When will CC Sync be working, having we waited long enough?
When will CC Sync be working, having we waited long enough?
creative.adobe.com appears to be an alias for something in Amazon’s Web Services cloud. Ping is a useful tool to see what actual Amazon server the creative.adobe.com is using.
Here is what I do on my Windows computer:
Start / All Programs / Accessories / Command Prompt OR you can just type cmd in the Run area in the Start menu.
A black window with white text should open, and at the C:\> prompt type:
C:\> ping creative.adobe.com (enter-key)
On my computer I see the following:
C:\>ping creative.adobe.com
Pinging production-us-1147131027.us-east-1.elb.amazonaws.com 23.23.208.194 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 23.23.208.194:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
The important thing is the name and the IP-address on the very first Pinging-whatever line. The timed-out and 100% loss are expected because the servers are behind a firewall that doesn’t allow pinging, but keep track of what different IP-addresses are shown. I have done this several times in a row and one time I got 54.255.242.223 for the IP address while the other 5 times I got what you see, above: 23.23.208.194.
What you want to do is whenever it does actually work in IE or FF, quickly go to a command-prompt and do a ping creative.adobe.com and write down the ip-address—the four numbers with periods between.
Then you can use notepad to edit your hosts file in c:\windows\system32\drivers\etc and add a line at the bottom that looks like:
xxx.xxx.xxx.xxx creative.adobe.com
where xxx.xxx.xxx.xxx is the set of four numbers you saw when it worked.
Save the hosts file and see if it still continues to work. If not then edit the hosts file, again, and put a # (pound) sign in front of the line—which disabled that mapping, but you’ll know you’ve tried it and it didn’t work, like so:
#xxx.xxx.xxx.xxx creative.adobe.com
What the line in the hosts file without # will do is tell your computer to always use the particular IP address when it goes to creative.adobe.com
If at some point after you've done thing creative.adobe.com stops working, again, then edit your hosts file and add a # in front of the one line with creative.adobe.com that doesn't have it to disable the ip address mapping and see if things work ok without it. The issue seems like an internet problem or internet-security-on-your-computer problem not specifically an Adobe problem.
What part of the world are you trying to access creative.adobe.com from?
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Date/Time: 2015-02-23 17:42:50 +0000
OS Version: 10.10.2 (Build 14C109)
Architecture: x86_64
Report Version: 21
Command: Safari
Path: /Applications/Safari.app/Contents/MacOS/Safari
Version: 8.0.3 (10600.3.18)
Build Version: 1
Project Name: WebBrowser
Source Version: 7600003018000000
Parent: launchd [1]
PID: 35843
Event: hang
Duration: 2.10s (process was unresponsive for 80 seconds before sampling)
Steps: 22 (100ms sampling interval)
Hardware model: Macmini6,2
Active cpus: 8
Fan speed: 1801 rpmHi Allan,
Thanks for the reply, I've now had time to run EtreCheck, which I've copied below.
Just a couple of notes - I've recently turned back on my two Safari extensions after leaving them off for a while to see if they made any difference. They don't appear to.
I've just had Mail Web Content hang as well as Safari (see below) - when I forced Safari to quit, Mail started working fine, so maybe a conflict there?
Anyhow, here is the EtreCheck result - even I can see some processes running which don't need to (Matrox and others) so I'll endeavour to clean those up...
Thanks again,
Ian
Problem description:
Safari hangs
EtreCheck version: 2.1.8 (121)
Report generated 27 February 2015 11:36:35 GMT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
Mac mini (Late 2012) (Technical Specifications)
Mac mini - model: Macmini6,2
1 2.6 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000
Cinema HD 1920 x 1200
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: one day 1:49:8
Disk Information: ℹ️
APPLE HDD HTS541010A9E662 disk0 : (1 TB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 999.01 GB (165.75 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 999.35 GB Online
USB Information: ℹ️
Seagate BUP Slim SL 2 TB
EFI (disk7s1) <not mounted> : 210 MB
Media (disk7s2) /Volumes/Media : 2.00 TB (995.84 GB free)
Seagate Backup+ SL 2 TB
EFI (disk4s1) <not mounted> : 210 MB
FCPX (disk4s2) /Volumes/FCPX : 2.00 TB (105.28 GB free)
Asmedia ASM107x
Seagate BUP Slim SL 2 TB
EFI (disk2s1) <not mounted> : 210 MB
Boot OS X (disk2s3) <not mounted> : 134 MB
Time Machine 1 (disk3) /Volumes/Time Machine 1 : 2.00 TB (967.08 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk2s2 2.00 TB Online
