When watching rented movie the picture keeps freezing, in about 30 seconds it plays again

when watching rented movie the picture keeps freezing, in about 30 seconds it plays again

I just started have this same/simmilar issue to.  Was there a solution to the original question?  I have 2 ATVs.  One works without issue, the other... kicks me out repeatedly... to the point where the content will load for about 3 sec before kicking me all the way out.  Tried all the trouble shooting options including: checking latest software update, reset, hard restart, and checking router download speed (over 50 Mbps on speedtest.net).  Should mention this occurs most frequently when downloading Netflix content, but the same issue occurs downloading other content like PBS.

Similar Messages

  • HT1595 I have recently upgraded as required on apple tv - now the picture keeps freezing - Before the upgrade signal was excellent.

    I have recently upgraded as required on apple tv - now the picture keeps freezing - Before the upgrade signal was excellent.

    Welcome to the Apple Community.
    Try the following steps, check whether things are working after each step where appropriate, before trying the next.
    Restart the Apple TV (Settings > General > Restart).
    Restart the Apple TV by removing ALL the cables for 30 seconds.
    Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    Reset the Apple TV (Settings > General > Reset > Reset all settings)
    Restore the Apple TV (Settings > General > Reset > Restore)

  • HT200047 when watching a movie sub titles keep popping up and wont go away unless I stop the movie and restart it.  I have sub titles and closed caption off but it still comes up.

    dont know what to do. When watching a movie, closed caption comes up and it wont go away unless I stop the movie and restart it.  Closed caption and sub titles are off but still comes up.  I restored my apple tv to factory settings to see if that would stop it, but it didn't work still comes up. What can I do?

    Hi,
    I suggest you try the steps in this thread for test:
    Disable Suggested Sites does not work.
    http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/disable-suggested-sites-does-not-work/4ba064b1-1c6e-43f1-939e-2db1d335b2ef
    Regards,
    Vincent Wang
    TechNet Community Support

  • Rented movie but it kept freezing after one minute of play -help please

    Rented a movie on Apple TV but it kept freezing after one minute of play - help please

    Try waiting a few minutes, or longer, to see if the beachball goes away. Start up iTunes, then go do something else for awhile. Perhaps iTunes is going some overdue bookkeeping and once you let it do it it will work again.

  • Every time i watch a movie apple tv keeps freezing and I'm using 50meg connection via wifi

    anyone know why this keeps happining its soooo anoying even if i watch a trailer it keeps buffering freezing im ov virgin max xxl large broadband 50 meg upload speed surely this should not keep happining i have the latest vers of apple tv installed etc

    Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
    You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
    Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
    There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

  • When watching a movie every 7 seconds there is a very short freeze or shutter.  The last 5 movies have had this problem.

    When watching a movie every 7 seconds there is a very short freeze or shutter.  The last 5 movies have had this problem.  Iam unsure what to do.

    Welcome to the Apple Community.
    Check that no special effect or enhancement feature has been turned on on the TV itself.

  • Hello, I have a MacBook Air, when I was watching a movie it started to freeze, so I turned off. But when I turn it on just the white screen appears nothing else. I looked on other websites, but the methods didn't help.

    Hello, I have a MacBook Air, when I was watching a movie it started to freeze, so I turned off. But when I turn it on just the white screen appears nothing else. I looked on other websites, but the methods didn't help.

    Try a Safe Mode boot ...
    Startup your Mac in Safe Mode
    A Safe Mode boot takes much longer than a normal boot so be patient.
    Once you are in Safe Mode, click Restart from the Apple () menu.

  • How to prevent the regular password prompts when watching a movie on my MacBook Air?

    Hello everyone.
    I recently started renting movies from the iTunes store and watched them on my MacBook Air since I don't have an appleTV. (In fact on my TV connected via HDMI cable to the MacBook but I think that doesn't change the cause)
    Now every now and then a automatic password prompt kicks in overlaying the movie, so I have to stand up each time and type in the administrator password in the middle of the movie. This happens maybe about every 30-45 mins. Needless to say this is extremely unpleasant when watching a movie. Unfortunately I cannot tell you which programm causes the prompt since I always close all other programms other than iTunes.
    Is there a way to temporarily prevent all automatic password prompts?
    I hope you can help me,
    Greetings jonezdotcom

