When will Apple admit problem with ARD 3.1?

Ever since I made the unfortunate mistake of upgrading one office to 10.4.10 and ARD 3.1, I can no longer control those computers. There was one user out on maternity leave that I didn't upgrade to 3.1. She's on 3.0 and I can connect to her mac fine.
This isn't a firewall issue, as this is all internal across the WAN. There seems to be no fix for this and most questions go unanswered about this same problem. And yes, I've re-added all machines. But, again, the one machine with 3.0 works absolutely fine.

DevCom wrote:
...but once they are removed from the remote machine, then I won't be able to connect at all to re-install the client, correct?"
That is correct. However, from re-reading your question, it sounds to me like you can connect to a 3.0 client fine but no 3.1 clients? Is it possible your admin app is faulty? You might try backing up the settings and reinstalling 3.0 then the 3.2.1 upgrade, then without restoring your settings, try to connect to just one of the computers you could not before. Regardless of outcome, then restore your ARD settings/lists and check again. If it still doesn't work with any of that, then I think you've ruled out your ARD Admin, so now attack that remote machine by trying to "Change Client Settings" to turn on both "screen sharing options" (allowing guests and vnc viewers to connect). If you can't do the "Change Client Settings" but can do Send Unix, I think there are commands for that (you can search for them in this forum). Object is to get connected to at least control it.
If you can get connected, maybe then trying installing one of the free VNC servers - you may have trouble having both configured, but once VNC is up, get the Apple one turned off again, then see if you can connect to the VNC server with one of the free VNC viewers (chickenofthevnc, jollysfastvnc), and THEN, you can reinstall the client software. If you can't connect from yours, install a VNC viewer on that 3.0 machine you can control and try to connect.
If still no joy, I am out of ideas.

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