When waking up from standby, monitors power up but no picture is displayed. HP ENVY Phoenix h9

Product: HP ENVY Phoenix h9 PC Series
Product #: H3Y51AA#BL
Model: h9-1387
OS: Windows 8 64-bit
Monitors: DELL 2407WFPHC x 2
Updated graphics drivers to latest non-beta version.
Hello,
Since purchasing my PC a few months ago, there has been one "display" problem after another. This is the current problem:
When stepping away from my computer, I lock it via Win+L and shortly after my monitors turn off. When returning a short time later, I attempt to wake up (But not really "wake up"... To try and fix previous display problems, I've already disabled hibernation and sleep options) my computer by moving my mouse. This causes the monitors to exit standby and power up, but all that is dispalyed is black screens when I should have been presented with the login screen.
Mouse and keyboard clicks do nothing and I'm stuck at black screens. To continue, I press my PC's power button which causes the hard drives to spin-up and shortly after the computer turns off. I press the power button again and the computer boots to the login screen where once I enter my password, Windows loads and all my programs etc are displayed as they were before I locked my PC.
You can see previous problems I've had listed below, hopefully they will also help you detect the cause of the current problem.
Please help.
Thanks!
Peter
Previous problems that I've had:
1) When waking from hibernation, the computer would not wake monitors from standby leaving no way to login and save work. Hard reboot required. Solution: Disable Windows hibernation features.
2) Error along the lines of "Display driver failed and have recovered". Possible solution: Disabled hardware acceleration in Firefox.
3) When waking from standby, I find my 2 monitors have merged into one, and at a different resolution than normal. Once entering password to login, programs that were on seperate monitors are now on the same monitor. Right-clicking the desktop and selecting "Screen Resolution" -> "Detect" would set the monitors back to normal until the problem occurs again. Possible solution: Updated graphics card driver. Not sure if this problem has been fixed, it may have just been covered up by the new problem mentioned above.
This question was solved.
View Solution.

Hey peterallcdn,
I'm sorry you're running into this resuming from sleep issue. Sometimes services that are trying to resume can cause issues like this. I would suggest trying a clean boot (booting with only essential system services running) and then seeing if it resumes from sleep properly.
Here are the steps to disable non-critical services:
1. Windows + Q to bring up Search
2. Type 'msconfig' and press Enter
3. Click the Services Tab
4. Check the Hide All Microsoft Services box
5. Click the Disable All button
6. Click Apply and Restart
When you restart Windows should only load essential system services, no 3rd party software. Lock the computer and let it go into sleep mode as you usually do and then try to resume from sleep. Let me know what the result of that is.
I have seen other cases where Google Talk or antivirus programs will prevent the computer from resuming properly.

