. thanks too much..
also do i need to run this program periodically or once i notice that one dispute case it not getting updated?
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