    This is taken from Mac Help.  It should guide you in solving your issue.
    Changing the way users log in
    You can require users to enter a password to log in to your computer, or you can turn on automatic login, which automatically logs in a specified user each time the computer starts up.
    Automatic login is useful if you’re the only person who uses your computer, and the computer is always in a safe and secure place. If you have more than one user account on your computer, or if you’re concerned about the security of information on your computer, you should require users to log in with a password. Automatic login is not available for accounts that are using FileVault encryption.
    If you require users to log in, you can change what they see in the login window. You can show a list of users with a picture next to each name and a place to enter the password, or require users to enter both their user name and password.
    To change the way users log in:
    Choose Apple menu > System Preferences and click Accounts.
    Open Accounts preferences
    Click the lock icon to unlock it, and then type an administrator name and password.
    Click Login Options.
    Do one of the following:
    To require users to log in whenever the computer starts up, choose Off from the “Automatic login” pop-up menu.
    To have the computer automatically log in to a particular account when the computer starts up, choose the account from the “Automatic login” pop-up menu, enter an administrator password, and click OK.
    IMPORTANT: Automatic login allows anyone to get immediate access to your computer simply by restarting it. If you turn on automatic login, make sure the computer doesn’t automatically log in to an account with administrator privileges.
    Next to the ”Display login window as,” select how you want the login window to appear:
    To have users select an account from a list in the login window, select “List of users.”
    To require users to type their user account name and password, select “Name and password.”
    To show each user’s password hint, select the “Show password hints” checkbox.
    If you turn on automatic login for yourself, the computer opens your account when it starts up. If you log out, other users see a login window to log in to their user accounts.
    The Login Options pane of Accounts preferences
    Use the Login Options pane of Accounts preferences to change the way the login window behaves to be more secure or set up the way users will log in to their accounts
    PREFERENCE EXPLANATION
    Automatic login
    To have the computer automatically log in to an account at startup, choose the account from the pop-up menu. This is less secure than requiring users to log in, since it allows anyone to use the computer just by turning it on.
    To require users to select an account and enter a password to log in, choose Off from the pop-up menu.
    Automatic login is not available for accounts that are using FileVault encryption.
    Display login window as
    Select “List of users” to have users choose their accounts from a list in the login window.
    Select “Name and password” to require users to type their name and password in the login window.

  • Is the fact that my tv picture keeps freezing down purely to my internet speed?

    Is the fact that my tv picture keeps freezing down purely to my internet speed?

    Not necessarily, what are you watching when this happens, is it with all content.

  • Why do i receive error -42110 when trying to watch rented movies

    I've downloaded rented movies & have been charged by iTunes/Apple.  However, receive error -42110 when attempt to watch rented movie.

    Read this
    Error 1004 and 1013: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to default on Windows. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • When watching a movie in Itunes the sound does not match the lips

    when watching a movie in Itunes the sound does not match the lips, is this normal? & If I purchase a movie will it play like a normal dvd?

    Try the suggestions in this thread.

  • Yes I bought it and it wouldent play off my iPhone , so I bought it off my iPad 2 and lost it during a sync episode so I bought it twice and never sew it . It so hard to talk to some one when you rent movies from iTunes they get the money fast but if you

    Yes I bought it and it wouldent play off my iPhone , so I bought it off my iPad 2 and lost it during a sync episode so I bought it twice and never sew it . It so hard to talk to some one when you rent movies from iTunes they get the money fast but if you have any trouble it's a series of things befor you get any real help that *****

    iTunes support would be the only way i'm afraid.
    http://www.apple.com/support/itunes/contact/

  • TS2972 WHY IS MY HOME SHARING SHUT DOWN AFTER 5 MIN WHEN WATCHING A MOVIE. I DOWNLOADED LATEST VERSION FROM THE APPLE SITE. STILL DOES NOT WORK.

    home sharing shuts down after 5 min when watching a movie. any solutions. already downloaded itunes from apple. did not work.

    Make sure your computer is not set to fall asleep. Also check www.istumbler.net (netstumbler for windows) for interference on the network

  • Why can't we see the details of a picture or video taken with our iphone or Ipad? Detail like when it was taken the picture or when the movie was filmed. I think that this very very important for our memories.

    Why can't we see the details of a picture or video taken with our iphone or Ipad? Detail like when it was taken the picture or when the movie was filmed. I think that this very very important for our memories.

    Yes, I know that, but it was easier to see it on the Iphone self, like the other company phones. The name of the picture taken should be the date when it was taken.

  • HT1595 I have just bought apple tv which allows me to play music through airport express but when  chose to watch a movie the audio comes from the tv and does not give option listen through other speakers served through airport express. Can you help me ?

    I have just bought apple tv which allows me to play music through airport express but when  chose to watch a movie the audio comes from the tv and does not give option listen through other speakers served through airport express. Can you help me ?

    No, you cannot seperate the audio and video stream.
    You can use optical audio to a sound system (I use sony sound bar) and play the audio via that.
    jules

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