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[ 3934.059390] i915 0000:00:02.0: BAR 6: [??? 0x00000000 flags 0x2] has bogus alignment
[ 3934.110013] i915 0000:00:02.0: BAR 6: [??? 0x00000000 flags 0x2] has bogus alignment
[ 3934.110959] i915 0000:00:02.0: BAR 6: [??? 0x00000000 flags 0x2] has bogus alignment
[ 3934.112394] i915 0000:00:02.0: BAR 6: [??? 0x00000000 flags 0x2] has bogus alignment
[ 3934.113067] i915 0000:00:02.0: BAR 6: [??? 0x00000000 flags 0x2] has bogus alignment
[ 3934.113692] pci_bus 0000:01: Allocating resources
[ 3934.113737] pcieport 0000:00:1c.0: bridge window [mem 0x00100000-0x000fffff 64bit pref] to [bus 01] add_size 200000
[ 3934.113759] pcieport 0000:00:1c.0: bridge window [mem 0x00100000-0x000fffff] to [bus 01] add_size 200000
[ 3934.113784] pci_bus 0000:02: Allocating resources
[ 3934.113830] pcieport 0000:00:1c.1: bridge window [mem 0x00100000-0x000fffff 64bit pref] to [bus 02] add_size 200000
[ 3934.113855] pci_bus 0000:03: Allocating resources
[ 3934.113951] pcieport 0000:00:1c.2: bridge window [mem 0x00100000-0x000fffff 64bit pref] to [bus 03] add_size 200000
[ 3934.113975] pci_bus 0000:04: Allocating resources
[ 3934.114022] i915 0000:00:02.0: BAR 6: [??? 0x00000000 flags 0x2] has bogus alignment
[ 3934.114052] pcieport 0000:00:1c.0: res[14]=[mem 0x00100000-0x000fffff] get_res_add_size add_size 200000
[ 3934.114072] pcieport 0000:00:1c.0: res[15]=[mem 0x00100000-0x000fffff 64bit pref] get_res_add_size add_size 200000
[ 3934.114091] pcieport 0000:00:1c.1: res[15]=[mem 0x00100000-0x000fffff 64bit pref] get_res_add_size add_size 200000
[ 3934.114109] pcieport 0000:00:1c.2: res[15]=[mem 0x00100000-0x000fffff 64bit pref] get_res_add_size add_size 200000
[ 3934.114147] pcieport 0000:00:1c.0: BAR 14: no space for [mem size 0x00200000]
[ 3934.114165] pcieport 0000:00:1c.0: BAR 14: failed to assign [mem size 0x00200000]
[ 3934.114207] pcieport 0000:00:1c.0: BAR 15: no space for [mem size 0x00200000 64bit pref]
[ 3934.114225] pcieport 0000:00:1c.0: BAR 15: failed to assign [mem size 0x00200000 64bit pref]
[ 3934.114265] pcieport 0000:00:1c.1: BAR 15: no space for [mem size 0x00200000 64bit pref]
[ 3934.114283] pcieport 0000:00:1c.1: BAR 15: failed to assign [mem size 0x00200000 64bit pref]
[ 3934.114322] pcieport 0000:00:1c.2: BAR 15: no space for [mem size 0x00200000 64bit pref]
[ 3934.114339] pcieport 0000:00:1c.2: BAR 15: failed to assign [mem size 0x00200000 64bit pref]
[ 3934.114382] pcieport 0000:00:1c.2: BAR 15: no space for [mem size 0x00200000 64bit pref]
[ 3934.114400] pcieport 0000:00:1c.2: BAR 15: failed to assign [mem size 0x00200000 64bit pref]
[ 3934.114438] pcieport 0000:00:1c.1: BAR 15: no space for [mem size 0x00200000 64bit pref]
[ 3934.114455] pcieport 0000:00:1c.1: BAR 15: failed to assign [mem size 0x00200000 64bit pref]
[ 3934.114481] pcieport 0000:00:1c.0: BAR 14: no space for [mem size 0x00200000]
[ 3934.114498] pcieport 0000:00:1c.0: BAR 14: failed to assign [mem size 0x00200000]
[ 3934.114536] pcieport 0000:00:1c.0: BAR 15: no space for [mem size 0x00200000 64bit pref]
[ 3934.114553] pcieport 0000:00:1c.0: BAR 15: failed to assign [mem size 0x00200000 64bit pref]
[ 3934.115184] i915 0000:00:02.0: BAR 6: [??? 0x00000000 flags 0x2] has bogus alignment
[ 3934.116060] i915 0000:00:02.0: BAR 6: [??? 0x00000000 flags 0x2] has bogus alignment
[ 3934.176869] IPv6: ADDRCONF(NETDEV_UP): wlp2s0f0: link is not ready
[ 3934.606118] PM: Syncing filesystems ... done.
[ 3935.195990] PM: Preparing system for mem sleep
