When will I get my 32GB Black Iphone4??????? Manager told me "I Don't Know"

Question

Been getting constant conflicting info from my local Lake Charles, LA store. Now the mobile manager has informed me that im not getting my 32GB Black iphone4 on release day and the best part of it is he told me he doesn't have a clue as to when I would get it. So I have no phone and no idea when im going to get it and all the manager wants to do is try and pass it off on Apple... Seems all they know how to do is point the finger at someone else but I remember who took my money and that's who is responsible.... I asked him if they was going to do anything for the customers that got screwed like this and again nothing.....  So No Phone, No Expected Date, No Goodwill Gesture, NO RESPECT....  Its clear Best Buy only cares about getting your money and nothing else!

Answer 1

JBasco20 wrote:
Been getting constant conflicting info from my local Lake Charles, LA store. Now the mobile manager has informed me that im not getting my 32GB Black iphone4 on release day and the best part of it is he told me he doesn't have a clue as to when I would get it. So I have no phone and no idea when im going to get it and all the manager wants to do is try and pass it off on Apple... Seems all they know how to do is point the finger at someone else but I remember who took my money and that's who is responsible.... I asked him if they was going to do anything for the customers that got screwed like this and again nothing.....  So No Phone, No Expected Date, No Goodwill Gesture, NO RESPECT....  Its clear Best Buy only cares about getting your money and nothing else!
I don't work for Best Buy but I do work retail and we ARE at the mercy of the manufacturer. If they didn't get any in, they likely have no idea when they will be getting them or they would have told you. They aren't telling you something because they want to get under your skin, it's because they just don't know. They shouldn't have to "do anything" for the people who get "screwed" as you put it as it's not their fault and it's a pre-order.  My BB was nice enough to offer me a loaner phone until my 32gb comes in so I'm not without a phone (transferring numbers from Verizon) which I think is phenomenal. Best Buy would sell you the product if they had enough of them, trust me they aren't going to turn away sales.