When watching a streamed movie, Firefox works briefly, stops, buffers, and then prevents any further action on my Mac, which I must turn off with power button.

A streamed movie will run smoothly for maybe 5 minutes. Then it will begin to buffer. The multicolored icon turns and turns and nothing happens. I try to go back to browsing but cannot. I try to close netflix but cannot. I try to close Firefox but cannot. Everything is basically frozen and the only way I can turn off my Mac is to press the power button.

Have you tried anything on this page?
* https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

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