[ 3935.196344] Freezing user space processes ... (elapsed 0.002 seconds) done.
[ 3935.198628] Freezing remaining freezable tasks ... (elapsed 0.001 seconds) done.
[ 3935.200146] PM: Entering mem sleep
[ 3935.200200] Suspending console(s) (use no_console_suspend to debug)
[ 3935.990309] sd 0:0:0:0: [sda] Synchronizing SCSI cache
[ 3935.991327] sd 0:0:0:0: [sda] Stopping disk
[ 3936.073998] serial 00:02: disabled
[ 3936.465515] PM: suspend of devices complete after 1263.564 msecs
[ 3936.492220] PM: late suspend of devices complete after 26.662 msecs
[ 3936.494058] r8169 0000:04:00.0: System wakeup enabled by ACPI
[ 3936.494918] xhci_hcd 0000:00:14.0: System wakeup enabled by ACPI
[ 3936.508249] PM: noirq suspend of devices complete after 15.999 msecs
[ 3936.508398] ACPI: Preparing to enter system sleep state S3
[ 3936.516245] PM: Saving platform NVS memory
[ 3936.516260] Disabling non-boot CPUs ...
[ 3936.516374] intel_pstate CPU 1 exiting
[ 3936.518362] smpboot: CPU 1 is now offline
[ 3936.520169] ACPI: Low-level resume complete
[ 3936.520240] PM: Restoring platform NVS memory
[ 3936.520782] Enabling non-boot CPUs ...
[ 3936.520839] x86: Booting SMP configuration:
[ 3936.520841] smpboot: Booting Node 0 Processor 1 APIC 0x2
[ 3936.539156] CPU1 is up
[ 3936.539375] ACPI: Waking up from system sleep state S3
[ 3936.752946] acpi LNXPOWER:02: Turning OFF
[ 3936.753011] acpi LNXPOWER:01: Turning OFF
[ 3936.753049] acpi LNXPOWER:00: Turning OFF
[ 3936.766288] xhci_hcd 0000:00:14.0: System wakeup disabled by ACPI
[ 3936.767038] PM: noirq resume of devices complete after 13.963 msecs
[ 3936.767792] byt_gpio INT33FC:01: restored pin 3 conf0 0x2003cc02
[ 3936.767799] byt_gpio INT33FC:01: restored pin 4 conf0 0x2003cc02
[ 3936.767806] byt_gpio INT33FC:01: restored pin 5 conf0 0x2003cc02
[ 3936.767835] byt_gpio INT33FC:01: restored pin 13 conf0 0x2003cc01
[ 3936.767903] byt_gpio INT33FC:02: restored pin 4 conf0 0x2003cc80
[ 3936.767915] byt_gpio INT33FC:02: restored pin 6 conf0 0x2003cc80
[ 3936.767923] byt_gpio INT33FC:02: restored pin 7 conf0 0x2003cc80
[ 3936.946944] PM: early resume of devices complete after 179.656 msecs
[ 3936.947399] r8169 0000:04:00.0: System wakeup disabled by ACPI
[ 3936.959794] sd 0:0:0:0: [sda] Starting disk
[ 3936.996879] rtc_cmos 00:00: System wakeup disabled by ACPI
[ 3937.124442] r8169 0000:04:00.0 enp4s0: link down
[ 3937.410368] usb 1-1: reset low-speed USB device number 2 using xhci_hcd
[ 3937.681899] usb 1-1: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
[ 3937.840688] usb 1-3: reset high-speed USB device number 3 using xhci_hcd
[ 3938.628369] psmouse serio1: synaptics: queried max coordinates: x [..5672], y [..4722]
[ 3938.690690] psmouse serio1: synaptics: queried min coordinates: x [1380..], y [1192..]
[ 3938.767112] r8169 0000:04:00.0 enp4s0: link up
[ 3939.208191] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
[ 3939.239853] ata1.00: configured for UDMA/133
[ 3939.258353] PM: resume of devices complete after 2309.553 msecs
[ 3939.258744] PM: Finishing wakeup.
[ 3939.258748] Restarting tasks ... done.
[ 3939.314800] systemd[1]: Unit suspend.target is bound to inactive unit. Stopping, too.
[ 3939.370291] IPv6: ADDRCONF(NETDEV_UP): enp4s0: link is not ready
[ 3939.622830] r8169 0000:04:00.0 enp4s0: link down
[ 3939.622842] r8169 0000:04:00.0 enp4s0: link down
[ 3941.265186] r8169 0000:04:00.0 enp4s0: link up
I hope to diagnose the problem so that I can fix it, but from the dmesg message, it's not clear to me what's wrong.
Any help is appreciated, thanks!

