When will I be billed for engineer call out??

Hi, I called out an engineer for a fault after I had water damage to my house from burst pipes (turns out one of the sockets had water damage). My insurance will pay for this call out and repair as part of my claim, but I haven't had a bill for it yet and it's been week, and the insurance are waiting for it. When will I get billed?
Thanks
VictoriaA

In my experience, call out charges are usually added to your next bill! Contact BT 150 from your landline, and they will be able to tell you when your next bill is due, and also whether or not the call out charges will be added.

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