Apple Inc. MacBook Air SuperDrive
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. IR Receiver
Asmedia ASM107x
Apple Inc. iPhone
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.CalDigit.driver.CalDigitUSBxHCI (1.3.4a2) [Click for support]
[not loaded] com.CalDigit.iokit.CalDigitFastIO (2.6.1) [Click for support]
[loaded] com.avatron.AVExFramebuffer (1.7 - SDK 10.8) [Click for support]
[loaded] com.avatron.AVExVideo (1.7 - SDK 10.8) [Click for support]
[not loaded] com.caldigit.driver.AHCIPatch (1) [Click for support]
[not loaded] com.matrox.vpg.AudioDriver (1.0.0d1) [Click for support]
[not loaded] com.matrox.vpg.ClockDriver (1.0.0d1) [Click for support]
[not loaded] com.matrox.vpg.DriverHelpers (1.0.0d1) [Click for support]
[not loaded] com.matrox.vpg.MXO2MiniDriver (1.0.0d1) [Click for support]
[not loaded] com.matrox.vpg.VideoInputDriver (1.0.0d1) [Click for support]
[not loaded] com.matrox.vpg.VideoOutputDriver (1.0.0d1) [Click for support]
/System/Library/Extensions/AHCIPatch.kext/Contents/PlugIns
[not loaded] com.caldigit.plist.AHCIPortInjector (1.0.0) [Click for support]
Startup Items: ℹ️
Jaksta: Path: /Library/StartupItems/Jaksta
Qmaster: Path: /Library/StartupItems/Qmaster
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[running] com.bjango.istatmenusagent.plist [Click for support]
[running] com.bjango.istatmenusnotifications.plist [Click for support]
[running] com.matrox.vpg.MXO2MiniAgent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.sophos.uiserver.plist [Click for support]
[running] com.trusteer.rapport.rapportd.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.bjango.istatmenusdaemon.plist [Click for support]
[loaded] com.bombich.ccc.plist [Click for support]
[running] com.bombich.ccchelper.plist [Click for support]
[running] com.crashplan.engine.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[running] com.sophos.common.servicemanager.plist [Click for support]
[running] com.trusteer.rooks.rooksd.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
MiniUsage Application Hidden (/Applications/MiniUsage.app)
CleanMyDrive Application Hidden (/Applications/CleanMyDrive.app)
Dropbox Application Hidden (/Applications/Dropbox.app)
CrashPlan menu bar Application (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)
Messages Application (/Applications/Messages.app)
Dropkick Application (/Applications/Dropkick.app)
AirPort Utility Application (/Applications/Utilities/AirPort Utility.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
OfficeLiveBrowserPlugin: Version: 12.3.3 [Click for support]
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 7 Update 51 Check version
User internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.5 [Click for support]
Aspera Web 3.1.2.72265: Version: Unknown - SDK 10.6 [Click for support]
Safari Extensions: ℹ️
AdBlock
clea.nr Videos
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.2
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Java [Click for support]
Matrox MXO2 Mini [Click for support]
Perian [Click for support]
Trusteer Endpoint Protection [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.01 GB Disk used: 833.26 GB
Destinations:
Backup [Network]
Total size: 2.00 TB
Total number of backups: 37
Oldest backup: 2014-11-12 15:38:05 +0000
Last backup: 2015-02-27 11:33:29 +0000
Size of backup disk: Too small
Backup size 2.00 TB < (Disk used 833.26 GB X 3)
Time Machine 01 [Local]
Total size: 2.00 TB
Total number of backups: 43
Oldest backup: 2014-06-18 02:04:12 +0000
Last backup: 2015-02-27 10:18:02 +0000
Size of backup disk: Too small
Backup size 2.00 TB < (Disk used 833.26 GB X 3)
Top Processes by CPU: ℹ️
16% WindowServer
13% CrashPlanService
4% CrashPlan
1% loginwindow
1% CrashPlan menu bar
Top Processes by Memory: ℹ️
1.08 GB CrashPlanService
756 MB iPhoto
447 MB softwareupdated
447 MB com.apple.MediaLibraryService
447 MB iTunes
Virtual Memory Information: ℹ️
834 MB Free RAM
7.13 GB Active RAM
7.32 GB Inactive RAM
1.88 GB Wired RAM
57.98 GB Page-ins
27 MB Page-outs
Diagnostics Information: ℹ️
Feb 27, 2015, 11:32:08 AM /Library/Logs/DiagnosticReports/Safari_2015-02-27-113208_[redacted].hang
Feb 27, 2015, 11:10:59 AM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-27-111059_[redacted].crash
Feb 26, 2015, 05:46:09 PM /Library/Logs/DiagnosticReports/CrashPlanService_2015-02-26-174609_[redacted].c pu_resource.diag [Click for details]
Feb 26, 2015, 09:45:10 AM Self test - passed
Feb 25, 2015, 10:35:45 AM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-25-103545_[redacted].crash
Feb 19, 2015, 08:49:56 AM /Library/Logs/DiagnosticReports/Kernel_2015-02-19-084956_[redacted].panic [Click for details] -
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