I just started having the same problem on my desktop. Nothing in the logs that I can find, just Suspending system... and that's it.
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Interval Since Last Panic Report: 3901 sec
Panics Since Last Report: 1
Anonymous UUID: BE4BB7BB-FF5F-4343-9806-47D7A9743D1A
Sat Aug 29 21:16:07 2009
panic(cpu 0 caller 0x226297): "thread_invoke: preemption_level 1, possible cause: blocking while holding a spinlock, or within interrupt context"@/SourceCache/xnu/xnu-1456.1.25/osfmk/kern/sched_prim.c:1471
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0x5cb53918 : 0x21acfa (0x5ce650 0x5cb5394c 0x223156 0x0)
0x5cb53968 : 0x226297 (0x5864e8 0x1 0x5864a8 0x225e89)
0x5cb539e8 : 0x22699d (0x87f401c 0x87f401c 0x5cb53a48 0x232085)
0x5cb53a58 : 0x226a2b (0x0 0x0 0x0 0x21910a)
0x5cb53a78 : 0x29c008 (0x0 0x0 0x5cb53acc 0x1)
0x5cb53b08 : 0x32e160 (0x7f5d150 0x95d7900 0x4a997e49 0x3121c3)
0x5cb53b38 : 0x34911c (0x100a8c0 0x8162c04 0x5cb53be8 0x2345ba)
0x5cb53cb8 : 0x357d77 (0x587d9f00 0x0 0x0 0x5cb53d10)
0x5cb53d48 : 0x4aeb5f (0x961a660 0x0 0x587d9f00 0x5cb53e44)
0x5cb53e08 : 0x4b4eea (0x961a660 0x5cb53e44 0x84aaa00 0x587d9f00)
0x5cb53ee8 : 0x4b52ff (0x84aaa00 0x0 0x87d81b4 0x39)
0x5cb53f78 : 0x4ed85f (0x8259d20 0x84d6b48 0x87d81b4 0x2270aa)
0x5cb53fc8 : 0x29d3fd (0x84d6b44 0x1 0x10 0x81ed9e4)
BSD process name corresponding to current thread: mDNSResponder
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10A432
Kernel version:
Darwin Kernel Version 10.0.0: Fri Jul 31 22:47:34 PDT 2009; root:xnu-1456.1.25~1/RELEASE_I386
System model name: iMac7,1 (Mac-F42386C8)
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com.parallels.kext.prl_netbridge 4.0 3844.409800
com.parallels.kext.prlusbconnect 4.0 3844.409800
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com.parallels.kext.prl_hypervisor 4.0 3844.409800
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at.obdev.nke.LittleSnitch 2.1.05
com.apple.driver.InternalModemSupport 2.6.0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleHWSensor 1.9.2d0
com.apple.driver.AppleHDA 1.7.4a1
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com.apple.driver.AppleIntelNehalemProfile 11
com.apple.driver.AppleIntelMeromProfile 19
com.apple.driver.ACPISMCPlatformPlugin 3.4.0a20
com.apple.driver.AppleGraphicsControl 2.8.16
com.apple.driver.AppleBacklight 170.0.2
com.apple.driver.AppleLPC 1.4.6
com.apple.ATIRadeonX2000 6.0.0
com.apple.driver.AppleHIDKeyboard 1.1.5f1
com.apple.driver.CSRHIDTransitionDriver 2.2f18
com.apple.iokit.SCSITaskUserClient 2.5.0
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.5.0
com.apple.driver.AppleUSBHub 3.7.8
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleAHCIPort 2.0.0
com.apple.driver.AppleIntelPIIXATA 2.5.0
com.apple.driver.AppleUSBEHCI 3.7.5
com.apple.iokit.AppleYukon2 3.1.14b1
com.apple.driver.AirPortBrcm43xx 410.91.20
com.apple.driver.AppleFWOHCI 4.3.4
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleRTC 1.3
com.apple.driver.AppleUSBUHCI 3.7.5
com.apple.driver.AppleACPIButtons 1.3
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.3
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 90.0.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.0.11
com.apple.driver.AppleIntelCPUPowerManagement 90.0.0
com.apple.driver.AppleHDAPlatformDriver 1.7.4a1
com.apple.driver.AppleHDAHardwareConfigDriver 1.7.4a1
com.apple.driver.DspFuncLib 1.7.4a1
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 73.0
com.apple.iokit.IOBluetoothSerialManager 2.2f18
com.apple.iokit.IOSerialFamily 10.0.2
com.apple.iokit.IOAudioFamily 1.7.0fc16
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.7.4a1
com.apple.iokit.IOHDAFamily 1.7.4a1
com.apple.iokit.AppleProfileFamily 40
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 3.4.0a20
com.apple.iokit.IONDRVSupport 2.0
com.apple.kext.ATI2600Controller 6.0.0
com.apple.kext.ATISupport 6.0.0
com.apple.iokit.IOGraphicsFamily 2.0
com.apple.driver.CSRUSBBluetoothHCIController 2.2f18
com.apple.driver.AppleUSBBluetoothHCIController 2.2f18
com.apple.iokit.IOBluetoothFamily 2.2f18
com.apple.driver.AppleUSBHIDMouse 1.3.0f1
com.apple.driver.AppleHIDMouse 1.3.0f1
com.apple.iokit.IOUSBHIDDriver 3.7.5
com.apple.driver.AppleUSBMergeNub 3.7.5
com.apple.driver.AppleUSBComposite 3.7.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.5.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.AppleFileSystemDriver 2.0
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOATAPIProtocolTransport 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 2.5.0
com.apple.iokit.IOUSBUserClient 3.7.5
com.apple.iokit.IOAHCIFamily 2.0.0
com.apple.iokit.IOATAFamily 2.5.0
com.apple.iokit.IO80211Family 300.20
com.apple.iokit.IONetworkingFamily 1.8
com.apple.iokit.IOFireWireFamily 4.1.7
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOUSBFamily 3.7.8
com.apple.iokit.IOHIDFamily 1.6.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 281
com.apple.iokit.IOStorageFamily 1.6
com.apple.driver.AppleACPIPlatform 1.3
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: iMac7,1, BootROM IM71.007A.B03, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.21f4
Graphics: ATI Radeon HD 2600 Pro, ATI,RadeonHD2600, PCIe, 256 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.91.19)
Bluetooth: Version 2.2.0f18, 2 service, 0 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Parallels Shared Networking Adapter, Ethernet, en4
Network Service: Parallels Host-Only Networking Adapter, Ethernet, en5
Serial ATA Device: WDC WD5000AAKS-40YGA0, 465,76 GB
Parallel ATA Device: MATSHITADVD-R UJ-875
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1005, 0xfd100000
USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0x0304, 0xfd130000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x021e, 0xfd120000
USB Device: Hub, 0x0409 (NEC Corporation), 0x005a, 0xfa400000
USB Device: Cinergy T², 0x0ccd, 0x0038, 0xfa430000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8206, 0x1a100000

I'm having the same problem with a Black Macbook C2D 2.4Ghz. Installed Snow Leopard over 10.5.8 and whenever the computer sleeps, it completely hangs on wake. I've installed the system twice and the behavior is the same. Tried pulling each of the RAM sticks. No difference. Anybody else?

Can't use mouse/keyboard/trackpad when waking iMac from sleep mode

Basically as the title says. When I wake my iMac from sleep mode I am unable to use my keyboard/trackpad/mouse during the login window. Once the screen goes black by itself, after a minute or so I can then log in properly.
Yes the keyboard/mouse/trackpad are all connected when it wakes from sleep as I can use any of them to wake it from sleep, I just can't move them or type with them in the login window.
Processor 3.4 GHz Intel Core i7
Memory 24 GB 1600 MHz DDR3
Graphics NVIDIA GeForce GTX 680MX 2048 MB
Software OS X 10.8.5 (12F37)

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

Screen extreme brightness after waking up from standby

Hello. I couldn't get a screenshot to show this issue. After 5.1.1 when waking up phone the brightness of screen is exceedingly bright, then dims down after about 3-5 seconds after or if screen is touched.
What's gives? No root, x reality is off. I loved this phone on kitkat, been horrible after 5.0.2 and 5.1.1.

Hey, I got a fairly new z3c and the same issue.
After the update the brightness is somewhat messed up. I did a backup and reset my phone then did the update so I think this is not something you could just repair yourself.
I got the music widget on my screen and you can see that the brightness even exceeds the normal maximum settings and really distorts colours.
This should get some attention and bet fixed

PSE7 when opening the editor only the upper half of the picture is displayed

When I open a picture in the editor only the upper half of the picture is displayed in the lower part of the screen. I tried adjusting the size of the canvas but that didn't work.

Window>Images is not highlighted so I can't use that. Here is a screenshot:
Thanks for the effort!

When waking up from standby, monitors power up but no picture is displayed. HP ENVY Phoenix h9

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